We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

JENNIFER SABER Error Provided file - does not existClosed   wpDataTables   Updated March 6, 2020 at 6:08am   2 Most recent comment from Aleksandar Vuković:Hello JenniferSorry to hear about this. Since the website migrated, probably the location of the file changed as well. Well, maybe not the location, but the URL to the file.I believe we can get your t ... Adriana Blandford Table for Row Grouping and EditingClosed   wpDataTables   Updated March 5, 2020 at 3:41pm   2 Most recent comment from Aleksandar Vuković:Hello again Adriana Unfortunately, what you're looking for to achieve cannot be done. Only non-server-side tables can have row groping (tables linked to an existing data source). Editable tables ... PlatformBusiness search boxClosed   wpDataTables   Updated March 5, 2020 at 1:45pm   2 Most recent comment from Aleksandar Vuković:Hello PlatformBusinessThank you for your purchase.Please go to "Sorting and Editing" tab above the table, and you'll see the slider to enable or disable search for that table: Andreas Hartmann Backend CSS collision with competitor’s pluginClosed   wpDataTables   Updated March 5, 2020 at 6:15am   2 Most recent comment from Aleksandar Vuković:Hello AndreasThanks for pointing this out to us. We appreciate that.Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it migh ... Amanda Table filteringClosed   wpDataTables   Updated March 4, 2020 at 1:44pm   8 Most recent comment from Aleksandar Vuković:Hi again AmandaYou have the paid version of the plugin wpDataTables, but you need to acquire the add-on, which is a separate installation from wpDataTables. It adds on the core plugin, and it needs t ... michiiee Multiple styling questionsClosed   wpDataTables   Updated March 4, 2020 at 11:55am   6 Most recent comment from Aleksandar Vuković:Hi again AlejandroThat selector shouldn't work anymore. I don't know if Michael can confirm that, though, but in my local environment, it's not working.The class exists for Aqua skin, ... Alejandro Flamerich Round CornerClosed   wpDataTables   Updated March 4, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello AlejandroThat CSS doesn't apply to the tables anymore, because the table is split into different sections.You would need to apply the border-radius to individual cells. For example:The head ... Kathleen Young Is there a way to calculate the sum at the bottom of a formula columnClosed   wpDataTables   Updated March 4, 2020 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello KathleenUnfortunately, using calculation functions in formula columns is not possible.Our development team will be working on this for our future releases, but we don't have any ETA on tha ... Kathleen Young Is there a way to display data from a table with entries from the past four weeks?Closed   wpDataTables   Updated March 4, 2020 at 7:37am   2 Most recent comment from Aleksandar Vuković:Hello KathleenI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You could only do this with SQL Query based tables, where yo ... ITC Foreign keyClosed   wpDataTables   Updated March 3, 2020 at 1:18pm   2 Most recent comment from Aleksandar Vuković:Hi again ITCI see this also is a duplicate ticket. It will be closed, and I'll reply to the original ticket in a few minutes.Thanks Frank Zhang ChartClosed   wpDataTables   Updated March 3, 2020 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello FrankWhen I take a look at the chart, I see this:It looks like it goes from October 1998 to April 2019 - ascending. Is this not how you want it to look like? beatricesinger Issue with database uploadingClosed   wpDataTables   Updated March 5, 2020 at 10:35am   5 Most recent comment from Aleksandar Vuković:Hi again BeatriceSorry for the late response.I just tried to use the Excel file you sent me, and I couldn't use it as a separate data source.The issue here is in the structure of the file. wpDat ... Javier error when working with ACF pluginClosed   wpDataTables   Updated March 2, 2020 at 8:52am   17 Most recent comment from Aleksandar Vuković:You're welcome, JavierIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Ralf Display issues / Google sheetsClosed   wpDataTables   Updated March 2, 2020 at 8:48am   2 Most recent comment from Aleksandar Vuković:Hello RalfThank you for your purchase.I've checked your website, and I see you have 60 rows now:When using Google Spreadsheets as the data source please note that there is cache on Google's ... Lina Le Bon wpDataTables Report Builder AddonClosed   wpDataTables   Updated February 28, 2020 at 1:37pm   4 Most recent comment from Aleksandar Vuković:You're welcome, LinaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards.