As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Saleh Fauzan Edit and Delete RowClosed   wpDataTables   Updated March 9, 2020 at 2:01pm   10 Most recent comment from Aleksandar Vuković:Hello again SalehYou're welcome, of course.Please feel free to add as many suggestions as you come up with on our Suggest a Feature page. It is all being forwarded to our developers for review. Jocelyn Munroe TinyMCE Editor CustomizationClosed   wpDataTables   Updated March 9, 2020 at 10:57am   30 Most recent comment from Aleksandar Vuković:You're welcome, JocelynGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Robert SEO indexable tablesClosed   wpDataTables   Updated March 9, 2020 at 10:37am   5 Most recent comment from Aleksandar Vuković:Hi again RobertI'm sorry to hear you won't be using our plugin after purchase.You need to log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you p ... maxlaxinc Column header is misalignedClosed   wpDataTables   Updated March 9, 2020 at 10:36am   2 Most recent comment from Aleksandar Vuković:Hello maxlaxincThank you for your purchase.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ... Cristiano Di Salvo Table relationsClosed   wpDataTables   Updated March 9, 2020 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello CristianoThank you for your suggestion.Unfortunately, something like this is not possible, since the plugin can only fetch the data associated to a single row. If you reference a column that is ... Edward Montagna Creating a table w/ condition failsClosed   wpDataTables   Updated March 9, 2020 at 9:44am   2 Most recent comment from Aleksandar Vuković:Hello EdwardThank you for your purchase.Your query looks fine, so there may be something blocking wpDataTables from actually creating the table. I can't say without taking a look, though.Please p ... Alex Ojeda Column headersClosed   wpDataTables   Updated March 6, 2020 at 12:28pm   8 Most recent comment from Aleksandar Vuković:Hi again AlexWell, sure. You can add a custom color to every column:That would apply to the entire column regardless of the data in it. If you need the cell color to change based on the data, you can ... Florian Huber Scrollbar in table unexpected behaviourClosed   wpDataTables   Updated March 6, 2020 at 10:04am   6 Most recent comment from Aleksandar Vuković:Hi again FlorianIf your tests fail to provide correct results, you may want to try applying different CSS for mobile devices using media queries.Something like this: @media only screen and (min-width: ... JENNIFER SABER Error Provided file - does not existClosed   wpDataTables   Updated March 6, 2020 at 6:08am   2 Most recent comment from Aleksandar Vuković:Hello JenniferSorry to hear about this. Since the website migrated, probably the location of the file changed as well. Well, maybe not the location, but the URL to the file.I believe we can get your t ... Adriana Blandford Table for Row Grouping and EditingClosed   wpDataTables   Updated March 5, 2020 at 3:41pm   2 Most recent comment from Aleksandar Vuković:Hello again Adriana Unfortunately, what you're looking for to achieve cannot be done. Only non-server-side tables can have row groping (tables linked to an existing data source). Editable tables ... PlatformBusiness search boxClosed   wpDataTables   Updated March 5, 2020 at 1:45pm   2 Most recent comment from Aleksandar Vuković:Hello PlatformBusinessThank you for your purchase.Please go to "Sorting and Editing" tab above the table, and you'll see the slider to enable or disable search for that table: Andreas Hartmann Backend CSS collision with competitor’s pluginClosed   wpDataTables   Updated March 5, 2020 at 6:15am   2 Most recent comment from Aleksandar Vuković:Hello AndreasThanks for pointing this out to us. We appreciate that.Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it migh ... Amanda Table filteringClosed   wpDataTables   Updated March 4, 2020 at 1:44pm   8 Most recent comment from Aleksandar Vuković:Hi again AmandaYou have the paid version of the plugin wpDataTables, but you need to acquire the add-on, which is a separate installation from wpDataTables. It adds on the core plugin, and it needs t ... michiiee Multiple styling questionsClosed   wpDataTables   Updated March 4, 2020 at 11:55am   6 Most recent comment from Aleksandar Vuković:Hi again AlejandroThat selector shouldn't work anymore. I don't know if Michael can confirm that, though, but in my local environment, it's not working.The class exists for Aqua skin, ... Alejandro Flamerich Round CornerClosed   wpDataTables   Updated March 4, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello AlejandroThat CSS doesn't apply to the tables anymore, because the table is split into different sections.You would need to apply the border-radius to individual cells. For example:The head ...