We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bruce Miller Appsumo stacking + no show wp tablesClosed   wpDataTables   Updated February 28, 2020 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Hello BruceThank you for your purchase.Since you stacked 4 codes, you should now have one wpDataTables purchase code, which I can see here under your account:9A831-37272-3FCE0-63AD8-56FE5This is a de ... Jerry Table column total amount to formClosed   wpDataTables   Updated February 28, 2020 at 10:00am   2 Most recent comment from Aleksandar Vuković:Hello JerryThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The plugin doesn't have any ch ... Ashley Basett getting started?Closed   wpDataTables   Updated February 28, 2020 at 6:40am   3 Most recent comment from Aleksandar Vuković:Hi AshleyThank you for your purchase.I'm glad to hear the issue is resolved. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. benjamin expired link during plugin setupClosed   wpDataTables   Updated February 27, 2020 at 2:37pm   4 Most recent comment from Aleksandar Vuković:You're welcome benjaminGlad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help Jose Hiding the tableClosed   wpDataTables   Updated February 27, 2020 at 9:33am   2 Most recent comment from Aleksandar Vuković:Hello JoseThank you for your purchase.Hiding the table before filtering is applied is only available with our paid add-on Powerful Filters, and it is not included in the core version of the plugin. caeto Create a table by importing data from data source.Closed   wpDataTables   Updated February 27, 2020 at 9:26am   2 Most recent comment from Aleksandar Vuković:Hello caetoThank you for your purchase.There is probably a conflict with the bootstrap.js files. Please go to wpDataTables main Settings on your wp-admin page. You'll see Include full bootstrap ... Webmaster Error when creating JSON sourced tableClosed   wpDataTables   Updated February 26, 2020 at 8:06am   6 Most recent comment from Aleksandar Vuković:You're welcome WebmasterGlad I could help.If you have any further questions or issues, please feel free to ask. Eveline van Meeuwen layout filtersClosed   wpDataTables   Updated February 25, 2020 at 2:24pm   6 Most recent comment from Aleksandar Vuković:Awesome, EvelineThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Craig Paxson Moving data between tablesClosed   wpDataTables   Updated February 25, 2020 at 11:01am   2 Most recent comment from Aleksandar Vuković:Hello cpaxson66Thank you for your purchase.That is a great workaround. Unfortunately, I don't believe what you're looking for to achieve is possible with the plugin's built-in features. ... Maria Laustsen WPDATATABLES PREMIUMClosed   wpDataTables   Updated February 25, 2020 at 7:05am   4 Most recent comment from Aleksandar Vuković:Hi again Maria.The issue here is that you may have included a wrong selector. However, this is considered a custom solution, which doesn't fall under included support, so anything beyond advice i ... Nick Turn off side processingClosed   wpDataTables   Updated February 24, 2020 at 2:03pm   2 Most recent comment from Aleksandar Vuković:Hello NickThank you for your purchase.Unfortunately, you can't. Imported tables are being created as manual tables, which are stored in the database.What you can do, though, is create a new SQL Q ... Brandon Selecting multiple rows on front end and editingClosed   wpDataTables   Updated February 24, 2020 at 1:49pm   2 Most recent comment from Aleksandar Vuković:Hello BrandonI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only edit one row at the time. The only workaround wo ... Joy data importClosed   wpDataTables   Updated February 24, 2020 at 1:48pm   2 Most recent comment from Aleksandar Vuković:Hello JoyIf you've created a table linked to an existing CSV file, the only way to update it would be to update the CSV file in ../wp-content/uploads/YEAR/MONTH/ - that has been used to create th ... Harjeet Retrieve DataClosed   wpDataTables   Updated February 24, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello HarjeetThank you for your purchase.You can retrieve data like this only with SQL Query based tables. For example, if I have this table: This is a manual table which has manually entered IDs fr ... Brien Devine Adding Input From Pull down MenuClosed   wpDataTables   Updated February 24, 2020 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello BrienThank you for your purchase.What you're looking for to achieve can be done with Foreign Keys.The table you create for your users would be linked to the Parts_Table using those foreign ...