We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Philip Logo in pdfClosed   wpDataTables   Updated February 18, 2020 at 12:58pm   2 Most recent comment from Aleksandar Vuković:Hello PhilipGenerated PDF, XLS, CSV are not customizable. Unfortunately, the library allows very little “fine-tuning” of the generated files, so font, size, and other properties cannot be changed ... Daniel Skogvik Not respondingClosed   wpDataTables   Updated February 18, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your purchase, and thank you for letting us know the issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gla ... Calina Sorting tablesClosed   wpDataTables   Updated February 18, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hello CalinaThank you for your purchase.You can add the column as a "string" type column, with editor input type set to "One line edit" instead of "URL link". Then you can add your links like this: A ... javierwpdl wpDataTables: Export to Excel of decimal (comma) numbersClosed   wpDataTables   Updated February 18, 2020 at 8:46am   2 Most recent comment from Aleksandar Vuković:Hello javierwpdlThank you for your purchase.You need to have the same number format configured in Excel file (locally on your computer) in order for the numbers to carry over correctly.The ticket you& ... Trent Placeholders and WildcardsClosed   wpDataTables   Updated February 13, 2020 at 3:07pm   17 Most recent comment from Isidora Markovic:Hi Trent, You are welcome. Sorry for misunderstanding earlier. If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taki ... Len Transforming cell value into imageClosed   wpDataTables   Updated February 13, 2020 at 11:59am   2 Most recent comment from Isidora Markovic:Hi Len,Thank you for your purchase.Well if you have that table in database then  can use CONCAT function in MySQL. On this link you have example with link how to achieve this with query. Below ... Mark Williams Displaying table from PHP codeClosed   wpDataTables   Updated February 13, 2020 at 8:37am   7 Most recent comment from Isidora Markovic:Hi Mark,Aleksandar is on vacation and I will help you out.As Aleksandar explain you there are filters in our docs that you can use depends on from which table tape you create table:wpdatatables_filte ... JACOB N MOHS Importing Excel SpreadsheetsClosed   wpDataTables   Updated February 12, 2020 at 1:37pm   21 Most recent comment from Aleksandar Vuković:You're welcome JacobGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. alan editingClosed   wpDataTables   Updated February 12, 2020 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello alanThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can choose which user roles will ... Ken Beller wpDataTables will not loadClosed   wpDataTables   Updated February 12, 2020 at 12:22pm   4 Most recent comment from Aleksandar Vuković:You're welcome KenIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. John Data entry validationClosed   wpDataTables   Updated February 11, 2020 at 2:01pm   15 Most recent comment from Aleksandar Vuković:Hi JohnI understand. Like I said - this will not be an issue. I have forwarded your request to our management, and they will refund your purchase.Please note that it may take 5 - 7 days for you to se ... Mert Front-end editing buttonsClosed   wpDataTables   Updated February 11, 2020 at 12:32pm   2 Most recent comment from Aleksandar Vuković:Hello MertThank you for your purchase, and sorry for the inconvenience.Unfortunately, that is how the modal works. However "apply and add new" should apply changes normally, and add a new row. I under ... Florian Huber using %CURRENT_POST_ID% to get the ORIGINAL post_id of a translated postClosed   wpDataTables   Updated February 11, 2020 at 7:47am   11 Most recent comment from Aleksandar Vuković:Awesome, FlorianThank you very much. I forwarded it to our development team, and I'm sure they'll have a use of it.If you have any further questions or issues, please feel free to open a new ... PAUL BALIK Retain Certain Field Functionality After Submit and Add NewClosed   wpDataTables   Updated February 10, 2020 at 2:17pm   6 Most recent comment from Aleksandar Vuković:You're welcome, PaulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Javed Siddique Unlimited DomainsClosed   wpDataTables   Updated February 10, 2020 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello JavedThank you for your purchase.I can confirm that you do have a Developer lifetime license. You can log into our store http://store.tms-plugins.com/ with the credentials you received after p ...