We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeff Poulos I’m having problems figuring out how to create a chart based on a simple sql query resultClosed   wpDataTables   Updated April 3, 2020 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello JeffThank you for your purchase.Charts can only be created from existing tables, so if you don't have any issues creating SQL Query based tables, you can create charts from the data in thos ... George Hurlburt EditClosed   wpDataTables   Updated April 3, 2020 at 9:09am   8 Most recent comment from Aleksandar Vuković:Thank you, GeorgeI'm glad to hear everything is working as it should.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Baran Kaypakoglu Charts not WorkingClosed   wpDataTables   Updated April 2, 2020 at 1:35pm   2 Most recent comment from Aleksandar Vuković:Hi again BaranI just got to this ticket.Like I explained in the previous one - there are a lot of tickets, so I need some time to go through all of them. I'll close this one, and will get back to ... Dalton Conditional FormattingClosed   wpDataTables   Updated April 2, 2020 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hi DaltonIf I understood you correctly, each user would have a different value of "High", "Normal", "Low" and "Critical". That needs to be entered manually in the table, and there can't be a co ... Singh Cant generate ChartsClosed   wpDataTables   Updated April 2, 2020 at 10:27am   4 Most recent comment from Aleksandar Vuković:You're welcome SinghGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Joy Sum of columnClosed   wpDataTables   Updated April 2, 2020 at 10:11am   6 Most recent comment from Aleksandar Vuković:Hello again Joy.To remove the SUM symbol from the footer, you need to open ../wp-content/plugins/wpdatatables/assets/js/wpdatatables/wpdatatables.js and on line 596 find this line of code: var sumLa ... Matt Kirchner Help with Chart FiltersClosed   wpDataTables   Updated April 2, 2020 at 10:02am   4 Most recent comment from Aleksandar Vuković:You're welcome MattIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Baran Kaypakoglu It just does not work!Closed   wpDataTables   Updated April 2, 2020 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello again BaranI see this is a duplicate ticket to this one:https://tmsplugins.ticksy.com/ticket/2345885/Please check my response there, and I'll close this ticket. Amine BKD “DATATABLES WARNING: TABLE ID=TABLE_3 - AJAX ERROR. FOR MORE INFORMATION ABOUT THIS ERROR, PLEASE SEE HTTP://DATATABLES.NET/TN/7”Closed   wpDataTables   Updated April 2, 2020 at 8:00am   2 Most recent comment from Aleksandar Vuković:Hello Amine Does this happen on pages where you only have one of these tables? Can you test that, please? Our server-side tables send out Admin-Ajax calls, and the error you received lets you know th ... Demetric Ford domain name changeClosed   wpDataTables   Updated April 2, 2020 at 6:53am   3 Most recent comment from Aleksandar Vuković:Hi Demetric FordThank you for your purchase.Also, thanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll g ... Albe Table columnsClosed   wpDataTables   Updated April 1, 2020 at 4:03pm   4 Most recent comment from Aleksandar Vuković:Great news, AlbeThanks for letting me know.I don't know why it was saved as VARCHAR (2000). Multi-line columns should be saved as TEXT (no limit). Anyway, I'm glad to hear the issue is reso ... Randall Hertzler Finding the number of chart series with callbackClosed   wpDataTables   Updated April 1, 2020 at 4:01pm   4 Most recent comment from Aleksandar Vuković:Hey, that's great news, RandallI'm sure others will have a use of this.I know I will - I already saved this in my personal notes, and when I have the time, I'll add it to the FAQ sec ... andres Publicar un graficoClosed   wpDataTables   Updated April 1, 2020 at 11:35am   2 Most recent comment from Aleksandar Vuković:Hello andresThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Integer and float columns cannot h ... Steffen How to show the related data from table #1 and additional informations in table #2Closed   wpDataTables   Updated April 1, 2020 at 10:52am   4 Most recent comment from Aleksandar Vuković:You're welcome, SteffenIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sasa Vasic Can i do tables like this?Closed   wpDataTables   Updated April 1, 2020 at 7:27am   2 Most recent comment from Aleksandar Vuković:Hi again SasaI see this is a duplicate ticket, so I'll respond to the other one, where you explained in more detail:https://tmsplugins.ticksy.com/ticket/2343566/