We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Prer Filtering chart using variableClosed   wpDataTables   Updated April 27, 2020 at 11:45am   2 Most recent comment from Aleksandar Vuković:Hello PrerOur development team is aware of situations like this occurring, but we haven't been able to isolate it completely to be able to know what the issue is.Here's what you can try, tho ... ilia_Anisimov I cant install DataTablesClosed   wpDataTables   Updated April 27, 2020 at 10:55am   3 Most recent comment from Aleksandar Vuković:Hello ilia_AnisimovThank you for your purchase.Great news, thank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket ... Francesco The block "wpdatatables/wpdatatables-gutenberg-block" must have a registered category.Closed   wpDataTables   Updated April 27, 2020 at 5:43am   10 Most recent comment from Aleksandar Vuković:You're welcome FrancescoThis one was actually provided by one of our developers, not me, but you're welcome in his name alsoIf you have any further questions or issues, please feel free to o ... Lukas Conditional Formatting for DateClosed   wpDataTables   Updated April 27, 2020 at 4:56am   8 Most recent comment from Aleksandar Vuković:You're welcome LukasI hope so to.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daryl Meese Automatic Last Edited ColumnClosed   wpDataTables   Updated April 24, 2020 at 4:30pm   7 Most recent comment from Aleksandar Vuković:Great news, Daryl.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dalton Date Range BugClosed   wpDataTables   Updated April 24, 2020 at 4:11pm   4 Most recent comment from Aleksandar Vuković:Hi again DaltonI see. Unfortunately, since this is a custom solution, I cannot provide any support for it.Custom work is not included in the provided support for the plugin.Wouldn't you be able ... Garth Jones Text CenteringClosed   wpDataTables   Updated April 24, 2020 at 1:27pm   6 Most recent comment from Aleksandar Vuković:You're welcome MathewIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jordan arrows on filtering/color of clear filtersClosed   wpDataTables   Updated April 24, 2020 at 12:39pm   9 Most recent comment from Aleksandar Vuković:Hi again JordanI'm sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It maybe can be done with some custom work, but our deve ... Patrick How do I use 'MySQL Procedure'?Closed   wpDataTables   Updated April 24, 2020 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hello Patrick.Thank you for your purchase.I am sorry to disappoint you, but unfortunately like mentioned in our documentation, stored procedures and nested queries are not supported, but you can pr ... Prer Table filter based on chart clickClosed   wpDataTables   Updated April 24, 2020 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello PrerI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.This would have to be custom developed, and I don't believe ... Dermod Wood Multiline EditorClosed   wpDataTables   Updated April 23, 2020 at 1:35pm   9 Most recent comment from Aleksandar Vuković:Hi again DermodYou're welcome, glad I could help.When you're writing your own queries, please keep this in mind:You don't need the table name in the query, so items_item is too much.Al ... Ioannis Giftakis Download limitClosed   wpDataTables   Updated April 23, 2020 at 9:37am   4 Most recent comment from Aleksandar Vuković:Hello againI'm not sure. Memberpress has an add-on to link your membership levels to any WordPress user role. So you can link your levels to the selected user role. I don't know if you wou ... Eanna Freeney ColumnsClosed   wpDataTables   Updated April 23, 2020 at 8:04am   4 Most recent comment from Aleksandar Vuković:Hi EannaI'm not sure how you see the ticket, as a customer, but it should be right below: Fabricio Rico Chart with Dinamic filtersClosed   wpDataTables   Updated April 22, 2020 at 4:53pm   6 Most recent comment from Aleksandar Vuković:Hi again FabricioWell, something like this can only be done through wpDataCharts callbacks.  Every chart exposes several options that customize its look and feel. Charts usually support custom optio ... Thomas Kösters Error Adding new RowClosed   wpDataTables   Updated April 22, 2020 at 7:13am   6 Most recent comment from Aleksandar Vuković:Thanks ThomasI saw there's a 500 - server error when trying to edit the table, and the PHP error states this:Call to a member function format() on bool in /home/shmcurv/public_html/wp-content/pl ...