We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

hrvr Filtering heading sizeClosed   wpDataTables   Updated April 16, 2020 at 12:34pm   2 Most recent comment from Aleksandar Vuković:Hello hrvresortThis could probably be fixed with CSS.Can you please provide me the URL to the page where this is displayed, so I can take a look and send you the needed CSS? Rick Sundahl Table not displaying correctly.Closed   wpDataTables   Updated April 16, 2020 at 12:11pm   14 Most recent comment from Aleksandar Vuković:You're welcome RickGlad to hear that solved the issue.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lina Le Bon Plug in is not working any moreClosed   wpDataTables   Updated April 16, 2020 at 11:50am   6 Most recent comment from Aleksandar Vuković:Hi again LinaJust go into wpDataTables settings and make sure this slider is enabled:If it's enabled, you can freely delete the current version you have installed, and then install the newest ver ... Mathew column widthsClosed   wpDataTables   Updated April 16, 2020 at 11:03am   4 Most recent comment from Aleksandar Vuković:You're welcome MathewGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Prer Hidden fields with default valuesClosed   wpDataTables   Updated April 16, 2020 at 7:06am   2 Most recent comment from Aleksandar Vuković:Hello Prer Thank you for your purchase. I'm not sure you'll be able to create all these columns. For "Created by" column, you would need to use Users see and edit only own data feature and ... alan Column type float It doesn't workClosed   wpDataTables   Updated April 15, 2020 at 5:05pm   2 Most recent comment from Aleksandar Vuković:Hello Alan.How is the table created? Is it from another source? If so, it needs to be the same number format as in wpDataTables.Please try changing the number format in wpDataTables settings, and see ... Martin Graham Edit/New Entry Popup windows grayed oututClosed   wpDataTables   Updated April 15, 2020 at 12:52pm   2 Most recent comment from Aleksandar Vuković:Hello MartinThank you for your purchase.Please refer to our FAQ section about this issue:https://wpdatatables.com/faqmd/can-cant-use-edit-modal/There are a couple of custom CSS codes which can help yo ... wingme Updating WPDataTable Lite to Pro VersionClosed   wpDataTables   Updated April 15, 2020 at 8:44am   4 Most recent comment from Aleksandar Vuković:Hi again wingmeFor some reason, it's still not seeing the corrected code:This doesn't cause the issue, though, as we've discussed in the other ticket. I can't find out what's ... Leandro Damiani PlaceholderClosed   wpDataTables   Updated April 15, 2020 at 8:08am   2 Most recent comment from Aleksandar Vuković:Hello Leandro.Thank you for your purchase.I'm sorry, but I don't understand what you mean by "custom field".You can pass the the variable values in the shortcode like this: [wpdatatable id ... hrvr FilteringClosed   wpDataTables   Updated April 15, 2020 at 8:06am   2 Most recent comment from Aleksandar Vuković:Hello hrvresortI understand what you want to accomplish, but unfortunately it can't be done yet without custom work, and unfortunately custom work is not included in the provided support for the ... Elise Datatables IDClosed   wpDataTables   Updated April 15, 2020 at 7:53am   2 Most recent comment from Aleksandar Vuković:Hi EliseNot all wpDataTables are stored in the database. Tables linked to an existing data source are not saved in the database, but they still need an ID for the shortcode. So, if you have 3 manual t ... Adriana Blandford Image URL Cell with Link?Closed   wpDataTables   Updated April 15, 2020 at 6:14am   2 Most recent comment from Aleksandar Vuković:Hello AdrianaYou can do that with string-type columns, using HTML tags like this: And it will do just that. Leslie Johnson wpDataTables Plugin asking me to activate every time it’s updatedClosed   wpDataTables   Updated April 14, 2020 at 8:02am   4 Most recent comment from Aleksandar Vuković:Hello LeslieThanks for the update.I'm glad to hear you were able to resolve the issue.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly hel ... janetatkinson Table ExportClosed   wpDataTables   Updated April 14, 2020 at 6:44am   2 Most recent comment from Aleksandar Vuković:Hello JanetI'm sorry to disappoint you, but like our documentation mentions, something like that is not possible:Other front-end extensions cannot be combined with Table Tools. If you have row ... Santhosh Table Tool Buttons CSSClosed   wpDataTables   Updated April 14, 2020 at 6:28am   3 Most recent comment from Aleksandar Vuković:Hello SanthoshThank you for your purchase, and sorry for the late response.We have an increased number of tickets coming in, so the response times are longer than usual.The style doesn't come fro ...