We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

gopi label save button not workinClosed   wpDataTables   Updated May 11, 2020 at 9:24pm   2 Most recent comment from Aleksandar Vuković:Hello gopiI just responded to an identical ticket with a different username - Amit.I see your purchase codes are the same. Please refer from creating duplicate accounts and tickets as it wastes bot ... Patrick License QuestionsClosed   wpDataTables   Updated May 11, 2020 at 9:22pm   2 Most recent comment from Aleksandar Vuković:Hello PatrickYou're free to modify the plugin as much as you want, as long as you're not reselling it as your own.We have a paid customization service, which charges $50 per hour, but unfort ... Ed Kim Adding a visible columnClosed   wpDataTables   Updated May 11, 2020 at 9:03pm   2 Most recent comment from Aleksandar Vuković:Hello EdIf I understood you correctly, the question is if the calculation functions would adjust depending on the filter?If that's true, the answer is yes.Otherwise, please explain your question ... Alex Toh TEK add a random unique number columnClosed   wpDataTables   Updated May 11, 2020 at 8:32pm   4 Most recent comment from Aleksandar Vuković:You're welcome AlexIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. rafaelrook Export PDF with imagesClosed   wpDataTables   Updated May 11, 2020 at 9:41am   2 Most recent comment from Aleksandar Vuković:Hello rafaelrookUnfortunately, like mentioned in our documentation, exporting images is not possible at the moment.Sorry for the inconvenience. Marc Krichman Best Web App WordPress Theme to use with wpDataTablesClosed   wpDataTables   Updated May 11, 2020 at 8:36am   2 Most recent comment from Aleksandar Vuković:Hello MarcI am sorry, but I can't provide that kind of information.Personally, I'm using WP Bakery in combination with Store Front theme, and it's working great for me (on localhost). Saleh Fauzan Autoupdate on MultisiteClosed   wpDataTables   Updated May 10, 2020 at 9:15pm   6 Most recent comment from Aleksandar Vuković:Great news, SalehThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. carlos_ia Move buttons and barsClosed   wpDataTables   Updated May 10, 2020 at 8:05pm   6 Most recent comment from Aleksandar Vuković:Hey, cool, CarlosThanks for letting me know.Please feel free to reach out to us if you need any further assistance. te9dj3 New MySQL DB connection using SSLClosed   wpDataTables   Updated May 9, 2020 at 11:22am   6 Most recent comment from Aleksandar Vuković:Hi te9dj3I'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Geoffroy Transpose row to columnClosed   wpDataTables   Updated May 8, 2020 at 11:20am   2 Most recent comment from Aleksandar Vuković:Hello GeoffroyI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Michael Harrod Table revision historyClosed   wpDataTables   Updated May 8, 2020 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello MikeI am sorry to disappoint you, but unfortunately none of this is possible with the plugin's built-in features.Perhaps it can be done with some custom work, but I doubt that. Even if ... Marcial Bollinger Filter which columns to showClosed   wpDataTables   Updated May 8, 2020 at 9:37am   4 Most recent comment from Aleksandar Vuković:Hi MarcialI'm glad to hear Milan's suggestion will help you out with this.Please let us know if there's anything else we can do for you. Alex Toh TEK How do I make my table to show only the current user login user nameClosed   wpDataTables   Updated May 8, 2020 at 6:19am   5 Most recent comment from Alex Toh TEK:Hi thank you for the info . this works  rafaelrook Validate TelephoneClosed   wpDataTables   Updated May 7, 2020 at 4:41pm   2 Most recent comment from Aleksandar Vuković:Hello rafaelrookI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It probably can be done with some custom work, but our de ... Martin Sims Replacing data sourceClosed   wpDataTables   Updated May 7, 2020 at 3:52pm   4 Most recent comment from Aleksandar Vuković:Hello MartinI'll take over from Milan here.Sure, if you simply overwrite the data of the source (be that an Excel file the table is linked to, or a database table created after import) all filter ...