We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Daryl Meese Table could not be created in mysqlClosed   wpDataTables   Updated April 13, 2020 at 4:49pm   2 Most recent comment from Aleksandar Vuković:Hey DarylThank you for your purchase, and for your feedback.I have forwarded the issue to our lead developer, and hopefully he'll be able to change it for the next update.Can I also ask you to a ... Lina Le Bon Search functionalityClosed   wpDataTables   Updated April 13, 2020 at 12:53pm   5 Most recent comment from Aleksandar Vuković:Hello again LinaYou wouldn't see an SQL error, because there is none. The issue here is that wpDataTables server has problems with parsing of the query, and that is why search, sorting and filt ... Steven Designing Filter and Search BarClosed   wpDataTables   Updated April 13, 2020 at 12:15pm   5 Most recent comment from Aleksandar Vuković:You're welcome StevenIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ben Import from Excel or CSV FileClosed   wpDataTables   Updated April 13, 2020 at 7:47am   2 Most recent comment from Aleksandar Vuković:Hello BenI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only create tables from back-end at the moment. However, ... Marco Sison CSS Format SyntaxClosed   wpDataTables   Updated April 13, 2020 at 7:07am   2 Most recent comment from Aleksandar Vuković:Hello MarcoThank you for your purchase.The CSS can be adjusted for existing classes (you can find by inspecting the page), or newly defined classes in the plugin.Those newly defined classes can be set ... Piotr Kowalski Front end formsClosed   wpDataTables   Updated April 10, 2020 at 2:04pm   6 Most recent comment from Aleksandar Vuković:You're welcome PiotrIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ian text filterClosed   wpDataTables   Updated April 10, 2020 at 1:46pm   23 Most recent comment from Aleksandar Vuković:I'm glad to hear that IanHappy to know our plugin is making a difference.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Also, if t ... vagtarap Feature RequestClosed   wpDataTables   Updated April 10, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello vagtarapThank you for your purchase, and for your suggestion. It has been forwarded to our development team.If you're open to changing our code, you can do that in files:../wp-content/plugi ... Marco Foreign key not showing in dropdownClosed   wpDataTables   Updated April 10, 2020 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hi again MarcoPlease provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and reso ... Mark Beasley URL button colorClosed   wpDataTables   Updated April 10, 2020 at 8:57am   4 Most recent comment from Aleksandar Vuković:Hi MarkYou're welcome! I'm glad to have helped.I can't believe I forgot the dot, though, sorry about that.If you have any further questions or issues, please feel free to open a new ti ... Jessica Clark My chart only shows data from the first columnClosed   wpDataTables   Updated April 10, 2020 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello JessicaThank you for your purchase.That's how the engine works. Data from a column will be split into sections depending on the rows. If you wish to change that, you need to create a differ ... Leo de Boer UpdatesClosed   wpDataTables   Updated April 10, 2020 at 8:33am   2 Most recent comment from Aleksandar Vuković:Hello LeoThank you for your purchase.If you updated Master-Detail it will not accept the purchase code since it requires the new version of wpDataTables to be installed.Please log into http://store. ... Thomas Agius Column Width BugClosed   wpDataTables   Updated April 9, 2020 at 4:59pm   5 Most recent comment from Thomas Agius:Thanks! Marco %CURRENT_DATETIME% as created_on column.Closed   wpDataTables   Updated April 9, 2020 at 10:25am   8 Most recent comment from Aleksandar Vuković:Hey, great news MarcoThanks for letting me know you were able to make it work, and good call on "Cannot be empty".If you have any further questions or issues, please feel free to open a new ticket, a ... Jodi Nemser-Abrahams URL button CSSClosed   wpDataTables   Updated April 8, 2020 at 3:24pm   7 Most recent comment from Aleksandar Vuković:Thanks for sharing that SrinathI'm sure everyone will have use of that