We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brandon Bowman Show recent table entryClosed   wpDataTables   Updated June 29, 2020 at 8:58am   2 Most recent comment from Aleksandar Vuković:Hello BrandonThank you for your purchase.You would need to add a timestamp column to the table. For example, I created a simple manual table: wdt_ID column is being automatically generated, and is u ... Andy MySQL query spamClosed   wpDataTables   Updated June 29, 2020 at 1:17pm   10 Most recent comment from Aleksandar Vuković:Hello AndyWe've just released updated versions of all our add-ons, and wpDataTables.Can you please update Master-Detail and wpDataTables to the latest versions? The issue should be resolved. Mike Olarrea WP Data Tables not recognizing data from Google SpreadsheetClosed   wpDataTables   Updated June 28, 2020 at 4:01pm   4 Most recent comment from Aleksandar Vuković:Hello again MikeYou're welcome! If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Joel Table edit entry width sizeClosed   wpDataTables   Updated June 26, 2020 at 1:57pm   4 Most recent comment from Aleksandar Vuković:Hi again JoelI can recommend these services for customization: https://codeable.io/?ref=l1TW1 https://wpkraken.io/?tms-plugins I hope that helps. Kyle Hand JSON EndpointsClosed   wpDataTables   Updated June 26, 2020 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello KyleI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. We don't have any APIs.You would need to prepare, as an ... MonaH Error message when inserting a lineClosed   wpDataTables   Updated June 26, 2020 at 11:59am   3 Most recent comment from Aleksandar Vuković:Hi MonaHThank you for your purchase, and for your feedback.If you don't have a row with your ID in it, and you've enabled "Users see and edit only own data", that's the reason why you&# ... Michael Szajewski two tables on one pageClosed   wpDataTables   Updated June 26, 2020 at 10:45am   4 Most recent comment from Aleksandar Vuković:Good news, MichaelThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marlon Rebello Viana Endless loading on the tableClosed   wpDataTables   Updated June 30, 2020 at 7:06am   3 Most recent comment from Aleksandar Vuković:Hi again MarlonI saw your email, and checked your website.The overall experience is pretty bad. The table takes forever to load in back-end, and it's not what's supposed to be happening for ... FEDERICO MUSCHENBORN can´t import from google sheetsClosed   wpDataTables   Updated June 25, 2020 at 3:26pm   2 Most recent comment from Isidora Markovic:Hi there, Thank you for reporting this. After investigation, we found out that your link in converted in this after CURL call Temporary RedirectTemporary Redirect The document has moved here https:// ... Darin McCarthy Google SheetClosed   wpDataTables   Updated June 25, 2020 at 3:22pm   2 Most recent comment from Isidora Markovic:Hi there, Thank you for reporting this. After investigation, we found out that your link in converted in this after CURL call Temporary RedirectTemporary Redirect The document has moved here https:// ... Caleb Table in data source has no rowsClosed   wpDataTables   Updated June 25, 2020 at 3:19pm   13 Most recent comment from Isidora Markovic:Hi Ankit,You can find it herehttps://tmsplugins.ticksy.com/ticket/2450943/ Craig Elkins SQL ERRORClosed   wpDataTables   Updated June 25, 2020 at 1:52pm   3 Most recent comment from Aleksandar Vuković:Hey CraigGreat news, thanks for letting everyone know. PIetro Table with google spreedsheetClosed   wpDataTables   Updated June 25, 2020 at 1:48pm   3 Most recent comment from Aleksandar Vuković:Hello PIetro, hello Dylan. Thanks for jumping in on this, Dylan. PIetro, this is exactly what you should try. Google updated their policy, and until we update the plugin this is what needs to be done. ... Edward Reilly Google Sheets DataClosed   wpDataTables   Updated June 25, 2020 at 1:46pm   3 Most recent comment from Aleksandar Vuković:Hello Edward, hello Dylan.Thanks for jumping in on this, Dylan.Edward, this is exactly what you should try. Google updated their policy, and until we update the plugin this is what needs to be done. Marlon Rebello Viana Column error with Integer numbersClosed   wpDataTables   Updated June 25, 2020 at 1:34pm   2 Most recent comment from Aleksandar Vuković:Hello Marlon.Thank you for your purchase.The import will not work with numbers this big because the int in MySQL is 4 bytes long so the maximum values are -2.147.483.648 and 2.147.483.647. If you ha ...