We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

vicente Technical questionClosed   wpDataTables   Updated June 2, 2020 at 11:39am   10 Most recent comment from Aleksandar Vuković:Hi again VicenteYou're welcome. Sorry I couldn't provide a solution here.If you're going for SQL, you may want to take a look at Gravity WPDB plugin. It converts Gravity Forms databas ... Adam Gough Hiding Some TextClosed   wpDataTables   Updated June 2, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello AdamThank you for your purchase.You can go to /../wp-content/plugins/wpdatatables/source/class.wdttools.php file, and on line 432 modify this: 'sInfoFiltered' => __('(filtered fr ... Lingxi Kong Can't Display Integer with Prefix After ImportClosed   wpDataTables   Updated June 2, 2020 at 10:04am   4 Most recent comment from Aleksandar Vuković:Hello again Lingxi Kong Unfortunately, no, it's not that basic, otherwise it would've already been implemented. I can't say much about other tools, since I haven't used them, but w ... lelnew table content missing after test site clone to live siteClosed   wpDataTables   Updated June 1, 2020 at 11:31am   5 Most recent comment from Aleksandar Vuković:You're welcome lelnewIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mo Eliwa Comparing two columns and then coloring rowClosed   wpDataTables   Updated June 1, 2020 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello Mo EliwaThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Conditional formatting can only ... Heather Wicksted EditingClosed   wpDataTables   Updated May 29, 2020 at 7:07am   10 Most recent comment from Aleksandar Vuković:Hello again HeatherI don't know why it said that, I see your license is valid until May next year:If you need to apply the CSS to all your tables, or if you have a specific class, you can apply ... Heather Wicksted Image ColumnClosed   wpDataTables   Updated May 28, 2020 at 10:28am   4 Most recent comment from Aleksandar Vuković:Thanks for letting me know, HeatherIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. JN Row highlightingClosed   wpDataTables   Updated May 28, 2020 at 10:11am   4 Most recent comment from Aleksandar Vuković:Hi again J.N.That is, unfortunately, true - you can't have conditional formatting rules applied between columns.At the moment there is no workaround for this. John Kesler Admin UI is BrokenClosed   wpDataTables   Updated May 28, 2020 at 8:37am   3 Most recent comment from Aleksandar Vuković:Hello John, hello Ahmed.We've had issues like this with the Porto theme.This should help you resolve it: First, open this file: /var/www/html/wp-content/plugins/wpdatatables/assets/css/bootstrap ... Peter McKenzie Auto-update not working on WPDatatablesClosed   wpDataTables   Updated May 28, 2020 at 8:20am   2 Most recent comment from Aleksandar Vuković:Hello PeterAuto-update has always been available on wpDataTables, although we did have some issues with it prior to v2.8.All you need to do is enter the purchase code in wpDataTables settings/Activati ... Duncan Google Recaptcha?Closed   wpDataTables   Updated May 28, 2020 at 8:10am   2 Most recent comment from Aleksandar Vuković:Hello DuncanI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our development team has this planned for the future, but when ... DFSKarma Font SizingClosed   wpDataTables   Updated May 28, 2020 at 8:07am   2 Most recent comment from Aleksandar Vuković:Hello DFSKarmaYou can add custom CSS to the columns you want to apply these changes.For example, add the class "customFont" to a column. Then, you can add new custom CSS, like: table.wpDataTable .cust ... George E Table sorted by certain column by default (?)Closed   wpDataTables   Updated May 27, 2020 at 12:54pm   4 Most recent comment from Aleksandar Vuković:I will certainly forward it to our development team, GeorgePlease feel free to add it as a feature suggestion on this page as well. It's always good to see feedback from a customer. George E Collapsed columns - still sortable? How?Closed   wpDataTables   Updated May 27, 2020 at 12:17pm   4 Most recent comment from Aleksandar Vuković:I don't believe so, George.If you set that column to be the default sorting column, and then collapse it, the first column will become the column that's going to be used for sorting. George E Freeze panels (excel equivalent)?Closed   wpDataTables   Updated May 27, 2020 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello GeorgeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our developers have discussed adding this, but I cannot say w ...