We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jose Ramirez Error There was an error while trying to generate the table! Internal Server Error There has been a critical error on your website.Closed   wpDataTables   Updated June 5, 2020 at 7:03am   2 Most recent comment from Aleksandar Vuković:Hello TonyCan you please send that Excel file to me (zip it, and attach it to your response), so I can test it?If the file contains some sensitive data, please make sure to enable the PRIVATE respons ... dimispicnis Fixed Header - Scrollable resultsClosed   wpDataTables   Updated June 4, 2020 at 12:49pm   4 Most recent comment from Aleksandar Vuković:Hi again DimitrisThis should be added on the page where the table is.If you have a page builder, they usually have "Custom CSS" or "Custom code" fields. mrmendezgg Show Collapsed CollumsClosed   wpDataTables   Updated June 4, 2020 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello mrmendezggThank you for your purchase.Sure, you can apply the Responsiveness feature on desktops as well, but you'd need to go to wpDataTables settings, and increase the tablet width to a b ... Derek Fenwick End user edit tableClosed   wpDataTables   Updated June 4, 2020 at 11:38am   2 Most recent comment from Aleksandar Vuković:Hello DerekThank you for your purchase.1. You can choose which columns will be editable, and which ones will not. Simply go to column settings, and under Editing tab choose "none". That will make the ... Perla Humphrey How to add a Functions columnClosed   wpDataTables   Updated June 4, 2020 at 7:20am   4 Most recent comment from Aleksandar Vuković:I see, PerlaUnfortunately, there's no other workaround for this. Nikos Pimenidis prevent users from adding or deleting rowsClosed   wpDataTables   Updated June 4, 2020 at 7:05am   2 Most recent comment from Aleksandar Vuković:Hello NikosThank you for your purchase.At the moment, you can only choose which user roles will be able to interact with the table. Meaning, which roles will be able to add new, edit and delete rows.Y ... Perla Humphrey Change button iconsClosed   wpDataTables   Updated June 3, 2020 at 3:41pm   6 Most recent comment from Perla Humphrey:Got it. Thanks! Marc Krichman Hidden Columns - Not Hidden in Edit Dialog BoxClosed   wpDataTables   Updated June 3, 2020 at 1:49pm   4 Most recent comment from Aleksandar Vuković:You're welcome MarcIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Perla Humphrey TooltipsClosed   wpDataTables   Updated June 3, 2020 at 1:41pm   2 Most recent comment from Aleksandar Vuković:Hi PerlaWe don't have any tooltips in built-in features of the plugin.Like mentioned in the previous couple of tickets, this would have to be developed as a custom solution, which is not included ... Perla Humphrey Upload Multiple ImagesClosed   wpDataTables   Updated June 3, 2020 at 12:47pm   4 Most recent comment from Aleksandar Vuković:You're welcome PerlaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. DFSKarma Adding "Buttons"Closed   wpDataTables   Updated June 3, 2020 at 12:15pm   6 Most recent comment from Aleksandar Vuković:Hi again DFSKarmaSorry if I never mentioned it, but that's where you're supposed to look.Each column can have a different filter type, so you do need to go into column settings and configure ... Parinsiri Rojananuangnit unable to insert wpDatatable in wordpress post or pageClosed   wpDataTables   Updated June 3, 2020 at 12:05pm   6 Most recent comment from Aleksandar Vuković:Good news, ParinsiriThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. George E Filter by excluding termsClosed   wpDataTables   Updated June 3, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello GeorgeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Maybe it can be done with some custom work, but our developer ... michiiee wdt_column_filter in URL not working for non server side tables?Closed   wpDataTables   Updated June 3, 2020 at 9:25am   10 Most recent comment from Aleksandar Vuković:Great news, MichaelI'm glad to hear you managed to do it.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Saleh Fauzan Error on Editing from MySQLClosed   wpDataTables   Updated June 2, 2020 at 1:42pm   5 Most recent comment from Aleksandar Vuković:Great news, SalehThanks for letting us know.