We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Marian Harris Visible Columns ButtonClosed   wpDataTables   Updated June 18, 2020 at 2:12pm   4 Most recent comment from Aleksandar Vuković:You're welcome MarianIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Raphael Dynamic predefined valuesClosed   wpDataTables   Updated June 18, 2020 at 8:36am   4 Most recent comment from Aleksandar Vuković:Hello again RaphaelYou can add %VAR1% as a predefined editing value for the columns.Also, you can use any of the other placeholders there. For example - in the date column, you can use %CURRENT_DATET ... brett flaw when changing table name in back endClosed   wpDataTables   Updated June 18, 2020 at 7:49am   2 Most recent comment from Aleksandar Vuković:Hello brettCan you upload it to wetransfer.com, and simply send us the link to the video? Magda Creating a formClosed   wpDataTables   Updated June 16, 2020 at 2:02pm   4 Most recent comment from Aleksandar Vuković:Hi MagdaI'm sorry to hear that, but I can understand.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigat ... Andrew Wiggins Export Conditional FormattingClosed   wpDataTables   Updated June 16, 2020 at 12:51pm   2 Most recent comment from Aleksandar Vuković:Hello AndrewUnfortunately, as mentioned in our documentation:Generated PDF, XLS, CSV are not customizable. Unfortunately, the library allows very little “fine-tuning” of the generated files, so ... Mark McGrath Appending DataClosed   wpDataTables   Updated June 16, 2020 at 12:22pm   6 Most recent comment from Aleksandar Vuković:Hi again MarkWell, if you enable Users see and edit only own data feature, your administrators can still see the table in back-end. They simply need to enable the slider in the editing tab: Peter Lom Search not workingClosed   wpDataTables   Updated June 15, 2020 at 12:39pm   6 Most recent comment from Aleksandar Vuković:You're welcome PeterIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alex Toh TEK installing formidable forms integration for wpdatatable pluginClosed   wpDataTables   Updated June 15, 2020 at 12:34pm   18 Most recent comment from Aleksandar Vuković:Hello AlexThe table fetches the data every time its loaded, both on front and on back-end.So if you're viewing the table and a new entry has been made in the form, you will need to refresh the pa ... Ricardo Zamora Google Language TranslatorClosed   wpDataTables   Updated June 15, 2020 at 12:31pm   13 Most recent comment from Aleksandar Vuković:Sorry about the inconvenience RicardoI checked with our developers again, and they said that it wouldn't be as simple as writing three lines of code. wpDataTables works with databases, ajax cal ... Oran Band Multiple Cell changes (Font, links etc.)Closed   wpDataTables   Updated June 15, 2020 at 9:32am   2 Most recent comment from Aleksandar Vuković:Hello OranThank you for your purchase.1. You could do it with some custom CSS only. You would need to apply the custom font like this: .wpDataTablesWrapper table.wpDataTable tr.even td, .wpDataTablesW ... Adriana Blandford converting WPtable markup to divClosed   wpDataTables   Updated June 11, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello AdrianaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Something like this can only be done with custom work, but pl ... Perla Humphrey Calculated table column not updatableClosed   wpDataTables   Updated June 11, 2020 at 11:12am   3 Most recent comment from Aleksandar Vuković:Hi again PerlaUnfortunately, you won't be able to use date columns in Formulas, as only integer and float values will work there.Now, the issue here is that you are trying to modify a view, and u ... FABIO Pdf exportClosed   wpDataTables   Updated June 11, 2020 at 10:32am   4 Most recent comment from Aleksandar Vuković:Hi again FabioWell, sure, you can take a look at Report Builder's documentation, and see how it works on our sandbox site. If you like what you see and if it will be of use to you, you can purch ... Ricardo Zamora Show xx entries and Search doesn't workClosed   wpDataTables   Updated June 11, 2020 at 9:33am   8 Most recent comment from Aleksandar Vuković:Oh, right, sorry RicardoYeah, you will need to do it again once the plugin updates.With every update, this has a chance to stop working again. Since we don't know with which plugin the bootstrap ... Carsten Kaestner Charts FilterClosed   wpDataTables   Updated June 10, 2020 at 5:42pm   2 Most recent comment from Aleksandar Vuković:Hello CarstenThank you for your purchase.If you want the charts to follow table filtering, then both the page and the chart need to be displayed on the same page. Also, for the filters to be shown, th ...