We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

samhaiden Front end editingClosed   wpDataTables   Updated June 10, 2020 at 4:38pm   2 Most recent comment from Aleksandar Vuković:Hello samhaidenThank you for your purchase.Unfortunately, only one MySQL table can be edited at a time. Queries from multiple tables with joins cannot be used as an editable feature, since SQL UPDATE ... Perla Humphrey Custom JS not workingClosed   wpDataTables   Updated June 10, 2020 at 4:17pm   8 Most recent comment from Aleksandar Vuković:Alright, PerlaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Peter Lom Clear filter buttonClosed   wpDataTables   Updated June 9, 2020 at 1:55pm   4 Most recent comment from Aleksandar Vuković:You're welcome PeterIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Heather Wicksted Report BuilderClosed   wpDataTables   Updated June 9, 2020 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello again HeatherCan you please show me the template used?Would you be able to download one of the templates from our documentation, and see if that works?If it works, there's something wrong ... Adrian Ghio UNION clause does not work on SLQ QueruClosed   wpDataTables   Updated June 9, 2020 at 11:49am   4 Most recent comment from Aleksandar Vuković:Hi again AdrianUnfortunately, if that doesn't work, you can prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “view1” and then build a wpDataTabl ... Adrian Ghio Spanish TranslationClosed   wpDataTables   Updated June 9, 2020 at 11:39am   5 Most recent comment from Aleksandar Vuković:Awesome AdrianThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Laszlo Abraham Excel-like view errorClosed   wpDataTables   Updated June 9, 2020 at 11:32am   12 Most recent comment from Aleksandar Vuković:Yeah, I agreeWe have a couple more users for our other plugin - Amelia - that seem to find all bugs in it girishs21 S Broken UI in BackendClosed   wpDataTables   Updated June 9, 2020 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hi again girishs21This question has already been answered on this ticket:https://tmsplugins.ticksy.com/ticket/2430882/Please check there, and if you have any questions respond to that ticket. I' ... Alex Toh TEK How to generate a table base on the information capturedClosed   wpDataTables   Updated June 9, 2020 at 7:36am   2 Most recent comment from Aleksandar Vuković:Hello AlexUnfortunately, something like this is not possible.You see, the "Users see and edit only own data" feature is sort of a package deal - you can only get this feature if the table is editable, ... Tim myers How to Filter - advancedClosed   wpDataTables   Updated June 9, 2020 at 6:24am   8 Most recent comment from Aleksandar Vuković:Hello again TimI can't seem to find anything wrong in the back. The issue is probably in some caching of the page or in the conflict with Elementor. I can't say for sure. Maybe it'd he ... IVAIR BENEDITO BEZERRA Custom Edit ModalClosed   wpDataTables   Updated June 8, 2020 at 1:56pm   4 Most recent comment from Aleksandar Vuković:Hi again IvairPlease provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and reso ... Andrew Forson Cell calculations and saving resultsClosed   wpDataTables   Updated June 8, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello AndrewEvery manual or imported table can be front-end editable.You could use the Formula Columns in order to calculate what you need.People can see only the data associated to their entries if ... Michael number formatClosed   wpDataTables   Updated June 8, 2020 at 7:01am   2 Most recent comment from Aleksandar Vuković:Hello MichaelI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only set the number format globally - for the whole p ... mammer57 Freeze Header RowClosed   wpDataTables   Updated June 5, 2020 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello mammer57Thank you for your purchase.This is not possible with the plugin's built-in features, but one of our customers made it possible. We did not get to test it, so you can try if it ... FABIO limit number of columnsClosed   wpDataTables   Updated June 5, 2020 at 9:30am   4 Most recent comment from Aleksandar Vuković:Hello FabioThe columns you create with wpDataTables are stored in the database.Each column has a type and length.If you have simple string columns, each column is saved as VARCHAR with the character l ...