We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joanne Masterson can't reconfigure path to xlsClosed   wpDataTables   Updated July 21, 2020 at 1:24pm   10 Most recent comment from Aleksandar Vuković:Hello again JoanneI needed to create a new Excel based table, and that one works fine: http://attentionmachines.com/pcsclone2/wp-admin/admin.php?page=wpdatatables-constructor&source&table_id=3There ... Raynell Bell Is there a way to automatically shorten a url via an external call?Closed   wpDataTables   Updated July 20, 2020 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello RayThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Please take a look at our hooks and� ... Michael Ort Refresh Table Without Reloading PageClosed   wpDataTables   Updated July 20, 2020 at 11:35am   2 Most recent comment from Aleksandar Vuković:Hello MichaelUnfortunately, tables linked to an existing data source (all but SQL query based tables) do not have the auto-refresh feature.You could, however utilize the meta refresh, so your page re ... Vedant Saraf queryClosed   wpDataTables   Updated July 20, 2020 at 9:51am   8 Most recent comment from Aleksandar Vuković:Hi again VedantDid you deactivate the license on the other website first?You can log into our store http://store.tms-plugins.com/ and under Purchases/wpDataTables click on "Manage Domains". There you ... Kyle Hand Filter multiple charts on one page with one widget filterClosed   wpDataTables   Updated July 20, 2020 at 8:29am   4 Most recent comment from Aleksandar Vuković:Hi again KyleYou're right - "Follow table filtering" will work for the visible rows, and if you filter the table, but the generated chart will be generated based on what is currently displayed i ... Ronald Bubany premium reverts to basic versionClosed   wpDataTables   Updated July 20, 2020 at 7:09am   5 Most recent comment from Aleksandar Vuković:Hi again RonWe have not changed anything in that regard, so it should work as it did before.The issue here may be linked to the Lite version installation. Since Lite doesn't support all features ... Ethan Brooks FilteringClosed   wpDataTables   Updated July 19, 2020 at 6:59pm   3 Most recent comment from Ethan Brooks:Thank you very much for the response, Milan. We are indeed using a MySQL query. I will ask my team to prepare a view tomorrow and see if that fixes the problem. Thanks again. Kyle Hand Chart Bar ColorsClosed   wpDataTables   Updated July 18, 2020 at 8:14pm   6 Most recent comment from Aleksandar Vuković:Thanks KyleI'm sure others will have use of it.If  Vedant Saraf mssql connectionClosed   wpDataTables   Updated July 18, 2020 at 11:53am   4 Most recent comment from Aleksandar Vuković:Hello VedantThat's not included in the provided support for the plugin, and if you don't know how to install the drivers on your server, you should reach out to your hosting provider and ask ... Rich Howe Not Displaying Information from One ColumnClosed   wpDataTables   Updated July 17, 2020 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello RichI cannot see any tables on that page.I can see, though, that there is a console error mentioning waves, and we're not using waves for quite some time in wpDataTables.Your Google Spre ... Darrell G Ewing wont import xlsClosed   wpDataTables   Updated July 16, 2020 at 10:33am   2 Most recent comment from Aleksandar Vuković:Hello DarrellThank you for letting us know the issue is fixed.The pipes are used in URLs to define hyperlinks, so "https://wpdatatables.com||Check out wpDataTables" will be rendered as: Check out w ... AndyShut Setting name of a table created in MySQLClosed   wpDataTables   Updated July 15, 2020 at 5:03pm   4 Most recent comment from Aleksandar Vuković:You're welcome AndyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Srinath Hiding a column from edit modalClosed   wpDataTables   Updated July 15, 2020 at 2:33pm   6 Most recent comment from Aleksandar Vuković:You're welcome SrinathIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Vedant Saraf queryClosed   wpDataTables   Updated July 15, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello VedantI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It maybe can be done with some custom work, but our developer ... Marian Harris Shift + (on collapsed table) to other-than-first columnClosed   wpDataTables   Updated July 15, 2020 at 1:02pm   2 Most recent comment from Aleksandar Vuković:Hello MarianI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Would you reconsider moving another column in the first column ...