We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tondreau Query on WP DB user tableClosed   wpDataTables   Updated July 10, 2020 at 9:59am   10 Most recent comment from Aleksandar Vuković:Good news, PatrickThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pulego Tech Techinical SupportClosed   wpDataTables   Updated July 9, 2020 at 9:55pm   6 Most recent comment from Aleksandar Vuković:Good news, Pulego TechThanks for letting me know it works properly now.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Yohan Castaing Google problemClosed   wpDataTables   Updated July 9, 2020 at 8:31pm   2 Most recent comment from Aleksandar Vuković:Hello YohanI see you have "2PACX" in the URL, which tells me that the URL was either copied from the Published pop-up modal, or from the non-editable share-able addressSo, you need to copy this one:F ... Magda Version 3.0Closed   wpDataTables   Updated July 8, 2020 at 12:43pm   2 Most recent comment from Aleksandar Vuković:Hi again MagdaI believe this issue has been resolved.Please take a look at the other ticket, as I'm having issues remoting into your database. Renato Thobias Pop up window error on table of websiteClosed   wpDataTables   Updated July 8, 2020 at 10:53am   3 Most recent comment from Aleksandar Vuković:Hello RenatoThank you for your purchase.This is a really strange error, and it should only appear if you're deleting a column.Issues like this usually occur when there is a conflict either with t ... Mark Angeli Error with WPdatatablesClosed   wpDataTables   Updated July 8, 2020 at 9:31am   2 Most recent comment from Aleksandar Vuković:Hello MarkThank you for your purchase, and sorry to hear you're experiencing issues.Is SELECT COUNT the query you used to create a table, or is that generated by the plugin?Please provide me a te ... Diane Challenor Plugin will not upload to my WordPress websiteClosed   wpDataTables   Updated July 8, 2020 at 9:25am   4 Most recent comment from Aleksandar Vuković:Sorry to hear that, DianeI never saw that error during the installation of wpDataTables. Usually, the error with the file size is "The link you have followed has expired", and that is solved exactly ... Christoph SQL Transform/PivotClosed   wpDataTables   Updated July 7, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello ChristophYou would only be able to pivot the table in the database, and then prepare a MySQL view (a stored query), which will return that pivoted table, call it e.g. “view1” and then bui ... Alejandro Flamerich Chartjs conflic fileClosed   wpDataTables   Updated July 6, 2020 at 11:01pm   4 Most recent comment from Aleksandar Vuković:Hey AlejandroThanks for sharing this with us.I'll forward it to our development team in hope they'll be able to include it in our future update.If you have any further questions or issues, ... Noureldeen Alhammoury Website Crash After ActivatingClosed   wpDataTables   Updated July 6, 2020 at 10:11pm   2 Most recent comment from Aleksandar Vuković:Hello NoureldeenThank you for your purchase and sorry for the inconvenience.There could be a few reasons why this happens, and I can't say what the cause is without remoting in.Please provide me ... Terenzio wpdata tables don't workClosed   wpDataTables   Updated July 6, 2020 at 1:37pm   2 Most recent comment from Aleksandar Vuković:Hello TerenzioThe same answer applies here, since this is a duplicate ticket:If I understood you correctly, you can't switch between tabs in settings, or something like that? Issues like this usu ... Adrian Ghio I don´t get the chart which preview showsClosed   wpDataTables   Updated July 6, 2020 at 10:27am   12 Most recent comment from Aleksandar Vuković:Yes, Adrian, the issue can be considered resolved.We'll keep an eye out for this, but I believe that was it. Matthew Hughes Can you guide me in the right directionClosed   wpDataTables   Updated July 6, 2020 at 9:26am   2 Most recent comment from Aleksandar Vuković:Hello MatthewYou could enable "Users see and edit only own data" and people would only be able to edit and view the data they've entered if you pass their User ID in the integer column.If I under ... Adriano Profeta TranslationClosed   wpDataTables   Updated July 5, 2020 at 10:42am   8 Most recent comment from Aleksandar Vuković:Hello AdrianoI'm glad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. alberto access to hidden tablesClosed   wpDataTables   Updated July 5, 2020 at 10:37am   10 Most recent comment from Aleksandar Vuković:You're welcome AlbertoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.