We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeferson castro critical error when table is createdClosed   wpDataTables   Updated December 8, 2020 at 8:43pm   6 Most recent comment from Aleksandar Vuković:Awesome news, JefersonThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andrew Kenth High Charts Scatter Chart - Multiple CategoriesClosed   wpDataTables   Updated December 7, 2020 at 9:27am   4 Most recent comment from Aleksandar Vuković:Thanks for the explanation AndrewI don't know if that's possible.The string column in your table will be used for the X axis; and all other columns should be either integer or float.So, if ... Fabien Coutant How to add classes to modal inputClosed   wpDataTables   Updated December 4, 2020 at 9:57am   2 Most recent comment from Aleksandar Vuković:Hello FabienOne column cannot be auto-filled based on values from a different column. Something like this needs to be developed as a custom solution, and it isn't included in the provided support ... Vit Hamacek Tomorow rowsClosed   wpDataTables   Updated December 4, 2020 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello VitaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. 김정태 "Please provide a valid 2-dimensional array." A message appears and an error occursClosed   wpDataTables   Updated December 4, 2020 at 9:48am   2 Most recent comment from Aleksandar Vuković:Hello 김정태Thank you for your purchase.I don't know which file you're trying to use, but I suppose it's a JSON file.Currently, wpDataTables accepts this, and only this, format of ... Mickey Whitworth Data not displayedClosed   wpDataTables   Updated December 4, 2020 at 8:53am   2 Most recent comment from Aleksandar Vuković:Hello MickeyI see this is a duplicate ticket, so it will be closed.Please check my response in the other ticket, and reply there. brett changing colors on hichartsClosed   wpDataTables   Updated December 4, 2020 at 8:52am   2 Most recent comment from Aleksandar Vuković:Hello again BrettThe series color (bar colors) can be changed in the wizard itself:However, since you need to color each bar differently, you will need to use a complex callback. We haven't done ... brett giving stacked bar chart a dollar signClosed   wpDataTables   Updated December 4, 2020 at 8:48am   2 Most recent comment from Aleksandar Vuković:Hello again BrettPrefixes and suffixes are not carried over from wpDataTables into charts, the chart engines don't allow it, so you will need to use callbacks.Please take a look at this page in ... Jeno Sigue plugin supportClosed   wpDataTables   Updated December 4, 2020 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello JenoHow are you adding the link?If you're using URL Link columns, you need to enter the full URL, so https:// or http:// included.I suppose you added just "darwel.com", so it's append ... Dustin Dart charts and labelsClosed   wpDataTables   Updated December 4, 2020 at 8:41am   4 Most recent comment from Aleksandar Vuković:Hello DustinWell, with custom coding almost anything is possible, but the price for it varies depending on the complexity of the request.Unfortunately our developers are very busy at the moment, worki ... Firespring Can I reimport table data?Closed   wpDataTables   Updated December 3, 2020 at 8:40pm   2 Most recent comment from Aleksandar Vuković:Hello FirespringThank you for your purchase.Did you create a table linked to a CSV file or by Importing a CSV file?If you created a table linked to the file, you could overwrite the file located in . ... Francisco Hernandez DataTables warning: table id=table_7 - Ajax error. For more information about this error, please see http://datatables.net/tn/7Closed   wpDataTables   Updated December 3, 2020 at 2:50pm   4 Most recent comment from Aleksandar Vuković:Thanks FranciscnoI was able to view the page, but it looks like its content is protected:This is all I see. Can you provide me a temporary wp-admin user (admin), so I can check the page? Please note ... Heather Wicksted Formatting of two images on same pageClosed   wpDataTables   Updated December 3, 2020 at 1:56pm   7 Most recent comment from Aleksandar Vuković:You're welcome, HeatherGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Josh Katz Data table sum and average not workingClosed   wpDataTables   Updated December 3, 2020 at 1:08pm   2 Most recent comment from Aleksandar Vuković:Hello JoshThank you for your purchase.I assume the first table is created from an SQL query? If that's true, and the table will not grow over 2.000 rows, you can simply disable server-side proces ... fabrizio Login TMS -Closed   wpDataTables   Updated December 3, 2020 at 11:51am   2 Most recent comment from Aleksandar Vuković:Hello FabrizioThank you for your purchase.I don't know why you can't log in with the credentials that were sent to you, but please use this:https://store.tms-plugins.com/email: info@fondop ...