We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Atta Ur Rahman Creating Editable Tables in WordPress where users can edit only their own dataClosed   wpDataTables   Updated December 2, 2020 at 3:08pm   2 Most recent comment from Aleksandar Vuković:Hello AttaThank you for your purchase.Unfortunately, this cannot be achieved. The "Users see and edit only own data" feature can only show the data to the currently logged in user. If you disable this ... SCHOLL Florence The tracked link has expired.Closed   wpDataTables   Updated December 2, 2020 at 1:05pm   4 Most recent comment from Aleksandar Vuković:You're welcome, FlorenceIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andrew Kenth Column ChartsClosed   wpDataTables   Updated December 1, 2020 at 1:24pm   3 Most recent comment from Aleksandar Vuković:Hello AndrewI'm glad to hear you were able to find the answer to this.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Fabien Coutant Number format higher than 1000Closed   wpDataTables   Updated December 1, 2020 at 12:50pm   4 Most recent comment from Aleksandar Vuković:Hi again FabienUnfortunately, you can't skip thousand separators on float columns. This would require adding a new number format, and it can't be easily done, since it is used in a lot of ot ... Mustafa SQL Table is emptyClosed   wpDataTables   Updated December 1, 2020 at 9:40am   13 Most recent comment from Mustafa:Thank you Aleksandar. We're sorry too. But may be later we'll try again. Have a nice day. Abri Rieken Filter and Editing Table IssuesClosed   wpDataTables   Updated December 1, 2020 at 8:25am   12 Most recent comment from Aleksandar Vuković:Hi again AbriYou probably changed the column headers. These are your queries (which don't work anymore) for table 5: SELECT wpoj_webxent.`webxent_yr`, wpoj_webxent.`webxent_code`, ... Katie Lord Create a data table linked to an existing data sourceClosed   wpDataTables   Updated November 30, 2020 at 9:00pm   2 Most recent comment from Aleksandar Vuković:Hello KatieThank you for your purchase.Can you please share that data source with me, so I can check it out?If it contains sensitive data, please make sure to enable the private response, so no one el ... Maanus Avik Cant update your plugin....Closed   wpDataTables   Updated November 30, 2020 at 12:00pm   2 Most recent comment from Aleksandar Vuković:Hello MaanusThank you for your purchase.Issues like this tend to happen if you leave an accidental space in the purchase code, so it's saved with that space in the database.Can you check wp_optio ... Saulat Zuberi Formula column with front-end editing tableClosed   wpDataTables   Updated November 30, 2020 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello SaulatThank you for your purchase.1. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.There are no conditional editi ... Tim Rodman Calculating a Total for a ColumnClosed   wpDataTables   Updated November 27, 2020 at 12:34pm   4 Most recent comment from Aleksandar Vuković:You're welcome, TimGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Hadee Hide Purchase CodeClosed   wpDataTables   Updated November 27, 2020 at 12:34pm   2 Most recent comment from Aleksandar Vuković:Hello HadeeThank you for your purchase.Unfortunately, it can't be achieved with the plugin's built-in settings, but we have built a small plugin (you can find it attached in my response) as ... Daniel Schindlower Can I have some tables with WP database and others with an external DB?Closed   wpDataTables   Updated November 27, 2020 at 12:11pm   2 Most recent comment from Aleksandar Vuković:Hello DanielYes, of course, you would only need to connect a separate DB connection in wpDataTables settings/Separate DB Connection.Then, when you're creating a new table, you'd need to sel ... Huseyin System FontsClosed   wpDataTables   Updated November 27, 2020 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello HuseyinI am sorry to disappoint you, but unfortunately something like this cannot be done though plugin's settings.If you need different font or Google fonts, you have to use wp_enqueue_ ... Andrew Kenth Charts.js Bubble Chart UsageClosed   wpDataTables   Updated November 26, 2020 at 8:35pm   2 Most recent comment from Aleksandar Vuković:Hello Andrew The fourth column you need for wpDataTables is the string column (doesn't have to be a string) that will be used for the bubble's label. So, you have X, Y and radius (integer c ... Kevin Looyschelder Table no longer filtering with URL Query stringClosed   wpDataTables   Updated November 26, 2020 at 12:46pm   6 Most recent comment from Aleksandar Vuković:You're welcome, KevinGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.