We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Justin Gesso Filter by Not BlankClosed   wpDataTables   Updated March 29, 2021 at 8:08am   2 Most recent comment from Aleksandar Vuković:Hello JustinUnfortunately, there's no function in the plugin that would allow you to exclude empty values from the table. At the moment, there are two approaches:1. If you create an SQL Query b ... Ron Ptaszek WP username shown in footerClosed   wpDataTables   Updated March 29, 2021 at 8:00am   2 Most recent comment from Aleksandar Vuković:Hello RonThank you for your purchase, and sorry for the inconvenience.This is actually a bug with Chrome and other browsers that store usernames and passwords. Our developers are going to work on this ... Alex Brown Shortcode Sorting?Closed   wpDataTables   Updated March 29, 2021 at 7:57am   10 Most recent comment from Aleksandar Vuković:You're welcome, PeterForeign keys also work with all table types except for Simple tables.They work best if you have an integer column with predefined values (1, 2, 3, 4...). Then, when you conn ... Chad Barretta Table conditional format lowest valueClosed   wpDataTables   Updated March 26, 2021 at 10:27am   4 Most recent comment from Aleksandar Vuković:Me too, Chad, it would be a cool feature.Thanks for submitting the suggestion! Ivan Filter by userClosed   wpDataTables   Updated March 26, 2021 at 8:23am   4 Most recent comment from Aleksandar Vuković:Hello IvanThank you for your purchase.If you're pulling a table from your database, and you want to limit the user to only see his data, you need to have a User ID column in that database table. ... Liz Lemons help getting startedClosed   wpDataTables   Updated March 26, 2021 at 7:49am   6 Most recent comment from Aleksandar Vuković:Hello again Liz.Since you're new to WordPress and all, my advice would be to take a look at this thread:https://www.wpbeginner.com/how-to-install-wordpress/WP Beginner is an excellent site for be ... Wasike Paul unable to Create a data table by importing data from a data sourceClosed   wpDataTables   Updated March 25, 2021 at 1:30pm   8 Most recent comment from [deleted]:You are most welcome.If you create a simple Excel file you shouldn't face any issues when uploading it but we will await your response to make sure everything is in order  Palle Stenver Fixed user tableClosed   wpDataTables   Updated March 25, 2021 at 10:25am   8 Most recent comment from [deleted]:Hi PalleYes, please do leave your suggestion following this link so it would go straight to our developers for consideration.If there is anything else I can do please do let me know, I would be happy ... Ivan Premium pluginClosed   wpDataTables   Updated March 25, 2021 at 9:30am   2 Most recent comment from [deleted]:Hi IvanThank you for reaching out to us.We are glad to see you managed to find a solution If there is anything we can assist you with please don't hesitate to contact us, we are always happy to ... Brian Cox Creating a league style tableClosed   wpDataTables   Updated March 24, 2021 at 1:16pm   2 Most recent comment from [deleted]:They do develop such solutions, so can you please send your inquiry to them? Hi BrianThank you for reaching out to us.1. If you are using a formula column to calculate the sum please note there are ... Si Wilkinson ChartsClosed   wpDataTables   Updated March 24, 2021 at 12:28pm   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, SiYou're still in the 15-day money-back guarantee period, so you can log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when ... fangquans Fang sorting results not consistentClosed   wpDataTables   Updated March 24, 2021 at 11:15am   4 Most recent comment from Aleksandar Vuković:Hello again.NULL values are not valid entries for numerical columns, so the plugin can have issues with sorting of these values. Numerical columns need to have a number in them by default.You can try ... Job Barallas Table linked to an Interactive MapClosed   wpDataTables   Updated March 23, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hi JobThank you for reaching out to us.Unfortunately this is not possible with the plugin's builtin features. As a workaround we can suggest using filters and our paid Powerful Filters addon th ... Sebastian Gendry Displaying row numbers (SOLVED)Closed   wpDataTables   Updated March 23, 2021 at 2:13pm   2 Most recent comment from [deleted]:Hi Sebastian Thank you very much for sharing this, I am sure many of our clients will find it useful Have a wonderful day! chrisburr Making Specific Columns front end editableClosed   wpDataTables   Updated March 23, 2021 at 11:19am   2 Most recent comment from [deleted]:Hi chrisburrThank you for reaching out to us.To disable editing in a specific column you can simply navigate to the column's settings and set the Editing input type to NoneI hope this helps, do l ...