We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sebastian Gendry Videos not displaying on ipadClosed   wpDataTables   Updated April 19, 2021 at 1:12pm   12 Most recent comment from [deleted]:Hi SebastianUnfortunately it is the same bug. Our developers need to investigate this in more detail but they informed me that they will do their best to include a fix in the next update. Nicholas Tan Plugin recommendation to click on table row and add to cartClosed   wpDataTables   Updated April 19, 2021 at 9:24am   10 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day! Admin Democratest Error in logsClosed   wpDataTables   Updated April 19, 2021 at 8:52am   4 Most recent comment from Aleksandar Vuković:Hello thereThe PHP SQL Parser we use has issues when you're using JOIN, UNION, CONCAT and sub-queries, so I guess that's causing the issue on your website.You would need to rewrite your que ... Terry Rauch Customize Text in ColumnClosed   wpDataTables   Updated April 16, 2021 at 1:42pm   4 Most recent comment from [deleted]:You are most welcomeYou can achieve this using conditional formatting. For integer or float columns you can add a rule like this in the column settings/Conditional formattingand it will replace that ... Roman One or more columns doesn't have a header. Please enter headers for all columns in order to proceed.Closed   wpDataTables   Updated April 16, 2021 at 12:49pm   6 Most recent comment from Aleksandar Vuković:Hi again RomanIt's strange that you see this error on MySQL tables - they need to have origin headers by default, so you can simply remove "AS "" from the query - lose the alias, and load it with ... Robert Belanger Auto updates not availableClosed   wpDataTables   Updated April 16, 2021 at 11:47am   4 Most recent comment from Aleksandar Vuković:That is strange, Robert.Have you tried deactivating the plugin temporarily?I have witnessed a few websites where an update was offered only when the plugin was disabled (not just wpDataTables, but o ... Ijeoma Security issue - Sql injection vulneraabilityClosed   wpDataTables   Updated April 16, 2021 at 11:29am   6 Most recent comment from Aleksandar Vuković:Hello again IjeomaWe're not sure where they're fetching the vulnerability data from, but in the last version of the plugin, all vulnerabilities were fixed.Can you send us a bit more data tha ... Greg Lowe Table info block errorClosed   wpDataTables   Updated April 16, 2021 at 10:09am   9 Most recent comment from [deleted]:Hi GregThank you for sharing this with us.I will forward it to our developers to see if there is anything else that can be done. Michael Pilon menus submenu indicatorClosed   wpDataTables   Updated April 16, 2021 at 9:18am   4 Most recent comment from Aleksandar Vuković:No worries, Mike.I replied to the other ticket a few hours ago, so make sure to check it out. Alejandro Flamerich About Search Field FilterClosed   wpDataTables   Updated April 16, 2021 at 9:05am   10 Most recent comment from Aleksandar Vuković:Hello again AlejandroOnly one underlying table can be edited anyway if you pass the correct selector, so you wouldn't be able to edit all data in this table, even if the search worked correctly. ... Terry Rauch multicolor barsClosed   wpDataTables   Updated April 16, 2021 at 8:17am   2 Most recent comment from Aleksandar Vuković:Hello TerryThis is the way the chart engines work. Like you said - you would need to pivot the table, so you have 2 rows and 8 columns, but I can understand how difficult that can be for live data.At ... Michael Pilon creating URL links in tablesClosed   wpDataTables   Updated April 16, 2021 at 6:31am   2 Most recent comment from Aleksandar Vuković:Hello MichaelCan you please send me the Excel file you're trying to use? If the URL is valid (contains either http:// or https://), this formatting should work.An alternative would be to use HTM ... Abiel helpClosed   wpDataTables   Updated April 15, 2021 at 9:21am   2 Most recent comment from [deleted]:Hi AbielThank you for reaching out to us.If I understood you correctly, you'd only want to filter the table per these values, so when column A is filtered, column B will only show results relate ... Norm Sash Add totals row to calculated columnClosed   wpDataTables   Updated April 15, 2021 at 9:09am   2 Most recent comment from [deleted]:Hi NormThank you for reaching out to us. If you are using a formula column please note there are some limitations In tables with server-side processing formula columns cannot be used for grouping, ... Marcos Szeinuk no success linking to google sheetsClosed   wpDataTables   Updated April 14, 2021 at 6:46am   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!