We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ariel Due I recently purchased the Powerful Filters plugins and have enabled Cascade Filtering, but it doesn't seem to be working properly.Closed   wpDataTables   Updated March 8, 2021 at 3:00pm   2 Most recent comment from [deleted]:Hi Ariel Thank you for reaching out to us. Cascade filtering enables narrowing down the number of options available in each next filter by selecting from a previous one. You can set the filtering opti ... Olav Ask Dybdahl Excel file wrong numberClosed   wpDataTables   Updated March 8, 2021 at 10:30am   3 Most recent comment from Aleksandar Vuković:Hello OlavThank you for your purchase, and for letting us know that the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladl ... Donny Lairson New entry by userClosed   wpDataTables   Updated March 8, 2021 at 9:07am   4 Most recent comment from Aleksandar Vuković:Hello Donny%CURRENT_USER_ID% placeholder can only be used from within wpDataTables, and the plugin doesn't support the query that looks like this: INSERT INTO wp_1_users_stats.`rrg_id` SELECT � ... Michael Overriding settings with Highcharts Theme objectClosed   wpDataTables   Updated March 8, 2021 at 8:06am   4 Most recent comment from [deleted]:Hi MichaelAny suggestion is much appreciated, so please take the time to submit it following this link so it would go directly to our developersHave a wonderful day Ijeoma Search Text boxClosed   wpDataTables   Updated March 8, 2021 at 8:01am   6 Most recent comment from [deleted]:You are most welcome  If there is anything else we can assist you with please don't hesitate to open a new ticket, we are always happy to help. Have a wonderful day! Nicholas Pennisi Error uploading google sheet published web documentClosed   wpDataTables   Updated March 5, 2021 at 11:19am   10 Most recent comment from Aleksandar Vuković:Hi again NicholasWe don't have any integration with popup plugins. The ones that our customers used in the past caused issues with wpDataTables. For instance, they did work, but when you hover ov ... Donny Lairson Data to display breakageClosed   wpDataTables   Updated March 5, 2021 at 10:43am   6 Most recent comment from Isidora Markovic:Hi Donny, Sorry to hear your frustration.  If you can spare a couple of minutes of your time, I'd like to explain. Please note that wpDataTables is not a database management tool as PHPMyAdmin, ... Michael Bulk adding data rowsClosed   wpDataTables   Updated March 5, 2021 at 10:06am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThis is not possible from within the plugin.If the table is a database table (manual, SQL query based or imported table), you can save the file you want to upload the table with as CSV, ... yjy addOnDrawCallbackClosed   wpDataTables   Updated March 5, 2021 at 9:24am   7 Most recent comment from Aleksandar Vuković:Thanks for the response, AlejandroCan you provide us with log-in details for easyberry-iot.com? I forwarded the ticket to one of our developers, so he can take a look, but I believe he'll nee ... Scott Bowie PHP Fatal error: Uncaught Error: Call to a member function format()...Closed   wpDataTables   Updated March 5, 2021 at 8:51am   4 Most recent comment from Aleksandar Vuković:Thanks for letting me know, Scott!It's definitely that, and it will be forwarded to our development team for review. I don't know if they'll be able to fix it (skipping the first dash), ... Gary Mattox wpDataTables as a Stocks Watchlist?Closed   wpDataTables   Updated March 4, 2021 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hello GaryFor users to enter their data, and have that data linked to their User ID, you would need to enable "users see and edit only own data", so their ID is automatically added to an integer colum ... Lori Gregor Chart Vertical Axis labelClosed   wpDataTables   Updated March 4, 2021 at 10:00am   6 Most recent comment from Aleksandar Vuković:Hi again LoriOur developers will work on this in the future, so I hope it will be resolved soon. Rebecca Burrell custom css for grouped table rowsClosed   wpDataTables   Updated March 3, 2021 at 3:45pm   4 Most recent comment from Isidora Markovic:Hi Rebecca,Blaženka is out of the office today and I will answer you.I am glad that Blaženka's solution helps you out.If you have any other issues or questions please open a new ticket, and we ... Tim Gerber checkbox questionClosed   wpDataTables   Updated March 3, 2021 at 11:59am   4 Most recent comment from Aleksandar Vuković:Me too, Tim!Our developers will definitely work on that, but they've got a lot of important fixes and features to work on now, so I can't say when it will be implemented. Donny Lairson Data to display breakageClosed   wpDataTables   Updated March 3, 2021 at 11:58am   7 Most recent comment from Isidora Markovic:Hi Donny,Blaženka is out of the office today and I will help you out.You can take a look at our documentation about Actions and Filters which are defined in wpDataTables plugin for customization ...