We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mark Price DateTime renderingClosed   wpDataTables   Updated March 11, 2021 at 8:28am   4 Most recent comment from [deleted]:Hi MarkwpDT currently has only two time formats - 12-hour and 24-hour format; no seconds. It would have to be added by code so if you would like to see this implemented in one of our future releases ... Isabel Undefined index: wdtNonceClosed   wpDataTables   Updated March 11, 2021 at 2:55pm   5 Most recent comment from Aleksandar Vuković:Hi again Isabel.When our developer tested it, it's working fine.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin y ... howard Edit SelectboxClosed   wpDataTables   Updated March 11, 2021 at 8:09am   12 Most recent comment from Aleksandar Vuković:I agree with you, Howard, and I've forwarded your suggestion to our development team for review.I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up o ... Mark Walton WP_ Datatables not reading csv datesClosed   wpDataTables   Updated March 11, 2021 at 7:55am   16 Most recent comment from [deleted]:You are most welcome, I'm glad to hear the issue is resolvedIf there is anything else we can assist you with please don't hesitate to open a new ticket we are always happy to help.Have a won ... felipe fernandez Defaul value on fieldsClosed   wpDataTables   Updated March 10, 2021 at 10:31am   2 Most recent comment from [deleted]:Hi FelipeThank you for reaching out to us. This an be achieved with placeholders. You can create a string type column and add %CURRENT_DATETIME% as a predefined value, then go to that column setting ... Sebastian Gendry Challenge with shortcodesClosed   wpDataTables   Updated March 10, 2021 at 9:39am   4 Most recent comment from Aleksandar Vuković:You're welcome, SebastianSorry I couldn't be of more assistance here. Sebastian Gendry Server-side processingClosed   wpDataTables   Updated March 10, 2021 at 9:35am   4 Most recent comment from Aleksandar Vuković:Thanks, Sebastian Sebastian Gendry Questions about chartsClosed   wpDataTables   Updated March 9, 2021 at 10:13pm   4 Most recent comment from Aleksandar Vuković:You're welcome Sebastian.Glad I could be of service. Fernando Ramirez Search BlockClosed   wpDataTables   Updated March 9, 2021 at 5:23pm   4 Most recent comment from Aleksandar Vuković:I doubt that, FernandoAt the moment, our developers are too busy working on some priority tasks, existing bugs, and new features. They don't have time for custom work, unfortunately.A feature t ... Matt Abbott How to create front end search function for databaseClosed   wpDataTables   Updated March 9, 2021 at 5:09pm   4 Most recent comment from Aleksandar Vuković:Hello MohammedI'm sorry to disappoint you, but this can't be done - one search can only search through the table it belongs to. wpDataTables doesn't have multiple sheets per table, so t ... Matt Sartori chart shortcode not workingClosed   wpDataTables   Updated March 11, 2021 at 8:05am   10 Most recent comment from [deleted]:Hi Matt Have you managed to resolve the issue? I spoke to our developers about this and they suggested updating to the new version and clearing your server and browse cache. Do let us know if there is ... Maxim All rows expanded on mobileClosed   wpDataTables   Updated March 9, 2021 at 12:31pm   6 Most recent comment from [deleted]:You will receive your refund in 5 - 7 business days, do let us know if there is anything else we can assist you with.Have a wonderful day! Matt Ling Ling ignoring empty valuesClosed   wpDataTables   Updated March 9, 2021 at 11:41am   2 Most recent comment from [deleted]:Hi MattThank you for reaching out to us.By default, integer and float columns need to have numerical data in them, meaning NULL is not a valid cell value, so it will be replaced by a 0.I can try and ... Scott Bowie Any way to hook report generation?Closed   wpDataTables   Updated March 9, 2021 at 5:39pm   3 Most recent comment from Aleksandar Vuković:Hi again Scott.At the moment, it's not possible. We're working on a functionality so manual tables can be updated, replaced or overwritten with new CSV, Excel or Google Spreadsheet files, bu ... John J Hannon Column settings not savedClosed   wpDataTables   Updated March 9, 2021 at 7:57am   5 Most recent comment from Aleksandar Vuković:Thank you for reporting this, John The issue has been reported and forwarded to our development team, so they can take a look at it, and make sure it doesn't happen in the future.Until then, jus ...