We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michelle Kretzschmar data is missing or shortenClosed   wpDataTables   Updated April 14, 2021 at 6:37am   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day! Uriahs Speed of built in foreign tables feature vs MySQL join queriesClosed   wpDataTables   Updated April 14, 2021 at 6:37am   4 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day! Martin Ansell Conditional formattingClosed   wpDataTables   Updated April 14, 2021 at 6:27am   2 Most recent comment from [deleted]:Hi MartinThank you for reaching out to us.You can do this only if you add a custom CSS class to all numerical columns, and then define the color with custom CSS. Then, using conditional formatting y ... Anna Goncalves AligningClosed   wpDataTables   Updated April 13, 2021 at 10:58am   2 Most recent comment from [deleted]:Hi Anna Thank you for reaching out to us. There's no way to set this up with table or column settings, so you would need to add a custom CSS class to the column you wish to change the alignment f ... Daniel Weiss premium not workingClosed   wpDataTables   Updated April 12, 2021 at 5:21pm   4 Most recent comment from [deleted]:Please log into our store following this link, download the full version from there, since you already purchased the plugin you will be able to download the file for free. To make sure the table is ... Igor Kardashevskiy Very LONG TABLE LOADClosed   wpDataTables   Updated April 12, 2021 at 1:36pm   2 Most recent comment from [deleted]:Hi IgorThank you for reaching out to us.I can see that this is a duplicate ticket and my colleague has already replied there so I will be closing this one.Please don't hesitate to open a new tick ... MENHADI HASAN some button not working after implementing chartClosed   wpDataTables   Updated April 12, 2021 at 12:18pm   9 Most recent comment from [deleted]:Hi MenhadiThe table is not shown beause there is no echo found in front of do_shortcode where you are using the wpdtatables shortcode Rudolf Hinterding ProKromfohrländer e.V. Error-msgClosed   wpDataTables   Updated April 12, 2021 at 8:17am   8 Most recent comment from [deleted]:You are most welcomeDo let us know if there is anything else we can assist you with.Have a wonderful day!  Edward Keeley Problems UpdatingClosed   wpDataTables   Updated April 9, 2021 at 1:57pm   4 Most recent comment from Aleksandar Vuković:You're welcome, EdwardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jerry Keusch Charts with end user dataClosed   wpDataTables   Updated April 9, 2021 at 12:58pm   3 Most recent comment from [deleted]:Hi JarryThank you very much for your interest in our plugin.The chart engines we use accept only one string-type column (strings, URL, email, etc), so all other columns need to be integers or floats. ... MENHADI HASAN 400 Bad Request on table post linkClosed   wpDataTables   Updated April 9, 2021 at 11:39am   26 Most recent comment from Aleksandar Vuković:Thanks for that.In "meta_value" column, these are saved as serialized values, like this for example:[{"id":"363c7908","elType":"section","settings":[],"elements":[{"id":"29332111","elType":"column","s ... Luke Stiller StylingClosed   wpDataTables   Updated April 8, 2021 at 10:38am   2 Most recent comment from [deleted]:Hi LukeThank you for reaching out to us.If you want to set the background color of the cells in a Simple table to transparent here is the CSS you need to use: table.wpDataTable td.wpdt-cell { border: ... Michele Lucchetti Drop Down List is not WorkingClosed   wpDataTables   Updated April 8, 2021 at 10:17am   4 Most recent comment from Aleksandar Vuković:You're welcome, MicheleGlad I could be of assistance here.The functions of the plugin remain the same, you're just not using our bootstrap, since it's already loaded by another plugin o ... Nicholas Tables from Lite VersionClosed   wpDataTables   Updated April 8, 2021 at 8:44am   4 Most recent comment from [deleted]:Hi NickI'm glad to hear you managed to resolve the issue.We will have a look at the new ticket and continue the thread there. Gary Mattox Limiting number of ROWs loaded in tableClosed   wpDataTables   Updated April 8, 2021 at 7:25am   2 Most recent comment from [deleted]:Hi GaryThank you for reaching out to us. If the table is created as a link to an existing data source, this can't be done, because the plugin reads the source file, and displays it whole on fron ...