We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

chris turner Grouping of rows / Accordian featureClosed   wpDataTables   Updated April 7, 2021 at 7:51pm   2 Most recent comment from Aleksandar Vuković:Hello Chris.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.To make it look similar to this, the only way would be to have ... Alberto Aguilera Logarithmic chartsClosed   wpDataTables   Updated April 7, 2021 at 3:16pm   2 Most recent comment from [deleted]:Hi AlbertoThank you for reaching out to us.Unfortunately this is not possible with the builtin features of the plugin, but if you need some custom solution you can check in our documentation about  ... Johan Add a new row in custom order, not just in the end of a tableClosed   wpDataTables   Updated April 7, 2021 at 3:15pm   2 Most recent comment from [deleted]:Hi JohanThank you for reaching out to us.This is only possible with simple tables in the back-end. You can right click on the row and choose an option to add a row below or above the selected row, bu ... Michael Dykstra Can't download the pluginClosed   wpDataTables   Updated April 7, 2021 at 12:18pm   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase, and sorry for the inconvenience. We're having issues with the download link, but our developers are working on it for our next update.You can log in to o ... Markus Goetz Button width after german translationClosed   wpDataTables   Updated April 6, 2021 at 1:48pm   4 Most recent comment from Aleksandar Vuković:Thanks Markus!Here you go: a.dt-button {width: auto !important;}.wpdt-c.wdt-skin-aqua .wpDataTablesWrapper .DTTT_button.DTTT_button_export {width: 118px !important;}Please try this, and let me know if ... Melina New Entry Pop Up LinkClosed   wpDataTables   Updated April 6, 2021 at 10:56am   4 Most recent comment from [deleted]:You are most welcome, I wish I could be more helpful.Do let us know if there is anything else we can do to assist.Have a wonderful day! Greg Lowe Simple select drop-downClosed   wpDataTables   Updated April 6, 2021 at 10:31am   4 Most recent comment from [deleted]:You are most welcome Feel free to open a new ticket we will be more than happy to help!Have a wonderful day!  Martin Gasiorek Text lenght in columnsClosed   wpDataTables   Updated April 6, 2021 at 10:05am   2 Most recent comment from [deleted]:Hi MartinThank you for reaching out to us.  How are you creating the table? If it is a table created by importing data from an existing data source you can try creating a new column, but make it mult ... ECA BugClosed   wpDataTables   Updated April 6, 2021 at 10:03am   4 Most recent comment from [deleted]:Hi EddieYou are most welcome, I'm glad to hear it helpsOur developers are still testing this but they will most certainly include it in one of our future releases as soon as they make sure it ca ... alvaro data live search in dropdown-menuClosed   wpDataTables   Updated April 6, 2021 at 8:09am   4 Most recent comment from Aleksandar Vuković:Thanks, Alvaro.Let me know if you find a workaround, I'm sure it will be useful for others as well. Hifi URL columnClosed   wpDataTables   Updated April 5, 2021 at 8:41am   6 Most recent comment from Aleksandar Vuković:Hi again HifiThanks for going through the testing. I'm glad to hear you were able to resolve this.As for the report builder - please let me know if it works in the end, and if not, please provide ... regis error in pasting in excel like tableClosed   wpDataTables   Updated April 5, 2021 at 8:05am   28 Most recent comment from Aleksandar Vuković:Hi again RegisYou can subscribe to our Newsletter, where we add all info about what's been fixed, and what's been added to the plugin. Hervé Roche FilteringClosed   wpDataTables   Updated April 5, 2021 at 7:34am   2 Most recent comment from Aleksandar Vuković:Hello HervéThank you for your purchase.I can see that both filters work for entries that don't contain parenthesis. That's a bug on our end, when it comes to tables linked to an existing s ... Alejandro Flamerich fill out a dropdown field with jqueryClosed   wpDataTables   Updated April 4, 2021 at 7:55pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AlejandroIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Eli Add new row to an existing table generated from sql queryClosed   wpDataTables   Updated April 2, 2021 at 12:10pm   2 Most recent comment from [deleted]:Hi EliThank you for reaching out to us.You can enable editing for manual, imported and SQL query based tables. As for SQL Query based tables, if the query is pulling data from multiple database tables ...