We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

kim global settings for MANY tablesClosed   wpDataTables   Updated April 26, 2021 at 9:24am   2 Most recent comment from Aleksandar Vuković:Hello KimThank you for your purchase.Unfortunately, wpDataTables doesn't yet have any templates you can use for multiple tables, nor can you predefine a column based on the header, in any way.Ima ... Amir Zubovic Using variables in calling the pluginClosed   wpDataTables   Updated April 23, 2021 at 11:39am   4 Most recent comment from [deleted]:Poštovanje Nažalost takav kod ne može biti izvršen jer su varijable napisane između script tagova, a var iz shortcode-a se izvršava na serveru, ne na frontu gdje je javascripta. Ako Vam treba ... John Howell Style a PDFClosed   wpDataTables   Updated April 23, 2021 at 10:50am   2 Most recent comment from [deleted]:Hi JohnThank you for reaching out to us.The functionalities of table export tools are based on a 3rd party HTML5 library. There are some limitations in this library unfortunately. Generated PDF, XLS, ... Rik Engelen Meer dan 100 resultaten per pagina + maar niet allesClosed   wpDataTables   Updated April 23, 2021 at 8:42am   6 Most recent comment from Aleksandar Vuković:Unfortunately, it will be, Rik, since this is a custom solution.The code will be replaced with the default code when the plugin updates, so you will need to do it after each update. Uriahs Log Error when exporting report using report builderClosed   wpDataTables   Updated April 23, 2021 at 8:21am   3 Most recent comment from Aleksandar Vuković:Also, please tell me which report we should be looking at. DFSKarma Table has no rowsClosed   wpDataTables   Updated April 22, 2021 at 2:10pm   4 Most recent comment from [deleted]:Hi DFSKarmaCould you please provide us with that source file so we can try and recreate the issue locally? Also could you please tell us how did you create the table, using which option? César Cabrera Error al crear una tablaClosed   wpDataTables   Updated April 22, 2021 at 10:59am   4 Most recent comment from Aleksandar Vuković:Hello CésarThank you for the credentials.When I logged in, I couldn't see anything in table #14. I also checked the database, and there's no table #14 in there:This is "wp_wpdatatables" d ... jtillz RefundClosed   wpDataTables   Updated April 22, 2021 at 8:37am   2 Most recent comment from [deleted]:Hi jtillz We are sorry to hear that. If there is anything else we can do for you do let us know.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when y ... jtillz Paid Support Waiting 3 DaysClosed   wpDataTables   Updated April 21, 2021 at 12:00pm   2 Most recent comment from Aleksandar Vuković:Hello again.Since this topic was already covered in a private ticket, I'll just post my response here:I'm sorry for the delay, but we receive an increased amount of tickets, so our response ... jtillz Column PositionClosed   wpDataTables   Updated April 21, 2021 at 11:56am   2 Most recent comment from [deleted]:Hi jtillzOnce again we apologize for the late response we have been experiencing an unusually large amount of tickets, and we are doing our best to help everyone as soon as possible. Since this is a ... Chris Johnson Unable to save field inputClosed   wpDataTables   Updated April 21, 2021 at 11:24am   4 Most recent comment from [deleted]:Hi ChrisThank you for your patience.The title is causing this issue. Length is a reserved word in the handsontable library we use.Please create a new column and call it Leangth1, then in the column s ... Marco Empty dates in datachartClosed   wpDataTables   Updated April 20, 2021 at 1:55pm   10 Most recent comment from [deleted]:Hi MarcoThank you.Could you please send us database dump of ST_dates and ST_session_graph tables, so we can test it locally? Heather Wicksted database connectionClosed   wpDataTables   Updated April 20, 2021 at 8:33am   13 Most recent comment from [deleted]:Thank you so much we are really happy to hear thatPlease don't hesitate to reach out to us if there is anything else we can help with.Have a wonderful day! Frank Remove ConnectionClosed   wpDataTables   Updated April 20, 2021 at 8:30am   2 Most recent comment from [deleted]:Hi FrankThank you for reaching out to us.You can delete unused connections from the main wpDataTables settings/ Separate DB connection and on the bottom of the screen you will see a Delete button.If t ... Brandon Walters Google SheetsClosed   wpDataTables   Updated April 20, 2021 at 8:05am   4 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day!