We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tassilo maximum number of wordsClosed   wpDataTables   Updated March 22, 2021 at 10:55am   2 Most recent comment from [deleted]:Hi TassiloThank you for reaching out to us.You can either create a new table and set the column type to Multi-line string, or change the column type of the existing table and then navigate to that tab ... Alex Ugurel css button classClosed   wpDataTables   Updated March 22, 2021 at 10:18am   7 Most recent comment from Aleksandar Vuković:You're welcome, AlexIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Soulaimane A review about the plugin wpDataTablesClosed   wpDataTables   Updated March 22, 2021 at 8:42am   2 Most recent comment from Aleksandar Vuković:Hello SoulaimaneThank you for your feedback.Looking at the other ticket you've created, we can see that our support manager is still working on the issue. The CSS provided to you is valid, and it ... Admin Democratest Filter doesn't workClosed   wpDataTables   Updated March 22, 2021 at 7:49am   4 Most recent comment from Aleksandar Vuković:Hello JhellineThere was a bug with parenthesis and special characters in previous versions of the plugin, but as far as I know, that has been fixed.You can test this on our sandbox site. The tests I ... Ijeoma Phone number displays as dateClosed   wpDataTables   Updated March 19, 2021 at 2:30pm   2 Most recent comment from [deleted]:Hi ljeoma Thank you for reaching out to us.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ... Ernie St Gelais Upgrading PHPClosed   wpDataTables   Updated March 19, 2021 at 2:14pm   19 Most recent comment from [deleted]:You are most welcome, I'm glad we could helpIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day! Tommy Boone Inline editingClosed   wpDataTables   Updated March 19, 2021 at 10:22am   11 Most recent comment from Aleksandar Vuković:You're welcome, Tommy!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dennis Allen Creating TablesClosed   wpDataTables   Updated March 19, 2021 at 10:20am   11 Most recent comment from Aleksandar Vuković:You're welcome, Dennis, glad I could be of assistance!May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of wpDataTables if you have an ... Simon Rep combine two different tables before publishingClosed   wpDataTables   Updated March 19, 2021 at 7:47am   2 Most recent comment from [deleted]:Hi SimonThank you for reaching out to us.For you to combine these tables into one, you would need to either create a third Excel file combining these tables and then importing it or import the Excel ... Peter Kemps Image selection > Form builder > PDFClosed   wpDataTables   Updated March 18, 2021 at 12:54pm   3 Most recent comment from [deleted]:Hi PeterThank you for reaching out to us.a./b. One column can be either single-select or multi-select. You can't have one product in one cell, and multiple products in the cell below for the same ... Adrian CHANGE DOMAINClosed   wpDataTables   Updated March 18, 2021 at 11:22am   2 Most recent comment from [deleted]:Hi AdrianThank you for reaching out to us. We recently added a possibility for you to manage your domains in our store. So, please access the store and you will see the Manage domains button, so you ... Terry Rauch Importing small numbersClosed   wpDataTables   Updated March 18, 2021 at 11:14am   2 Most recent comment from Aleksandar Vuković:Hello TerryCan you please share that CSV file with me, so I can have a look?The number of decimal places needs to be the same for all columns in the table, and in the CSV file, and the number format ... Terry Rauch Visualize RankingClosed   wpDataTables   Updated March 18, 2021 at 11:11am   2 Most recent comment from Aleksandar Vuković:Hello TerryThat seems pretty easy to achieve. You'd need two columns - one for the X axis (string), and one for the data (integer), and one row.Styling the chart to look like in your screenshot, ... Jan Studenovský Making whole row a linkClosed   wpDataTables   Updated March 18, 2021 at 10:51am   2 Most recent comment from [deleted]:Hi JanThank you for reaching out to us.Unfortunately it is not possible to have an entire row clickable. You can add links and buttons though. If you would like to see this implemented in one of our ... John J Hannon Column order lost on uploadClosed   wpDataTables   Updated March 18, 2021 at 10:37am   11 Most recent comment from [deleted]:Hi JohnOnly Administrator roles have access to wpDataTables in back-end, and only in back-end you can create new or edit existing tables. The plugin is not intended to work for "Editor" role, if that& ...