We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ismael how to center writing in the tableClosed   wpDataTables   Updated November 23, 2021 at 12:59pm   2 Most recent comment from [deleted]:Hi ismaelThank you for reaching out to us.There's no way to set this up with table or column settings, so you would need to add a custom CSS class to the column you wish to change the alignment f ... Dean Loh Creating product tableClosed   wpDataTables   Updated November 23, 2021 at 12:33pm   2 Most recent comment from [deleted]:Hi DeanThank you for reaching out to us. At the moment, we don't have a native WooCommerce integration, so pulling data from WooCommerce's database can only be achieved using MySQL query-ba ... Erika Laguna Pre filtered tableClosed   wpDataTables   Updated November 22, 2021 at 3:21pm   3 Most recent comment from Aleksandar Vuković:Hey ErikaSorry for the late response again.We're glad to hear that you were able to resolve the issue.If you have any further questions or issues, please feel free to open a new ticket, and we� ... Luis Add rowClosed   wpDataTables   Updated November 22, 2021 at 2:19pm   2 Most recent comment from Aleksandar Vuković:Hello LuisThank you for your purchase, and sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! T ... Bjarne Taarnager link in excelHi I just bought wpDataTables Basic but how do i make a link to a text in a cell. In my excel sheet I have different links on all cellsClosed   wpDataTables   Updated November 22, 2021 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello BjarneSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! If you want to create a hyperlin ... Andre Domingues Lack of supportClosed   wpDataTables   Updated November 19, 2021 at 9:49am   3 Most recent comment from Isidora Markovic:Hi Andre,Sorry for the late responses, we have some agents that have contracted Covid-19, so our team is cut in half.We are trying to response to all customers as soon as possible due this situations ... Lucas Hilty Auto-filling columns based on user ID of editorClosed   wpDataTables   Updated November 18, 2021 at 2:15pm   4 Most recent comment from Isidora Markovic:Hi Luca,You are welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Brian Responsive Tables not workingClosed   wpDataTables   Updated November 18, 2021 at 1:08pm   2 Most recent comment from Isidora Markovic:Hi Brian, Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Can you please tell me did you hide columns that you ... Arturo Iniguez Error! There was an error trying to insert a new row!Closed   wpDataTables   Updated November 17, 2021 at 9:42pm   9 Most recent comment from Arturo Iniguez:OK Aleksandar I'll do it right now.Thank you so much for everything. Miroslav Kulanga Upgrade Bootstrap versionClosed   wpDataTables   Updated November 17, 2021 at 4:06pm   2 Most recent comment from Isidora Markovic:Hi Miroslav,Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Yes of course, but that requires adoption in lot of files, because there was a l ... Shane Terpstra CSS WPDataTables IssueClosed   wpDataTables   Updated November 17, 2021 at 12:06pm   2 Most recent comment from Isidora Markovic:Hi Shane,Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Yes it looks like that is CSS conflict with theme or some other plugin.Can you try ... Luka Merging columnsClosed   wpDataTables   Updated November 17, 2021 at 9:08am   2 Most recent comment from Isidora Markovic:Hi Luka,Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Yes, but only with SQL based tables at the moment.If you have data in database you c ... ismael compatibility problem of the board with mobileClosed   wpDataTables   Updated November 16, 2021 at 10:51pm   2 Most recent comment from Aleksandar Vuković:Hello Ismael Please refer from opening multiple tickets related to the same issue. It will not speed anything up but instead will waste our time responding to all open tickets that you have. We have ... Giuliano Table does not connect to the google spreadshetClosed   wpDataTables   Updated November 16, 2021 at 10:31pm   3 Most recent comment from Aleksandar Vuković:Hey GiulianoWe're glad to hear that! Sorry for the late response by the way!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Nick pre-filteringClosed   wpDataTables   Updated November 16, 2021 at 10:29pm   2 Most recent comment from Aleksandar Vuković:Hello NickSorry for the late response.You can add %VAR1% placeholder as a predefined filtering value in column settings of column2.Then, you can modify the value of that placeholder through the shortc ...