As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Adam F Dynamic Page TemplateClosed   wpDataTables   Updated December 1, 2021 at 3:33pm   2 Most recent comment from Isidora Markovic:Hi Adam,Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.If I understand you right that would be maybe possible b ... Eventik How to create a chartClosed   wpDataTables   Updated December 1, 2021 at 12:03pm   5 Most recent comment from Isidora Markovic:Hi Eventik,Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.You can try to get data what you need with but choos ... Ed Kraft Auto Descending Sort OrderClosed   wpDataTables   Updated December 1, 2021 at 11:17am   2 Most recent comment from Isidora Markovic:Hi Ed,Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Your request require custom solution.1) You can use hook� ... Alexander User rolesClosed   wpDataTables   Updated November 30, 2021 at 11:35pm   2 Most recent comment from Aleksandar Vuković:Hello AlexanderI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.wpDataTables is accessible only to Administrators of the w ... Freddie Cheung sortingClosed   wpDataTables   Updated November 30, 2021 at 4:24pm   5 Most recent comment from [deleted]:Hi FreddieThis is a bit too complicated query to be handled simply by wpDataTableas so please prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “view1� ... Kinloch Including single cell contents in page or postClosed   wpDataTables   Updated November 30, 2021 at 4:19pm   2 Most recent comment from [deleted]:Hi KinlochThank you for reaching out to us. Unfortunately at the moment we do not have single cell shortcode. This feature is on our TO DO list and it will be implemented in one of the next versions.I ... Lesa Update db query returns invalid dataClosed   wpDataTables   Updated November 30, 2021 at 8:38am   4 Most recent comment from Aleksandar Vuković:Hey LesaThank you for your feedback. We're glad to hear the issue is no longer appearing on your website.Please keep an eye on it, though, and if it comes back, please open a new ticket, and we&# ... Greg Lowe Possible to add wildcard to %VAR1%Closed   wpDataTables   Updated November 29, 2021 at 9:02am   4 Most recent comment from Isidora Markovic:Hi Greg,You are welcome.  If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review fo ... Anders Næss how to upgrade from lite to premiumClosed   wpDataTables   Updated November 28, 2021 at 2:05pm   2 Most recent comment from [deleted]:Hi AndersThank you for reaching out to us.Unfortunately, you cannot just enter the purchase code and update Lite to the full version. The Lite version needs to be deactivated/deleted, and the full ver ... Gal Novak SQL Query for WordPress UsersClosed   wpDataTables   Updated November 28, 2021 at 10:28am   2 Most recent comment from [deleted]:Hi GalThank you for reaching out to us. At the moment, we don't have a native BuddyBoss integration, so pulling this data can only be achieved using MySQL query-based tables. If you're not ... Michael Rezl Too Many RequestsClosed   wpDataTables   Updated November 27, 2021 at 2:56pm   2 Most recent comment from [deleted]:Hi MichaelThank you for reaching out to us.How is the table created? Google Sheets API has a quota limit. It's limited to 500 requests per 100 seconds per project, and 100 requests per 100 secon ... Gary Richards Paragraph text/bullet points in tableClosed   wpDataTables   Updated November 25, 2021 at 5:07pm   2 Most recent comment from [deleted]:Hi Gary Thank you for reaching out to us. You can turn off the scrollable feature if you want to avoid the table to become too wide, and enable the Word wrap as well if needed.Please note that when t ... Graham Godfrey Modifying show entries pulldownClosed   wpDataTables   Updated November 25, 2021 at 3:35pm   4 Most recent comment from [deleted]:Hi GrahamThank you for letting us know, we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Jan Hoppe Winther Nielsen Customize export PDFClosed   wpDataTables   Updated November 25, 2021 at 11:56am   5 Most recent comment from [deleted]:Hi JanYes, of course, you can simply click on the table tools button on the backend as well to export the table, and then disable the table tools again when you are finished. Nicole Show name of day in date fieldClosed   wpDataTables   Updated November 25, 2021 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello NicoleWordPress' date and time formats do not apply to wpDataTables' calendar. The calendar that we use is coming from a 3rd party HTML5 library, and unfortunately, is not customizable ...