We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David ChartsClosed   wpDataTables   Updated October 25, 2021 at 2:55pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.Each chart engine has its own rules for how many columns and what column types can be added to create a chart. Please follow the instructions in the notice an ... michiiee Table reload wdt_column_filter getting lostClosed   wpDataTables   Updated October 25, 2021 at 7:20am   12 Most recent comment from Aleksandar Vuković:Hey MichaelThank you very much. I forwarded them to our lead developer, so hopefully, they're quite fine for the testimonial! Rob Knight WITH not implementedClosed   wpDataTables   Updated October 22, 2021 at 7:54pm   2 Most recent comment from [deleted]:Hi RobThank you for reaching out to us.If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems w ... John Hladek error creating tableClosed   wpDataTables   Updated October 22, 2021 at 7:23pm   3 Most recent comment from [deleted]:Hi JohnThank you for reaching out to us and for the updateDo let us know if there is anything we can do to assist, if you can - share with us as much information as possible that would help us unders ... David Kanika Best way to translate?Closed   wpDataTables   Updated October 22, 2021 at 5:23pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate since it's within WordPress and it has a simp ... Swish Column Width - Cutting Off on DesktopClosed   wpDataTables   Updated October 22, 2021 at 4:43pm   2 Most recent comment from [deleted]:Hi SwishUnfortunately this is not possible using the plugin's builtin features. If scrollable option is turned on the word wrap will not be available. Can you try with this? .wpDataTable th.wdth ... Marcie Lord Currency keeps showing with period/decimal points instead of commasClosed   wpDataTables   Updated October 22, 2021 at 4:33pm   2 Most recent comment from [deleted]:Hi MarcieThank you for reaching out to us. You can change the number format in wpDataTables main settings as displayed on the image below do let us know if you need any further assistance.  Rene Stäblein Font size in the tableClosed   wpDataTables   Updated October 22, 2021 at 2:46pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Stephen H Schmitt there was an error trying to insert a recordClosed   wpDataTables   Updated October 22, 2021 at 8:39am   6 Most recent comment from Aleksandar Vuković:Hello RonStephen had an incorrect column saved as the "ID column for editing" I suppose, but he never responded to the ticket, so I can't say for sure.Please open a new private ticket, where you ... Aric Tucker Display columns from two related tablesClosed   wpDataTables   Updated October 21, 2021 at 5:03pm   2 Most recent comment from [deleted]:Hi AricThank you for reaching out to us.If I understand correctly you would like the column B and C to be automatically populated when you select a value in column A?Unfortunately this is not possibl ... IW removing "values" in chartClosed   wpDataTables   Updated October 21, 2021 at 4:34pm   6 Most recent comment from [deleted]:Hi IWI am glad to hear you were able to find a solution but I will forward this to our developers anyway, they will make sure there are no bug in the code.If there is anything else we can assist you ... IW OneDrive-Wpdatatable linkClosed   wpDataTables   Updated October 21, 2021 at 4:27pm   2 Most recent comment from [deleted]:Hi IWThank you for reaching out to us.Unfortunately we do not have this integration so it is not yet possible to import Excel files directly from OneDrive.I'll kindly ask you to add it as a feat ... Rik Viergever css global colorsClosed   wpDataTables   Updated October 21, 2021 at 4:14pm   4 Most recent comment from [deleted]:Hi RikOf course I forwarded this to our developers but feel free to leave your suggestions on this link so it would go straight to themFeature suggestion - wpDataTables - Tables and Charts WordPress ... Rene Stäblein Front Size on DiagramsClosed   wpDataTables   Updated October 21, 2021 at 3:19pm   2 Most recent comment from [deleted]:Hi ReneThank you for reaching out to us.Unfortunately this cannot be changed using the plugin's builtin features, but if you need some custom solution you can check our documentation about wpD ... Affan Hashmi My Data Table isn't working it's multi selectboxClosed   wpDataTables   Updated October 21, 2021 at 2:43pm   2 Most recent comment from [deleted]:Hi AffanThank you for reaching out to us.If you are having issues with selectboxes on front or back-end it is usually an issue with bootstrap. In the main wpDataTables settings you can find the option ...