We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ramiro Zapata Js Custom MillisecondsClosed   wpDataTables   Updated December 6, 2021 at 5:12pm   2 Most recent comment from [deleted]:Hi RamiroThank you for reaching out to us.Unfortunately, wpDataTables doesn't have a time format that would include seconds and milliseconds, so what you're trying to achieve is not possible ... Bradley Thornhill Setting Variable for mySQL FROM TableClosed   wpDataTables   Updated December 6, 2021 at 5:00pm   4 Most recent comment from [deleted]:Hi Bradley My apologies if there was a misunderstanding, from the below quoted section I assumed this is the actual query you use when creating a wpDataTable and the queries are included in it This i ... Mike Search Results (Backend)Closed   wpDataTables   Updated December 6, 2021 at 3:57pm   10 Most recent comment from [deleted]:Hi MIkeIf I understand correctly you would simply like to hide the table name on the front-end for individual tables? We have that feature available for all table types, simple tables included, and it ... IW Error cURL error 28: Operation timed out after 5001 milliseconds with 0 out of -1 bytes receivedClosed   wpDataTables   Updated December 4, 2021 at 5:48pm   8 Most recent comment from Aleksandar Vuković:Hey Miroslav1. This is when you're using the API method:As for the Stack Overflow thread - we're not using the client, but direct API links.What we are doing is passing Google sheet API URL ... Kyra Sundance Display in Random OrderClosed   wpDataTables   Updated December 3, 2021 at 7:08pm   2 Most recent comment from [deleted]:Hi KyraThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fe ... Stephan Erler copy-to-clipboard questionClosed   wpDataTables   Updated December 3, 2021 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello Stephan.You can't use this option out-of-the-box, but there's a way to do it. You need to open this file: ../wp-content/plugins/wpdatatables/templates/admin/table-settings/table_settin ... Kelum Chart refreshing problemClosed   wpDataTables   Updated December 1, 2021 at 9:14pm   2 Most recent comment from [deleted]:Hi KelumThank you for reaching out to us.Have you enabled "Follow table filtering" when creating the chart, and added both the table and the chart on the same page? https://wpdatatables.com/documenta ... Adam F Dynamic Page TemplateClosed   wpDataTables   Updated December 1, 2021 at 3:33pm   2 Most recent comment from Isidora Markovic:Hi Adam,Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.If I understand you right that would be maybe possible b ... Eventik How to create a chartClosed   wpDataTables   Updated December 1, 2021 at 12:03pm   5 Most recent comment from Isidora Markovic:Hi Eventik,Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.You can try to get data what you need with but choos ... Ed Kraft Auto Descending Sort OrderClosed   wpDataTables   Updated December 1, 2021 at 11:17am   2 Most recent comment from Isidora Markovic:Hi Ed,Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Your request require custom solution.1) You can use hook� ... Alexander User rolesClosed   wpDataTables   Updated November 30, 2021 at 11:35pm   2 Most recent comment from Aleksandar Vuković:Hello AlexanderI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.wpDataTables is accessible only to Administrators of the w ... Freddie Cheung sortingClosed   wpDataTables   Updated November 30, 2021 at 4:24pm   5 Most recent comment from [deleted]:Hi FreddieThis is a bit too complicated query to be handled simply by wpDataTableas so please prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “view1� ... Kinloch Including single cell contents in page or postClosed   wpDataTables   Updated November 30, 2021 at 4:19pm   2 Most recent comment from [deleted]:Hi KinlochThank you for reaching out to us. Unfortunately at the moment we do not have single cell shortcode. This feature is on our TO DO list and it will be implemented in one of the next versions.I ... Lesa Update db query returns invalid dataClosed   wpDataTables   Updated November 30, 2021 at 8:38am   4 Most recent comment from Aleksandar Vuković:Hey LesaThank you for your feedback. We're glad to hear the issue is no longer appearing on your website.Please keep an eye on it, though, and if it comes back, please open a new ticket, and we&# ... Greg Lowe Possible to add wildcard to %VAR1%Closed   wpDataTables   Updated November 29, 2021 at 9:02am   4 Most recent comment from Isidora Markovic:Hi Greg,You are welcome.  If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review fo ...