We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Kanika Conditional formatting rulesClosed   wpDataTables   Updated November 16, 2021 at 10:05pm   2 Most recent comment from Aleksandar Vuković:Hello DavidSorry for the late response.While our development team has quite a lot of updates planned for the next two quarters, I don't believe updating Conditional Formatting logic will be incl ... Anders Wiik Summary chartClosed   wpDataTables   Updated November 15, 2021 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello AndersThank you for your purchase.I don't quite understand how your table is configured. Can you please share a screenshot of your table with me? What are rows, and what are columns in this ... Michael Thomas Foreign KeysClosed   wpDataTables   Updated November 15, 2021 at 10:04am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThe 1st table should be used as the source, so the second table pulls the data from the first table based on an ID.For example, the 1st table has an ID column that stores unique IDs for b ... Michael Thomas Sum functions labelClosed   wpDataTables   Updated November 14, 2021 at 4:28pm   4 Most recent comment from [deleted]:Hi MichaelThank you for the clarification, I responded with the soluton to your previous ticket.I will be closing this one since it is a duplicate, to avoid confusion. Thank you for understanding. james PROBLEM WITH FLOAT FROM GOOGLE SHEETClosed   wpDataTables   Updated November 14, 2021 at 1:35pm   5 Most recent comment from [deleted]:Hi JamesCan you please explain the second issue a bit more and provide us with some screenshots and a link to the front end where we can inspect this behavior? Daniel editing MySQL tablesClosed   wpDataTables   Updated November 13, 2021 at 2:18pm   10 Most recent comment from [deleted]:Hi DanielThank you for the update I'm glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Miroslav Kulanga Prefilter Google SpredsheetClosed   wpDataTables   Updated November 13, 2021 at 11:18am   10 Most recent comment from [deleted]:You are most welcome on behalf of the entire team.  If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Michael Thomas Poor ServiceClosed   wpDataTables   Updated November 12, 2021 at 8:47pm   1 Most recent comment from Michael Thomas:Comment Removed james Float Problem from Google SheetClosed   wpDataTables   Updated November 12, 2021 at 3:49pm   3 Most recent comment from Isidora Markovic:Hi james,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Can you please tell me did you set same Number form ... Kim Pham Nguyen Don't show series on graph per defaultClosed   wpDataTables   Updated November 12, 2021 at 3:21pm   4 Most recent comment from Isidora Markovic:Hello Kim,That is the default behavior of the charts engine, but if you need some custom solution you can check our documentation about wpDataCharts callbacks.  Every chart exposes several options ... Kim Pham Nguyen Insert variable in data point on chartClosed   wpDataTables   Updated November 12, 2021 at 11:50am   2 Most recent comment from Isidora Markovic:Hi Kim,Thank you for your purchase.That is the default behavior of the charts engine, but if you need some custom solution you can check our documentation about wpDataCharts callbacks.  Every char ... Miroslav Kulanga Bug: no filter when using "+" sign in contentClosed   wpDataTables   Updated November 12, 2021 at 11:19am   2 Most recent comment from Isidora Markovic:Hi Miroslav,Thank you for your purchase.Yes at the moment there is a issue with filtering with special characters for non server side tables. There is some beta solution for this issue, but this will ... Floris de Boer Weird markup front-end editingClosed   wpDataTables   Updated November 12, 2021 at 10:30am   2 Most recent comment from Isidora Markovic:Hi Floris,Thank you for your purchase.Sorry for inconvenience,It is probably theme CSS conflict. Can you please provide us page where we can see our edit modal and check it out?If you have sensitive ... Tim Steeman Autofill Fields in a tableClosed   wpDataTables   Updated November 10, 2021 at 4:37pm   2 Most recent comment from [deleted]:Hi TimThank you for reaching out to us.I'm afraid this is not possible with the plugin's builtin features. The only thing that comes to mind is creating a table linked to a data source so w ... Mohd Hafiz SearchClosed   wpDataTables   Updated November 10, 2021 at 3:58pm   2 Most recent comment from [deleted]:Hi Mohd Thank you for reaching out to us. Unfortunately we don't have a "master filter" feature at the moment so you will not be able to use one general search field to filter through multiple ta ...