We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peggy Vancorenland ACF custom fieldsClosed   wpDataTables   Updated December 20, 2021 at 12:19pm   2 Most recent comment from Aleksandar Vuković:Hey PeggyThank you for your purchase and sorry for the late response.Pulling the data from the database is not something we can help you with, as writing custom queries is not included in the provided ... FREDRIK JONASSON Can i force a table to axis with fixed valuesClosed   wpDataTables   Updated December 20, 2021 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hey Fredrik.Sorry for the late response.This is not possible to set up from within the plugin, as we're using free libraries of charts. You may be able to accomplish this with wpDataCharts callb ... Stephen Clay Tables don't workClosed   wpDataTables   Updated December 20, 2021 at 12:10pm   11 Most recent comment from Aleksandar Vuković:Hi again StephenI don't know what you're using for the migration, but using the Duplicator plugin should bypass this issue. It will transfer all the files and also the tables to the datab ... Emanuele gravela Date fields not being recognizedClosed   wpDataTables   Updated December 20, 2021 at 11:07am   19 Most recent comment from Aleksandar Vuković:Hi again EmanueleThank you for the access.All columns except for "id" and "postid" are saved as "longtext" type:So, the "data_emoglobina" column (for example) is saved as a string (longtext). It does ... Rene Stäblein SQL with UNIONClosed   wpDataTables   Updated December 20, 2021 at 10:14am   2 Most recent comment from Aleksandar Vuković:Hello ReneOur logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, DELETE, REPLACE, RENAME, SHOW, SET, DROP, CREATE ... Dustin Refund or LawsuitClosed   wpDataTables   Updated December 20, 2021 at 9:04am   2 Most recent comment from Aleksandar Vuković:Hello again Dustin.Posting multiple tickets about the same issue will not speed anything up, as we are working from 09 - 17h, CET, business days (we're not covering weekends).The refund has been ... Dustin RefundClosed   wpDataTables   Updated December 20, 2021 at 9:02am   2 Most recent comment from Aleksandar Vuković:Hello again Dustin.As mentioned in the previous ticket, please note that our working hours are from 09 - 17h, business days (no weekends), CET.We have refunded all 4 purchases, and you'll receive ... Lee Germeroth Percentage sorting not correctClosed   wpDataTables   Updated December 17, 2021 at 10:22am   2 Most recent comment from Aleksandar Vuković:Hello LeeThank you for your purchase.You are using a string-type column, so it can't be sorted as a number. You need to change the column type to be Integer, and then add the suffix (%) so it can ... chrisburr A BugClosed   wpDataTables   Updated December 17, 2021 at 7:06am   8 Most recent comment from Isidora Markovic:Hi chrisburr,Yes you can find it in our docs:1. For link column in datatable https://wpdatatables.com/documentation/column-features/url-link-columns/2. For link editor in simple table https://wpdat ... Shane Terpstra Update broke ALL Google Spreadsheet TablesClosed   wpDataTables   Updated December 17, 2021 at 6:49am   14 Most recent comment from Isidora Markovic:Hi Shane,Yes it is explain in one of previous tickets  Google Sheets API has a quota limit. It's limited to 500 requests per 100 seconds per project, and 100 requests per 100 seconds per user. ... grace chan word wrap table column headerClosed   wpDataTables   Updated December 16, 2021 at 9:53am   2 Most recent comment from [deleted]:Hi GraceThank you for reaching out to us. We can enable wrapping for headers, but that will not give you any control over what goes in the next line, so it would break based on column's width. To ... Johan Ekman Chart not updating & table css issueClosed   wpDataTables   Updated December 16, 2021 at 8:46am   13 Most recent comment from Aleksandar Vuković:Hi again Johan1. HighCharts should inherit the date format from wpDataTables, but since you're using Google Charts, they have their own format which can't be adjusted by changing the format ... Emmanuel Willems how to export a wpdatatable and import in another siteClosed   wpDataTables   Updated December 15, 2021 at 4:15pm   2 Most recent comment from [deleted]:Hi EmmanuelThank you for reaching out to us.I'm afraid there is no simple way to export the tables. Other than cloning the site, another option would be to copy all database tables (wp_wpdatatab ... Denis Change Row to ColClosed   wpDataTables   Updated December 15, 2021 at 3:21pm   6 Most recent comment from [deleted]:Hi TimThank you for sharing this I am sure it will come in handy! Do let us know if there is anything we can assist you with.Have a wonderful day William Sauvé Custom ContentClosed   wpDataTables   Updated December 14, 2021 at 11:30pm   4 Most recent comment from Aleksandar Vuković:Ah, that's great news, William!Thanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.