We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Larry Kolinek search working but nothing displayedClosed   wpDataTables   Updated December 10, 2021 at 2:59pm   2 Most recent comment from Larry Kolinek:close this. the other ticket has more details. Stephen White revision control / restore from backupClosed   wpDataTables   Updated December 9, 2021 at 11:23pm   2 Most recent comment from Aleksandar Vuković:Hello StephenSorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The plugin doesn't have any ... Sean McGregor Freeze Columns and rowsClosed   wpDataTables   Updated December 9, 2021 at 8:28pm   4 Most recent comment from [deleted]:Hi Sean Yes of course, I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requesting those featu ... Kohei Yamaguchi Create a link using the user_id obtained by SQLClosed   wpDataTables   Updated December 9, 2021 at 2:38pm   8 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Kevin Elphick Invalid JSON responseClosed   wpDataTables   Updated December 9, 2021 at 2:37pm   4 Most recent comment from [deleted]:You are most welcome I am glad to hear everything is good now If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Ifthekhar Khan formula columnClosed   wpDataTables   Updated December 8, 2021 at 11:38pm   2 Most recent comment from Aleksandar Vuković:Hello there.Please note that formulas in wpDataTables are not the same as formulas in Excel!You can use columns (values for each cell will be inserted), or number values. Only numeric columns are allo ... Oliver Vogt Dependant Drop-downsClosed   wpDataTables   Updated December 8, 2021 at 8:44pm   6 Most recent comment from [deleted]:Hi OliverThank you for your suggestion. Unfortunately we don't provide support for custom solutions as they need to be revised and tested by our developers, but our developers are very busy at t ... Kyra Sundance Add a new field to linked tableClosed   wpDataTables   Updated December 8, 2021 at 7:31pm   2 Most recent comment from [deleted]:Hi KyraThank you for the update, I hope all is good If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Eric Other roles creating charts / tablesClosed   wpDataTables   Updated December 8, 2021 at 7:03pm   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. Only admin user accounts can access the backend. I'll kindly ask you to add ... Diego Sarmiento SQL Query Error when I try to join different tablesClosed   wpDataTables   Updated December 8, 2021 at 5:55pm   2 Most recent comment from [deleted]:Hi DiegoThank you for reaching out to us.If your MySQL-query based wpDataTable doesn’t work, probably this is happening because wpDataTables server has problems with parsing of the query and buildin ... Greg Lowe Possibility of adding filter hookClosed   wpDataTables   Updated December 8, 2021 at 2:35pm   5 Most recent comment from Aleksandar Vuković:Hey GregThanks for confirming.Our developers added the modification, and it will be included in our next update.Thank you once again for testing this. Mohamed Abdirahman Foreign KeyClosed   wpDataTables   Updated December 8, 2021 at 12:06am   2 Most recent comment from Aleksandar Vuković:Hello MohamedI see this is a duplicate ticket, so it will be closed.You can respond to the other ticket you have opened.Thank you for your understanding. Against The Odds Float filter not workingClosed   wpDataTables   Updated December 7, 2021 at 10:08pm   8 Most recent comment from [deleted]:Thank you! If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Mohamed Abdirahman Foreign KeyClosed   wpDataTables   Updated December 7, 2021 at 3:15pm   2 Most recent comment from Aleksandar Vuković:Hello MohamedSorry for the late response.1. Check if the column names of remote tables and the table you're configuring the foreign key in are the same. If the header is the same, it may not work ... Floris de Boer Save historic inputClosed   wpDataTables   Updated December 6, 2021 at 5:21pm   4 Most recent comment from [deleted]:Hi TimThank you for sharing this solution, I am sure it will come in handy to others as wellFloris, do let us know if this works for you.