We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kostadin Pavlov Chart doesnot fallow tableClosed   wpDataTables   Updated November 10, 2021 at 3:41pm   2 Most recent comment from [deleted]:Hi KostadinCan you please give us some more details on the table you created. How was it created can you provide us with the source file or some screenshots or a screen recording of the issue? Do you ... [email protected] Charts not workingClosed   wpDataTables   Updated November 10, 2021 at 3:20pm   2 Most recent comment from [deleted]:Hi thereThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you p ... Jose Luis Slow presentation options in a formClosed   wpDataTables   Updated November 10, 2021 at 11:08am   2 Most recent comment from [deleted]:Hi JoseThank you for reaching out to us.Can you please show us the query used to create the table? Do you have the same issue with server side processing off?Can you provide us with a link to the fro ... James Yang calculating datesClosed   wpDataTables   Updated November 10, 2021 at 10:47am   3 Most recent comment from [deleted]:Hi JamesThank you for reaching out to us.Unfortunately, this can't be done out-of-the-box with the plugin. Our Formula columns can only calculate numerical data (integers and floats), but it can& ... Mauricio Ramces Carmona Garcia formula columnsClosed   wpDataTables   Updated November 9, 2021 at 4:50pm   2 Most recent comment from [deleted]:Hi MauricioThank you for reaching out to us.There are several limitations when using formula columns in wpDataTables: One formula column cannot be used in another. This limitation can be avoided by ... Miroslav Kulanga How to use values from another tableClosed   wpDataTables   Updated November 9, 2021 at 12:32pm   4 Most recent comment from [deleted]:Hi MiroslavBy default you should be able to see the values from the foreign key column. The column name from the original table should be different from the column name of the foreign key table as w ... Pavol Gurican WPDataTablesClosed   wpDataTables   Updated November 9, 2021 at 9:13am   2 Most recent comment from Aleksandar Vuković:Hello PavolThank you for your purchase and sorry for the late response.Unfortunately, adding a row number is not possible with the plugin's built-in features. The front-end (JS) part of wpDataTab ... HAO ZHENG Get information for WooCommerceClosed   wpDataTables   Updated November 8, 2021 at 11:55pm   4 Most recent comment from Aleksandar Vuković:Thank you for responding Hao.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Steve Feature Request: Shortcode add table class attributeClosed   wpDataTables   Updated November 8, 2021 at 11:50pm   2 Most recent comment from Aleksandar Vuković:Thank you for the suggestion, Steve.It has been forwarded to our development team for review, but please feel free to add it to our Feature Suggestion page yourself. Nathan Need to make a cell interactive for user inputClosed   wpDataTables   Updated November 8, 2021 at 11:25pm   2 Most recent comment from Aleksandar Vuković:Hello NathanThank you for your purchase, and sorry for the late response.wpDataTables can't replicate the form you have on your website, but if you can use the data in a tabular form, you can st ... Thomas Lopez JSONClosed   wpDataTables   Updated November 8, 2021 at 1:18pm   4 Most recent comment from Aleksandar Vuković:Hello Thomas.We have predefined placeholders in wpDataTables, that you can use as predefined filtering values in the table. There are 3 variable placeholders (user-defined), and 6 predefined placehol ... Carmelo Caruso filters in custom menusClosed   wpDataTables   Updated November 8, 2021 at 11:44am   4 Most recent comment from Aleksandar Vuković:Hello CarmeloSorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.It is a good suggestion, though, ... Carmelo Caruso filters showing they're activeClosed   wpDataTables   Updated November 5, 2021 at 12:04pm   5 Most recent comment from [deleted]:Hi Carmelo I agree that would be a useful feature thank you for the suggestion.  I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" li ... nawaf alrashidy How can I make Columns the same attached picture?Closed   wpDataTables   Updated November 4, 2021 at 2:10pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  David Satta double entry arrayClosed   wpDataTables   Updated November 4, 2021 at 1:44pm   11 Most recent comment from [deleted]:Hi David1. The desired number format in wpDataTables is selected which converts the value entered in Google sheets. And the currency symbol is added as a prefix in the column settings.2. The currency ...