We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Leo Import data from Google SheetClosed   wpDataTables   Updated December 14, 2021 at 4:34pm   6 Most recent comment from [deleted]:Hi Kenner82Even if you purchased with Envato you actually still have a purchase code, it is an Envato purchase code but it works for submitting a ticket. You can even open a pre-purchase ticket when ... Larry Kolinek results loading spinnerClosed   wpDataTables   Updated December 14, 2021 at 4:31pm   2 Most recent comment from [deleted]:Hi LarryThank you for reaching out to us.Unfortunately there is nothing we can do about the spinner thing with the plugin's builtin features but maybe you can do something to increase the loading ... Leo Table Tools looks different DocumentationClosed   wpDataTables   Updated December 14, 2021 at 1:51pm   2 Most recent comment from Aleksandar Vuković:Hello LeoYou only need to change the skin of your wpDataTables.This is coming from the Aqua skin:While this is the Light skin: Sander Murray PHP ErrorClosed   wpDataTables   Updated December 14, 2021 at 1:41pm   5 Most recent comment from Aleksandar Vuković:Thank you Sander.Strangely enough, I can use the file to generate the table without issues:So, this could be related to your system setup. Can you please go to wpDataTables/System Info, and see if th ... Giovanna I would like to skip lines on the same cell so it does get very long on my tableClosed   wpDataTables   Updated December 14, 2021 at 11:23am   2 Most recent comment from Aleksandar Vuković:Hello GiovannaThank you for your purchase.1. Are you using the Google Spreadsheet as an external source? If you are, please note that wpDataTables can't pick up anything but the data, so any cust ... Michael Setzer Display QuestionClosed   wpDataTables   Updated December 14, 2021 at 11:06am   4 Most recent comment from Aleksandar Vuković:Hi again MichaelI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Tables linked to an existing data source are not database ... Tony Data being shown twiceClosed   wpDataTables   Updated December 14, 2021 at 10:53am   2 Most recent comment from Aleksandar Vuković:Hello TonyThank you for your purchase, and sorry for the late response.Can you please provide me with a link to that Google Spreadsheet, so I can check it out? Since this is a private ticket, if that ... Mee Row limitationsClosed   wpDataTables   Updated December 14, 2021 at 10:06am   2 Most recent comment from Aleksandar Vuković:Hello Mee.Thank you for your purchase, and sorry for the late response.Since you're using Google Sheets, the data is read from the data source every time the page loads, so when your tables are l ... Make Freedom Hide a separate Columns based on cell contentsClosed   wpDataTables   Updated December 13, 2021 at 8:27pm   6 Most recent comment from [deleted]:Hi MakeThank you for the update, and I do agree there is room for improvement when it comes to conditional formatting.I'll kindly ask you to add it as a feature suggestion on this page.  Feat ... hamed Table not loadingClosed   wpDataTables   Updated December 13, 2021 at 4:54pm   2 Most recent comment from [deleted]:Hi HamedThank you for reaching out to us.Can you please give us some more details about the issue? How was the table created, is it linked to an existing source? Have you made any changes recently? Do ... m Sorting by 1st letterClosed   wpDataTables   Updated December 13, 2021 at 4:41pm   2 Most recent comment from [deleted]:Hi MThank you for reaching out to us.If I understand correctly you want to sort the table alphabetically? Or would you like to filter the table by the first letter of the users name?I'm afraid I ... Seon OShannon chart formattingClosed   wpDataTables   Updated December 13, 2021 at 4:09pm   10 Most recent comment from [deleted]:Hi SéonThank you for the update, the entire team is here for you, we will be happy to help whenever you need usHave a wonderful day! Tony Dupplicates in Table showingClosed   wpDataTables   Updated December 13, 2021 at 3:55pm   7 Most recent comment from [deleted]:Hi TonyThank you for the update, I'm glad to hear you were able to solve the issue If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderf ... Kelvin Yeung Activation Tab Not FoundClosed   wpDataTables   Updated December 10, 2021 at 6:42pm   2 Most recent comment from [deleted]:Hi KelvinThank you for your purchase.Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivated/deleted, and the ful ... David Kanika Add percentages to bar chartClosed   wpDataTables   Updated December 10, 2021 at 3:13pm   5 Most recent comment from Aleksandar Vuković:Hi again David.Can you try using this callback? jQuery(window).on('load',function(){ if( typeof wpDataChartsCallbacks == 'undefined' ){ wpDataChartsCallbacks = {}; } wpDat ...