We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anders Næss how to upgrade from lite to premiumClosed   wpDataTables   Updated November 28, 2021 at 2:05pm   2 Most recent comment from [deleted]:Hi AndersThank you for reaching out to us.Unfortunately, you cannot just enter the purchase code and update Lite to the full version. The Lite version needs to be deactivated/deleted, and the full ver ... Gal Novak SQL Query for WordPress UsersClosed   wpDataTables   Updated November 28, 2021 at 10:28am   2 Most recent comment from [deleted]:Hi GalThank you for reaching out to us. At the moment, we don't have a native BuddyBoss integration, so pulling this data can only be achieved using MySQL query-based tables. If you're not ... Michael Rezl Too Many RequestsClosed   wpDataTables   Updated November 27, 2021 at 2:56pm   2 Most recent comment from [deleted]:Hi MichaelThank you for reaching out to us.How is the table created? Google Sheets API has a quota limit. It's limited to 500 requests per 100 seconds per project, and 100 requests per 100 secon ... Gary Richards Paragraph text/bullet points in tableClosed   wpDataTables   Updated November 25, 2021 at 5:07pm   2 Most recent comment from [deleted]:Hi Gary Thank you for reaching out to us. You can turn off the scrollable feature if you want to avoid the table to become too wide, and enable the Word wrap as well if needed.Please note that when t ... Graham Godfrey Modifying show entries pulldownClosed   wpDataTables   Updated November 25, 2021 at 3:35pm   4 Most recent comment from [deleted]:Hi GrahamThank you for letting us know, we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Jan Hoppe Winther Nielsen Customize export PDFClosed   wpDataTables   Updated November 25, 2021 at 11:56am   5 Most recent comment from [deleted]:Hi JanYes, of course, you can simply click on the table tools button on the backend as well to export the table, and then disable the table tools again when you are finished. Nicole Show name of day in date fieldClosed   wpDataTables   Updated November 25, 2021 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello NicoleWordPress' date and time formats do not apply to wpDataTables' calendar. The calendar that we use is coming from a 3rd party HTML5 library, and unfortunately, is not customizable ... Craig Reade Updating an existing tableClosed   wpDataTables   Updated November 25, 2021 at 6:57am   4 Most recent comment from Isidora Markovic:Hi Craig,Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Unfortunately at the moment we do not have option to update created manual table fr ... Sue Hemmens foreign key editingClosed   wpDataTables   Updated November 24, 2021 at 1:37pm   6 Most recent comment from Isidora Markovic:Hi Sue,You are welcome. All right.Best regards. Freddie Cheung row display and table heightClosed   wpDataTables   Updated November 24, 2021 at 10:22am   5 Most recent comment from Isidora Markovic:Hi Freddie,I am glad that you found solution for your request.Best regards. Freddie Cheung filter options display errorClosed   wpDataTables   Updated November 24, 2021 at 8:22am   2 Most recent comment from Isidora Markovic:Hi Freddie,Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Please provide me a temporary WP-admin (administrato ... Curtis Data Table Creation Not WorkingClosed   wpDataTables   Updated November 23, 2021 at 2:56pm   3 Most recent comment from Isidora Markovic:Hi Curtis, Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.We notice that you open two tickets with same issue ... James Yang Upload data to existing tableClosed   wpDataTables   Updated November 23, 2021 at 2:33pm   2 Most recent comment from [deleted]:Hi JamesThank you for reaching out to us. If you want to bulk update the table you need to view the table in Excel-like mode in the back-end, and then bulk select; copy and paste the data from the Ex ... Subhash Error! There was an error while trying to import tableClosed   wpDataTables   Updated November 23, 2021 at 2:11pm   6 Most recent comment from [deleted]:Hi Subhash I'm afraid we can't provide this kind of support and since we don't have remote access we will have to ask you to add this to wp_config.php file to display errors so we ca ... Ryan Integrating Table into PostClosed   wpDataTables   Updated November 23, 2021 at 1:02pm   2 Most recent comment from [deleted]:Hi RyanThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fea ...