We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marion Denorme Create a data table linked to an existing data source.Closed   wpDataTables   Updated January 12, 2022 at 10:28am   5 Most recent comment from Aleksandar Vuković:Hi again MarionThe search is a part of the table container, so when you enable "Hide table before filtering", the Search is also hidden along with the table, so this works only for filters. Zsófia Kővágó Not workingClosed   wpDataTables   Updated January 11, 2022 at 12:55pm   2 Most recent comment from Miloš Jovanović:Hi Zsófia KővágóThank you for reaching out to us.Could you please look at this ticket? There is a workaround solution for this.https://tmsplugins.ticksy.com/ticket/2451976/ - We are going to imp ... Grace Ryan wpDataTables not populating in Chart WizardClosed   wpDataTables   Updated January 10, 2022 at 8:08pm   2 Most recent comment from Miloš Jovanović:Hi Grace Ryan. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated. - This is happening because you created the table using the "Simple" m ... James Costello Extra characters on chart axisClosed   wpDataTables   Updated January 10, 2022 at 11:13am   2 Most recent comment from Aleksandar Vuković:Hello JamesThese are most likely dates within a month that contain values, so they are being displayed on the X axis.This behavior is coming from the chart engine, not wpDataTables, and to change it, ... Frank Combine Fields on Save?Closed   wpDataTables   Updated January 10, 2022 at 9:27am   4 Most recent comment from Aleksandar Vuković:Hi again FrankOur developers will be working on that, but I can't say for sure when it will be available in wpDataTables. I hope it will be included sooner rather than later, but our developers ... Guillermo Jimenez Form to open table in new pageClosed   wpDataTables   Updated January 6, 2022 at 5:43pm   3 Most recent comment from Miloš Jovanović:Hello, GuillermoThank you for your purchase.- We are happy to see that you have successfully resolved this with URL pre-filtering.If anything else happens that we could assist you with, please don ... Against The Odds autocomplete="off" in date fieldsClosed   wpDataTables   Updated January 6, 2022 at 9:49am   6 Most recent comment from Miloš Jovanović:Hello again, David.We are glad to see it works as it should for you. If there is anything else we can assist you with please don't hesitate to open a new ticket, and we will be here. Fahim Akhtar Advanced Filter of ColumnsClosed   wpDataTables   Updated January 6, 2022 at 8:47am   5 Most recent comment from Aleksandar Vuković:Hello FahimThank you for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Patrick McCormick PricingClosed   wpDataTables   Updated January 5, 2022 at 3:49pm   2 Most recent comment from Miloš Jovanović:Hi, Patrick.Thank you for your purchase.1. We processed the 30% for you, as a refund. The funds will be on your account within the next 7 working days.2.This can be done only through MySQL query-base ... Jens Eisemann Error when filtering referenced valuesClosed   wpDataTables   Updated January 5, 2022 at 3:38pm   10 Most recent comment from Miloš Jovanović:Hello again, Jens.- Thank you, that is a very good suggestion. We are going to pass this to our developers, and they will work to implement this in one of the future updates. We don't have an ... Duane Bentzen re-importing dataClosed   wpDataTables   Updated January 5, 2022 at 2:18pm   3 Most recent comment from Aleksandar Vuković:Srinath, thank you for your assistance here!Duane, what Srinath said is basically true, depending on what you're using to create a table.If you're creating a table linked to an existing data ... Cedric Boisvert Gravity Forms entries are missing in the tableClosed   wpDataTables   Updated January 5, 2022 at 11:50am   4 Most recent comment from Aleksandar Vuković:I hope you had a nice vacation, Cedric!If you need some further assistance, please feel free to reach out to us. Miroslav Kulanga Switch position "Rows per page" and "Info block"ithClosed   wpDataTables   Updated January 5, 2022 at 11:29am   8 Most recent comment from Aleksandar Vuković:Hi again Santiago.I just tested moving the "B" below {$pagination} and it moved the tools (along with the edit buttons, though), below the table:So, the code was changed to this on line 3652 in file  ... Frank Locked Drop DownsClosed   wpDataTables   Updated January 5, 2022 at 8:18am   4 Most recent comment from Aleksandar Vuković:Hey FrankGood call on the Front-end Bootstrap setting. This is caused by a conflict with some other plugin's bootstrap.js, but we will need to comment a few lines of code to get it to work.Please ... Herb Leibacher Unable to filter via URLClosed   wpDataTables   Updated January 4, 2022 at 1:41pm   2 Most recent comment from Miloš Jovanović:Hi, Herb Thank you for your purchase. 1. - We exported an example from your site as CSV file, and made a test Word Press page, to see if we can replicate what you need. - Could you try to add this k ...