We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jens Eisemann Bad supportClosed   wpDataTables   Updated January 21, 2025 at 8:50pm   3 Most recent comment from Jens Eisemann:Hi Miloš,thank you very much and nice to hear from you.Kind regardsJens Daniel dynamic date formatClosed   wpDataTables   Updated January 21, 2025 at 4:37pm   2 Most recent comment from Miloš Jovanović:Hi Daniel, Unfortunately, at the moment, we don't have any built-in way to create this kind of a dynamic date format on the same Site.- And it is not possible to make a 'relation/ or a condi ... Daniel input optionsClosed   wpDataTables   Updated January 21, 2025 at 4:33pm   2 Most recent comment from Miloš Jovanović:Hi Daniel, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pat ... Adam Acord User-Selected Variable on LoadClosed   wpDataTables   Updated January 20, 2025 at 10:46pm   4 Most recent comment from Miloš Jovanović:Hi Adam, You're welcome, I am happy to advise. :)Thank you very much for your understanding once again.No problem at all, take your time and once you try these suggested methods, let me know how ... Craig Brown Litespeed cacheClosed   wpDataTables   Updated January 20, 2025 at 10:43pm   4 Most recent comment from Miloš Jovanović:Hi Craig, You're welcome, I am happy to help!   If you excluded this Page URL  ( and any other Page which has a server-side processing table on it) from caching - then you should not see this ... Jason King Request for RefundClosed   wpDataTables   Updated January 20, 2025 at 9:29pm   2 Most recent comment from Miloš Jovanović:Hi Jason,My sincerest apologies once again, I replied in regards to your refund question on this ticket, please check it out : https://tmsplugins.ticksy.com/ticket/3785756/.We can keep following up on ... Juan Jose Problema con cache de datosClosed   wpDataTables   Updated January 20, 2025 at 9:19pm   6 Most recent comment from Miloš Jovanović:Hi Juan, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! ... Denis WP database access (connections)Closed   wpDataTables   Updated January 20, 2025 at 8:50pm   2 Most recent comment from Miloš Jovanović:Hi Denis, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3803676 For future reference, please don't open mul ... Ruben Folder and Categories show 4 but no Tables visibleClosed   wpDataTables   Updated January 20, 2025 at 7:35pm   2 Most recent comment from Miloš Jovanović:Hi Ruben, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... hudsptech Error codeClosed   wpDataTables   Updated January 17, 2025 at 3:49pm   1 Most recent comment from hudsptech:Hello, when I try to add a new entry, I receive an error saying that "dsh2_wpdatatable_29" doesn't exist. This was functioning properly yesterday, but I believe it stopped allowing me to add when ... Jim Radford Cost has more than doubled?Closed   wpDataTables   Updated January 17, 2025 at 3:37pm   3 Most recent comment from Miloš Jovanović:Hi Jim, My apologies, I might have misread this situation.At first, on the ticket I saw a detail about this licence that it was bought at January 16, 2024 - and you cancelled it on the 15th January 20 ... Tony Wolsey select rows and filter on those selected rowsClosed   wpDataTables   Updated January 17, 2025 at 2:07pm   2 Most recent comment from Rudi:I also require something like a checkbox in my table setup.Or even if I could just select specific rows and have them highlighted in the table it would also be great. Rodolfo Data SumsClosed   wpDataTables   Updated January 16, 2025 at 2:22pm   2 Most recent comment from Miloš Jovanović:Hi Rodolfo, I will do my best to advise on this use case. Our SQL Feature is not the same as a Database Management Tool, so for example - a specific Custom Query might work in your SQL Database dire ... Rodolfo Table RelationsClosed   wpDataTables   Updated January 16, 2025 at 2:22pm   2 Most recent comment from Miloš Jovanović:Hi Rodolfo,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... mossman Not shows table content of a WP Post table in edit modeClosed   wpDataTables   Updated January 16, 2025 at 1:49pm   4 Most recent comment from Miloš Jovanović:Hi Pau, I am glad to see this works as it should on your Site. I will thank our developers for providing the fix.We also sent you a new/updated fix on the new ticket - for the issue where a new added ...