We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sigurd Chart Legend and Number FormatClosed   wpDataTables   Updated January 22, 2025 at 6:54pm   6 Most recent comment from Sigurd:Hi Milos! Thank you for your swift reply, I managed to find a workaround.However, I already encountered the next challenge:https://diamantagentur.de/6-krappen-ohrstecker-filigran-anfertigung/The wpdat ... Brody Adding an event to be viewed onlyClosed   Amelia   Updated January 22, 2025 at 3:17pm   5 Most recent comment from Uroš Jovanović:  Hello Brody, Thank you for your message. Unfortunately, Amelia does not currently offer an option to properly display closed events with an external link in a way that avoids confusion fo ... Kendell Caton Booking will not completeClosed   Amelia   Updated January 22, 2025 at 2:27pm   2 Most recent comment from Uroš Jovanović:Hi Kendell, Thank you for reaching out! Here are a few steps to help resolve the issue you’re experiencing: 1. Check Email Addresses: Please verify if the same email is being used for the Admin and ... Laurens Spaey WooCommerce statusesClosed   Amelia   Updated January 22, 2025 at 2:00pm   2 Most recent comment from Stefan Petrov:Hi Laurens, There is no option to configure the default appointment status for events. Events are automatically registered as approved, but I'm not sure about your WooCoomerce configuration. Are ... Jonathan Wildman PaymentsClosed   Amelia   Updated January 22, 2025 at 4:33pm   6 Most recent comment from Aleksandar Vuković:Hi again Jonathan. After further testing, it turns out that Amelia's 2.0 forms do show the notice if the customer misses something. Plus, the ZIP code field is not present in the new forms. As th ... Lucas Error 403 when customizing reservation catalog in AmeliaClosed   Amelia   Updated January 22, 2025 at 12:02pm   9 Most recent comment from Uroš Jovanović:Hello Lucas, Glad to hear that the issue has been resolved. Please let me know if you have any other questions. Alex I am unable to receive the emails sent by Amelia to both the customers and myself (the business owner).Closed   Amelia   Updated January 22, 2025 at 11:46am   16 Most recent comment from Uroš Jovanović:Hello Alex, Thank you for bringing this to our attention. I understand how confusing and concerning this situation can be. We’ve made some adjustments, so could you please test it out now and let us ... Adrian Negru Integration WebHook Appointment missing NEW APPOINTMENTClosed Pre-purchase questions for Amelia   Updated January 22, 2025 at 11:44am   24 Most recent comment from Stefan Petrov:Hi Adrian, Sorry to hear that, i completely understand. Everybody can have a bad day.  Have a nice day, as well.  Mario White ClientesClosed   Amelia   Updated January 22, 2025 at 9:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Anyone can see Amelia booking form on your site they do not have to be WP user in order to use it. Once they book they will become Amelia sutomer and als ... Sarah Full Size WidgetClosed   Amelia   Updated January 22, 2025 at 9:58am   2 Most recent comment from Stefan Petrov:Hi Sarah, Thank you for reaching out to us. Unfortunately, there isn’t a dedicated option to adjust the size or height of the widget. However, after reviewing your website, I noticed that selecting ... stuart upgrading to proClosed   Amelia   Updated January 22, 2025 at 9:41am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This cannot be done automatically you need to manually install a new license. You can download Amelia from this link https://we.tl/t-zvXcupFcRd We are se ... Kendell Caton New Form not loadingClosed   Amelia   Updated January 22, 2025 at 9:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check if you can see the booking form on page when you are not logged in WordPress or when you are looking form the incognito mode? If this is the ... Bhaskar Not able to activate the accountClosed   Amelia   Updated January 22, 2025 at 9:29am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. You still have lite installed when you upgrade this is not done automatically you need to manually install full version. You can download Amelia from ... Mert Custom FieldClosed   Amelia   Updated January 22, 2025 at 9:10am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Fatima Compagnone adminClosed   Amelia   Updated January 22, 2025 at 8:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We do not have any such issues with Amelia. Can you please check in WordPress users if you have several roles added to this user? For example admin and ...