We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robert Pothier Exporting ALL info for new websiteClosed   Amelia   Updated January 22, 2025 at 8:51am   4 Most recent comment from Marko Davidović:Hello again, We have covered everything just in case. We understand that the last part regarding tables is most usefully but since you are working with other part as well we just wanted to cover every ... Marc Agraz Solicitud de listado de todos los shortcodes para el plugin Amelia Mensaje para adjuntar en el ticket de soporteClosed   Amelia   Updated January 22, 2025 at 8:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are sending you our article with out shortcodes you can find it on this link Amelia Shortcodes and Front-end Implementation Should you have any furthe ... Shauna Foley Forgot password email not workingClosed   Amelia   Updated January 22, 2025 at 8:08am   8 Most recent comment from Stefan Petrov:Hi Shauna, Thanks for the access link. According to my test, all working properly. I've created a new test customer with the Gmail account (my email) and I've requested a password reset on t ... VASTI GOUWS Question about SQLClosed Pre-purchase questions for wpDataTables   Updated January 22, 2025 at 7:00am   1 Most recent comment from VASTI GOUWS:Hi There,I am wanting to create a WP site.it has to integrate with an external SQL server.the idea is that I lookup values from the SQL Tables, and populate it on the WP Site.Does your plugin allow fo ... Jason King filter search bug reportClosed   wpDataTables   Updated January 22, 2025 at 3:16am   3 Most recent comment from Jason King:Hi Milo, Please see the image attach this is our original setting. The SQL query is correct, no error. 2nd attach: table look like this. Country is foreign key. 3rd attach show the foreign key s ... Bruce Hooke Default to showing last month of dataClosed   wpDataTables   Updated January 24, 2025 at 2:13am   2 Most recent comment from Bruce Hooke:I found a solution that works for me. What I did was create a custom shortcode that uses PHP to calculate the right date range. The start date then gets fed to wpDataTables by r ... Jens Eisemann Bad supportClosed   wpDataTables   Updated January 21, 2025 at 8:50pm   3 Most recent comment from Jens Eisemann:Hi Miloš,thank you very much and nice to hear from you.Kind regardsJens Patrick Barbé API connection with TeamLeader (for example Zapier necessary?)Closed   Amelia   Updated January 21, 2025 at 8:39pm   2 Most recent comment from Uroš Jovanović:Hello Patrick, Thank you for your detailed message and your enthusiasm for Amelia! Currently, there isn't a built-in integration between Amelia and Teamleader, but we can certainly help guide you ... Gary Morgan User Registration FomrClosed   Amelia   Updated January 21, 2025 at 8:32pm   2 Most recent comment from Uroš Jovanović:  Hello Gary, Thank you for reaching out! It sounds like this issue is not related to Amelia. It might be caused by a feature or setting within your WordPress theme or another plugin you hav ... Daniel dynamic date formatClosed   wpDataTables   Updated January 21, 2025 at 4:37pm   2 Most recent comment from Miloš Jovanović:Hi Daniel, Unfortunately, at the moment, we don't have any built-in way to create this kind of a dynamic date format on the same Site.- And it is not possible to make a 'relation/ or a condi ... Daniel input optionsClosed   wpDataTables   Updated January 21, 2025 at 4:33pm   2 Most recent comment from Miloš Jovanović:Hi Daniel, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pat ... Sven Nothnagel Eventlist in notificationClosed   Amelia   Updated January 24, 2025 at 3:42pm   11 Most recent comment from Stefan Petrov:Hi Sven, Apologies for the delayed answer. Since these events are recurring, basically Amelia will group them into one that should be visible in the Notification template. This particular event is rec ... Tom No warning for duplicate dataClosed   Amelia   Updated January 21, 2025 at 1:55pm   4 Most recent comment from Stefan Petrov:You are welcome, Tom. I'm glad that i could help. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Ilias Grigoriadis Remove some labels.Closed   Amelia   Updated January 21, 2025 at 1:30pm   6 Most recent comment from Stefan Petrov:You are welcome, Ilias. Should you have any other questions or issues, please feel free to reach out to us a new ticket and we will kindly provide assistance. Have a nice day! Oscar Soto Plugging errorClosed   Amelia   Updated January 21, 2025 at 11:46am   2 Most recent comment from Uroš Jovanović:Hello Oscar, Thank you for reaching out to us. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end o ...