We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Vincent Event URL - link to one URLClosed   Amelia   Updated January 21, 2025 at 11:31am   7 Most recent comment from Stefan Petrov:Hello, We completely understand that this feature is much needed, and we appreciate your feedback. However, we’d like to mention that we are currently focusing on a number of other features that hav ... Ilias Grigoriadis Date placeholderClosed   Amelia   Updated January 21, 2025 at 10:30am   4 Most recent comment from Uroš Jovanović:Hello, It’s great that you’ve found a solution by customizing the date format in the WordPress settings! The format l, j F Y indeed outputs the desired result like "Sunday, 19 January 2024." It� ... AMINE bleuhost mailClosed   Amelia   Updated January 21, 2025 at 10:28am   2 Most recent comment from Stefan Petrov:Hi Amine, Thanks for reaching out to us. The Bluehost is the custom host, we do have a tutorial for Google and Outlook, however, Outlook recently deprecated outlook as the hosting provider. You can fi ... Rivka van Egmond custom fielsClosed   Amelia   Updated January 21, 2025 at 10:22am   5 Most recent comment from Uroš Jovanović:Hello Rivka, Thank you for your message! WordPress is inherently responsive, meaning most themes adjust automatically to fit various screen sizes, including mobile devices. If you're looking to e ... Monika uploadClosed   Amelia   Updated January 21, 2025 at 10:21am   4 Most recent comment from Stefan Petrov:Hi Monika, Yes, that's correct. Once you log in to your TMS store account, you will find the option to download the latest version from there.    Fatima Compagnone Customizing doesnt WorkClosed   Amelia   Updated January 21, 2025 at 8:43am   2 Most recent comment from Stefan Petrov:Hi Fatima, Thank you for reaching out to us! All customizations can be made in the Customize section of Amelia. Please note that we are currently transitioning to the v2 versions of the booking forms, ... Yassin Ibenkouar Multiple appointmentsClosed   Amelia   Updated January 21, 2025 at 8:43am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment settings. When this i ... Astrid De Deyne Event waiting list - extra spots availableClosed   Amelia   Updated January 21, 2025 at 8:41am   4 Most recent comment from Stefan Petrov:Hi Astrid, The notification can be configured as soon as the waiting list is enabled. You will see this option    There is a notification template "Event Waiting list" that you can configure for th ... Adam Acord User-Selected Variable on LoadClosed   wpDataTables   Updated January 20, 2025 at 10:46pm   4 Most recent comment from Miloš Jovanović:Hi Adam, You're welcome, I am happy to advise. :)Thank you very much for your understanding once again.No problem at all, take your time and once you try these suggested methods, let me know how ... Craig Brown Litespeed cacheClosed   wpDataTables   Updated January 20, 2025 at 10:43pm   4 Most recent comment from Miloš Jovanović:Hi Craig, You're welcome, I am happy to help!   If you excluded this Page URL  ( and any other Page which has a server-side processing table on it) from caching - then you should not see this ... Jason King Request for RefundClosed   wpDataTables   Updated January 20, 2025 at 9:29pm   2 Most recent comment from Miloš Jovanović:Hi Jason,My sincerest apologies once again, I replied in regards to your refund question on this ticket, please check it out : https://tmsplugins.ticksy.com/ticket/3785756/.We can keep following up on ... Jason King Request for RefundClosed Pre-purchase questions for wpDataTables   Updated January 20, 2025 at 9:27pm   2 Most recent comment from Miloš Jovanović:Hello,My sincerest apologies, as mentioned on your oldest ticket, we had an issue with the ticketing system, some specific user tickets have been flagged as 'replied' and we did not correctl ... Jason King upgrade pluginClosed Pre-purchase questions for wpDataTables   Updated January 20, 2025 at 9:24pm   2 Most recent comment from Miloš Jovanović:Hi Jason, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your unde ... Juan Jose Problema con cache de datosClosed   wpDataTables   Updated January 20, 2025 at 9:19pm   6 Most recent comment from Miloš Jovanović:Hi Juan, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! ... Denis WP database access (connections)Closed   wpDataTables   Updated January 20, 2025 at 8:50pm   2 Most recent comment from Miloš Jovanović:Hi Denis, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3803676 For future reference, please don't open mul ...