As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Lucas Siri Feature Request: Display Available Time Slots in Employee PanelClosed   Amelia   Updated January 30, 2025 at 8:24am   2 Most recent comment from Stefan Petrov:Hi Lucas, Thanks for reaching out to us. In the employee panel, employees can only see the appointments assigned to them. When they attempt to reschedule an appointment, only the available time slots ... AMINE ZAPIER GOOGLE SHEET DATAClosed   Amelia   Updated January 30, 2025 at 8:23am   4 Most recent comment from Marko Davidović:Hello again, Yes, please if it is not to much trouble just to understand what you want to achieve exactly and we can ask our Dev for opinion if necessary. Please send us a video not longer than 60 or ... Peter Ballasiotes Filter range slider selector not workingClosed   wpDataTables   Updated January 29, 2025 at 10:46pm   1 Most recent comment from Peter Ballasiotes:The filter range slider selector not working for float value numbers. It only seems to work using integers. When I select the range slider it seems to break the table and sorting functionality. Can yo ... lorenzo carpagnano booking time slotsClosed   Amelia   Updated January 29, 2025 at 4:53pm   2 Most recent comment from Uroš Jovanović:Hello Lorenzo, Thank you for reaching out! I understand that you want to offer room reservations by the hour, half-day (9 AM – 1 PM and 2 PM – 6 PM), and full-day (9 AM – 6 PM) while ensuring th ... Sherill Oglia How to close out a packageClosed   Amelia   Updated January 29, 2025 at 2:48pm   2 Most recent comment from Stefan Petrov:Hi Sherill, I hope you're doing well! Basically, if a customer has already purchased a package, they can manage their appointments until the expiration date. This means they can still book appoin ... Mario Bratkovic Loading timeClosed   Amelia   Updated January 29, 2025 at 2:43pm   2 Most recent comment from Stefan Petrov:Hello Mario, Thank you for reaching out to us. The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the ... Tomas Parnarauskas Amelia and Trafft AppClosed   Amelia   Updated January 29, 2025 at 11:59am   2 Most recent comment from Stefan Petrov:Hi Tomas, Thanks for reaching out to us. Unfortunatelly, they cant be integrated together because they are separate products. Trafft is one of our other products, and while it may seem similar to Amel ... Courtney Holst Events won't addClosed   Amelia   Updated January 29, 2025 at 11:33am   7 Most recent comment from Stefan Petrov:Great to hear that its working properly now. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day. HINA MOHAMMED Amelia Plugin UpdateClosed Pre-purchase questions for Amelia   Updated January 29, 2025 at 11:32am   4 Most recent comment from Uroš Jovanović:  Hello Hina, The license you purchased in 2021 was an annual license, meaning it needed to be renewed each year to continue receiving updates and support. Since your license has expired, yo ... Daniel Auto apply voucher through URLClosed   Amelia   Updated January 29, 2025 at 10:52am   2 Most recent comment from Stefan Petrov:Hi Daniel, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. Coupons codes can be only added manually, on the booking form.  Please ... Bogdan Michitele Can't update existing tablesClosed   wpDataTables   Updated January 29, 2025 at 9:59am   5 Most recent comment from Bogdan Michitele:Hi again Milos, Here is the full error message being displayed: https://drive.google.com/file/d/17E3BMYimX7CdSx7gwL5ThMSk4skDWzI_/view?usp=sharingBest, Bogdan Stephanie Gibbs Booking Input FormClosed   Amelia   Updated January 29, 2025 at 8:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In customize section we must show every option that Amelia form can contain but this does not mean that it will on the front end. You just need to set ph ... Jason Huckabay Pop-Up not workingClosed   Amelia   Updated January 29, 2025 at 8:28am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for ea ... Ryuta Pending status notificationClosed   Amelia   Updated January 29, 2025 at 7:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, this is not possible at the moment. In Square as well in Mollie, an appointment is created as "pending," and if the payment fails, you wou ... Anjaneyulu Jadda Feature Request: Service-Specific Day Off in Ameliaoff feature is not thereClosed   Amelia   Updated January 29, 2025 at 7:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Service work hours depend on employee work hours so you need to set days off for employees not for services. If this employee is working on several servi ...