As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Sebastian Wilck Backend BookingClosed   Amelia   Updated January 28, 2025 at 10:59am   6 Most recent comment from Uroš Jovanović:Hello Sebastian, I reconfigured the WooCommerce rules on the Amelia > Settings > Payments page. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  ... Abel McBride Filtering QuestionClosed   wpDataTables   Updated January 28, 2025 at 10:57am   2 Most recent comment from Miloš Jovanović:Hi Abel, My sincerest apologies, we had some issues with the notifications of our ticketing system. Some tickets got flagged as replied, when the reply did not properly get sent.Unfortunately, your ti ... Patrick Barbé Problem with notification mails via smtp to end-userClosed   Amelia   Updated January 28, 2025 at 10:57am   8 Most recent comment from Marko Davidović:Hello again, We can not log in with these credentials perhaps the user name is not correct or perhaps you did not sent it to us Can you please check this and send us new ones? Looking forward to your ... Alex Breuer Error 403Closed   Amelia   Updated January 28, 2025 at 10:41am   10 Most recent comment from Aleksandar Vuković:Hello Timothy. Could you please contact your hosting provider and ask them to check the server configuration, particularly the client_max_body_size (for Nginx) or LimitRequestBody (for Apache) setting ... Daman How to Allow Multiple Customers to book the same time slot but also have a minimum requirement of 2 people per bookingClosed   Amelia   Updated January 28, 2025 at 10:02am   9 Most recent comment from Stefan Petrov:You are welcome, Daman. Looking forward to hearing from you regarding other questions or issues.   Danny Quality Amelia Pricing PlansClosed Pre-purchase questions for Amelia   Updated January 28, 2025 at 9:05am   6 Most recent comment from Marko Davidović:Hello again, You can log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for: If you don& ... Francesca Kendall categories cutting off imageClosed   Amelia   Updated January 28, 2025 at 9:02am   2 Most recent comment from Stefan Petrov:Hi Francesca, Thanks for reaching out to us and apologies for the delayed answer. I see that the media settings are configured to 180 x 180, but you are referring to the catalog booking form picture?� ... Entreredes Funcionalidad AmeliaClosed   Amelia   Updated January 28, 2025 at 8:36am   2 Most recent comment from Stefan Petrov:Hola Isra, Gracias por contactarnos. Desafortunadamente, esto no es posible configurarlo en Amelia. Permíteme explicarte por qué. La capacidad mínima y máxima está vinculada al servicio en sí, n ... Dor ban a customerClosed   Amelia   Updated January 28, 2025 at 7:39am   6 Most recent comment from Marko Davidović:      Hello again, You are using old version of Amelia and this was added later and you should know that we do not provide support for outdated versions of Amelia.  You can download Amelia from th ... Francisco Nicolas Customer filterClosed   Amelia   Updated January 28, 2025 at 7:16am   5 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Amer Ahmed Cache not updatingClosed   wpDataTables   Updated January 27, 2025 at 9:04pm   4 Most recent comment from Miloš Jovanović:Hi Amer, My sincere apologies for all this waiting time. There was an issue for notification with our ticketing system. We solved it so it should not happen again.Please check my reply on the original ... Krystian Redirect after logout from Customer PanelClosed   Amelia   Updated January 27, 2025 at 2:30pm   2 Most recent comment from Stefan Petrov:Hi Krystian, Unfortunately, there is no such option in Amelia currently. It might be possible with a third-party plugin, but since we do not have integration with any of them (even Ultimate Member), w ... Jack Emails not workingClosed   Amelia   Updated January 27, 2025 at 1:50pm   2 Most recent comment from Stefan Petrov:Hi Jack, Thanks for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or ... Kuldeep Plugin not workingClosed   Amelia   Updated January 27, 2025 at 1:48pm   2 Most recent comment from Stefan Petrov:Hi Kuldeep, As per the message, it appears you don’t have any categories, services, or employees created. Amelia doesn’t have anything to show on the front end for the customer to choose from. It ... Adrian in ability to test productClosed Pre-purchase questions for Amelia   Updated January 27, 2025 at 1:06pm   2 Most recent comment from Stefan Petrov:Hi Adrian, Thanks for reaching out to us. Unfortunately, we do not offer temporary licenses, but we do have a refund policy in place. You can purchase our license, test it out, and if it doesn’t mee ...