We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Maria Rodriguez mismanagementClosed   Amelia   Updated January 17, 2025 at 10:59am   2 Most recent comment from Stefan Petrov:Hi Maria, I’m not sure how you’re seeing that the tickets are deleted, but nothing has been changed on our side. We can still see your tickets, and I’ve just replied to your recent one. Please b ... Ilias Grigoriadis Adding custom field on Google Calendar detailsClosed   Amelia   Updated January 17, 2025 at 9:09am   3 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. W ... Hannah Inquiry Regarding Issues with Step-by-step 2.0 in AmeliaClosed   Amelia   Updated January 17, 2025 at 9:04am   5 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Abirame Periyasamy Archiving older notifications in AmeliaClosed   Amelia   Updated January 17, 2025 at 9:03am   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. What you want to achieve is not possible I'm afraid.  In light of this, we encourage you to kindly consider submitt ... Stephen Sovenyhazy make step-by-step scheduler largerClosed   Amelia   Updated January 17, 2025 at 8:56am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Our support does not fully provide customization solutions, but we can try to provid ... Ken Irwin Employees can't see other's eventsClosed   Amelia   Updated January 17, 2025 at 8:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not quite sure what exactly the issue is but employees can only see their own event not they can not see event from other employees. If this is no ... Abirame Periyasamy Highly Urgent: Customer Address Details and reporting for eventsClosed   Amelia   Updated January 17, 2025 at 6:24am   4 Most recent comment from Marko Davidović:Hello again, We are unable to provide a specific timeline or guarantee whether this feature will be implemented, as it depends on the number of votes your suggestion gathers, or if a similar request h ... Max Unable to process the paymentClosed   Amelia   Updated January 16, 2025 at 2:53pm   9 Most recent comment from Stefan Petrov:Hi Max, Apologies for the delay; it took some time to test this thoroughly. However, I wasn’t able to reproduce the issue you mentioned. I enabled test mode (bank transfer) in WooCommerce, and after ... Rodolfo Data SumsClosed   wpDataTables   Updated January 16, 2025 at 2:22pm   2 Most recent comment from Miloš Jovanović:Hi Rodolfo, I will do my best to advise on this use case. Our SQL Feature is not the same as a Database Management Tool, so for example - a specific Custom Query might work in your SQL Database dire ... Rodolfo Table RelationsClosed   wpDataTables   Updated January 16, 2025 at 2:22pm   2 Most recent comment from Miloš Jovanović:Hi Rodolfo,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... mossman Not shows table content of a WP Post table in edit modeClosed   wpDataTables   Updated January 16, 2025 at 1:49pm   4 Most recent comment from Miloš Jovanović:Hi Pau, I am glad to see this works as it should on your Site. I will thank our developers for providing the fix.We also sent you a new/updated fix on the new ticket - for the issue where a new added ... Trevor Zoom and notificationsClosed   Amelia   Updated January 16, 2025 at 12:32pm   2 Most recent comment from Uroš Jovanović:Hello Trevor, Thank you for reaching out and sharing the details of the issue you're facing. The workaround for this scenario would be to create separate services for Zoom and in-person sessions. ... Alexander Janetzke Request for Refund Due to Insufficient FunctionalityClosed   Amelia   Updated January 16, 2025 at 1:14pm   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that a refund has been issued to you.  We wish you all the best and hope you have a wonderful day ahead.  Florian Appointment Email Alias Doesnt workClosed   Amelia   Updated January 16, 2025 at 12:24pm   12 Most recent comment from Stefan Petrov:You are welcome, Florian, as always. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Stig Halland Problem with Amelia PopupClosed   Amelia   Updated January 16, 2025 at 12:22pm   20 Most recent comment from Stefan Petrov:Awesome! Great to hear that. Let us know if you have any other questions or issues.