As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Rizwanul Zoom meetingClosed   Amelia   Updated January 27, 2025 at 1:04pm   8 Most recent comment from Uroš Jovanović:Hello Rizwanul, Thank you for the update on this. For this purpose, you will need to click on the "Create New Notification" button and assign a specific service to that custom notification. Please let ... Mert Assistance Needed: Identifying Who Cancelled an AppointmentClosed   Amelia   Updated January 27, 2025 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Mert, Thank you for reaching out. Regarding your question about identifying who initiated the cancellation via the API or webhooks, the current API setup does not include a specific field like " ... Robert Pothier Wrong locations being bookedClosed   Amelia   Updated January 27, 2025 at 12:36pm   6 Most recent comment from Stefan Petrov:Hi Robert, That’s understandable, however, I was referring to the selection field that is always visible on the first step of the booking form. This isn’t related to the package location. Choosin ... Ruhel Resouce booking instead of employees.Closed   Amelia   Updated January 27, 2025 at 12:36pm   6 Most recent comment from Uroš Jovanović:Hello Ruhel, Thank you for the update on this. I will let you know as soon as possible. I appreciate your patience. Stephan Schulz TermineClosed   Amelia   Updated January 27, 2025 at 12:18pm   2 Most recent comment from Uroš Jovanović:Hallo Stephan, Ja, es ist möglich, Termine nur für bestimmte Tage buchbar zu machen. Du kannst dies tun, indem du den Dienst einem Mitarbeiter zuweist und seine Arbeitszeiten auf der Seite "Mitarbei ... Adam Pre-Sales QuestionClosed Pre-purchase questions for Amelia   Updated January 27, 2025 at 12:08pm   6 Most recent comment from Uroš Jovanović:Hello Adam, To set different prices for different days of the week in Amelia, one option is to use different employees for specific days with varying rates. Here’s how you can achieve that: Create ... Jonathan C Reif Hiding table before filterClosed   wpDataTables   Updated January 27, 2025 at 12:06pm   2 Most recent comment from Miloš Jovanović:Hi Jon, My sincere apologies, there was an issue on the original ticket.I replied to it now, and let's please keep following there : https://tmsplugins.ticksy.com/ticket/3801064Thank you very muc ... Sean Howell Not receiving 'Pending' email notificationsClosed   Amelia   Updated January 27, 2025 at 12:06pm   14 Most recent comment from Marko Davidović:Hello again, We have accessed your site and noticed that you are still using WP Mail instead of SMTP Mail. As we explained in our previous reply a year ago, we can only provide limited assistance wit ... Colin Booking block hours!Closed   Amelia   Updated January 27, 2025 at 11:45am   4 Most recent comment from Marko Davidović:Hello again, Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all the best and hope you have a w ... Sophie support with formula columnClosed   wpDataTables   Updated January 27, 2025 at 11:30am   3 Most recent comment from Miloš Jovanović:Hi Sophie, Just wanted to update - I replied to the original ticket after doing some tests on your Site.Let's please follow up on that ticket and we can close this one.Thank you again for all you ... Robert Lauer WP TablesClosed Pre-purchase questions for wpDataTables   Updated January 27, 2025 at 11:11am   2 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Randy Miller Staging Site Account Needed?Closed   wpDataTables   Updated January 27, 2025 at 10:23am   4 Most recent comment from Miloš Jovanović:Hi Randy, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pati ... Sruthi Ravindran PackagesClosed   Amelia   Updated January 27, 2025 at 9:23am   10 Most recent comment from Stefan Petrov:You are welcome, Sruthi. Great to hear that it's working now. Looking forward to hearing from you regarding other questions or issues. Have a nice day.  Amanda Customer Panel 2.0Closed   Amelia   Updated January 27, 2025 at 9:22am   6 Most recent comment from Stefan Petrov:You are welcome, Amanda. I'm glad that i could help.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews ... Martin Herold Cannot change form visualClosed   Amelia   Updated January 27, 2025 at 9:17am   4 Most recent comment from Stefan Petrov:Hi Martin, Just a quick note—you’ll need to ensure you’re using the correct shortcode. There are separate shortcodes for each booking form: The old booking form uses: [ameliabooking] The new one ...