We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dave Pre-purchase question about wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated January 20, 2025 at 8:20pm   2 Most recent comment from Miloš Jovanović:Hi Dave, Yes - we have the feature to use Google Sheets as the data source for our tables. There are two ways how you can use Google Sheets data in our plugin: 1. if you Link the table to Google Spre ... Ruben Folder and Categories show 4 but no Tables visibleClosed   wpDataTables   Updated January 20, 2025 at 7:35pm   2 Most recent comment from Miloš Jovanović:Hi Ruben, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... FRANCESCA GANDINI Viewing "custom fields" for Event AttendeesClosed   Amelia   Updated January 20, 2025 at 12:17pm   2 Most recent comment from Uroš Jovanović:  Hello Francesca, Thank you for reaching out. Currently, Amelia does not have an option to directly view the answers to custom fields for all attendees in a list format. The information mus ... Siobhan Meehan Booking package issuesClosed   Amelia   Updated January 20, 2025 at 12:05pm   6 Most recent comment from Stefan Petrov:Hello, Apologies for the delayed answer, but i already have tried these credentials. Unfortunatelly, these are not correct. I've also tried with the VPN, but it's the same issue.        Saison FonctionalityClosed Pre-purchase questions for wpDataTables   Updated January 20, 2025 at 12:04pm   2 Most recent comment from Miloš Jovanović:Hi Saison, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... AMINE integration directly with google sheetClosed   Amelia   Updated January 20, 2025 at 11:29am   2 Most recent comment from Stefan Petrov:Hi Amine, Thanks for reaching out to us. Amelia can be integrated to any CRM with the Webhooks. This setting allows you to set several hooks that will send data from the Amelia plugin to any other app ... Evelyne Vanraes Google CalendarClosed   Amelia   Updated January 20, 2025 at 11:05am   2 Most recent comment from Stefan Petrov:Hi Evelyne, Thanks for reaching out to us. Unfortunately, there is no such option currently, as employees can be only assigned to one (main) Google Calendar. Please feel free to search through our fe ... Maria IntegracionesClosed   Amelia   Updated January 20, 2025 at 10:31am   2 Most recent comment from Stefan Petrov:Hola María, Gracias por contactarnos. Lamentablemente, Amelia actualmente no tiene integración con TutorLMS o LearnDash. Sin embargo, hemos escuchado de algunos usuarios que han logrado crear su pro ... Dani Update mail - customerClosed   Amelia   Updated January 20, 2025 at 10:14am   12 Most recent comment from Stefan Petrov:Hi Dani, No problem. Please, let us know if you have any other questions on a new ticket and we will kindly provide assistance.    yunus BlacklistClosed   Amelia   Updated January 20, 2025 at 9:57am   2 Most recent comment from Uroš Jovanović:Hello Yunus, Thank you for bringing this up! Amelia does indeed offer a way to address this issue. You can block specific customers directly from the Amelia > Customers page in the WordPress dashboard ... Creed Creatives Amelia Customization Error 403Closed   Amelia   Updated January 20, 2025 at 9:41am   4 Most recent comment from Stefan Petrov:Hello, Thank you for providing access. I was able to confirm the same issue. This error typically occurs for one of two reasons: The web server owners have correctly configured access permissions, and ... Humaid Amelia White LabelClosed   Amelia   Updated January 20, 2025 at 9:25am   26 Most recent comment from Uroš Jovanović:Hello Tolga, Thank you for your message! You can definitely reach out to us for updates regarding the redesign process. However, there will be no public testing or small test groups during this period ... YURIKA SEKINE Unable to add categoryClosed   Amelia   Updated January 20, 2025 at 8:21am   7 Most recent comment from Stefan Petrov:Hi Yurika, Thanks for letting me know. Great to see that you were able to find the solution. Should you have any other questions or issues, feel free to open a new ticket and we will kindly provide as ... Fundacja ADHD Inquiry about synchronizing Booksy calendar with AmeliaClosed   Amelia   Updated January 20, 2025 at 6:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It is not possible to synchronize these plugins since there is not integration but there is a workaround that can help. If you connect them to same calen ... Veronica Loyalty Program?Closed   Amelia   Updated January 20, 2025 at 6:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We do not have any integration with any similar plugin or we would gladly recommend the ...