We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jan Saving EventsClosed Pre-purchase questions for Amelia   Updated October 4, 2022 at 10:04pm   4 Most recent comment from Uroš Jovanović:Hello Jan,Glad to hear that the issue has been resolved.Please let us know if you have any other questions about the Amelia plugin. chamara full features of basic planClosed Pre-purchase questions for Amelia   Updated October 4, 2022 at 9:59pm   6 Most recent comment from Uroš Jovanović:Hello Chamura,You will be able to change the status of the customer's booking and the customers will be able to see the status of their booking on the customer panel.Hope this helps you.Please le ... Martin Štecher JSON source for tableClosed Pre-purchase questions for wpDataTables   Updated October 4, 2022 at 8:38pm   11 Most recent comment from Miloš Jovanović:Hi, Martin Sorry for such waiting time.Thank you very much for the JSON file, I am now able to test it.On our Demo site, I am getting error as "There are no rows" :but I will get help from senior co ... Tajan Thierry Reservation module display problemClosed   Amelia   Updated October 4, 2022 at 7:39pm   5 Most recent comment from Miloš Jovanović:Hi, Gianni.We realise that the issue on your site has had an impact to your business,but the issue on this ticket is completely different.On your site, somebody has somehow deleted all the Amelia tab ... Kerra About the linkClosed   Amelia   Updated October 4, 2022 at 7:09pm   4 Most recent comment from Miloš Jovanović:Hi, Kerra Can you please check the work hours of the employee providing the selected service-does the employee have enough work hours to cover the duration of the service, with any added buffer time ... Melvin Appointments not scheduledClosed   Amelia   Updated October 12, 2022 at 10:58am   10 Most recent comment from Miloš Jovanović:Hi, MelvinWe are just following up on this.If you still require our assistance, please provide us with URL and credentials to access your database, either via PhPMyAdmin or cPanel,so that we can inves ... ALEJANDRO PORNEBO Return and Refund my purchase of wpdatatablesClosed   wpDataTables   Updated October 6, 2022 at 8:29am   4 Most recent comment from Miloš Jovanović:Hi, Alejandro.Just following up on this.I can confirm that our management has manually refunded what you need.It will take a couple of business days, but the funds will be in your account very soon.L ... Francesca Kendall Booking form 2.0 Any EmployeeClosed   Amelia   Updated October 4, 2022 at 3:29pm   8 Most recent comment from Uroš Jovanović:Hello Francesca,My apologies for the misunderstanding, I thought that we were talking about employee choice when there is no "Employee" field on the booking form.You are right about that, when there ... miri bench calculationsClosed   wpDataTables   Updated October 4, 2022 at 3:19pm   2 Most recent comment from Miloš Jovanović:Hi, miri Sorry for the delay-We are not sure we fully understood your question.If you meant, is it possible to open a formula editor, in a Formula based column,and to use values from a column from a ... Mitchell Edit thumbnail picture (Catalog Booking)Closed   Amelia   Updated October 4, 2022 at 3:18pm   3 Most recent comment from Uroš Jovanović:Hello Mitchell,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Romain Folio Calendar ViewClosed   Amelia   Updated October 4, 2022 at 1:27pm   5 Most recent comment from Miloš Jovanović:Hi, Folio At this time, unfortunately, we don't have any way to hide/remove the closed Events on the Calendar View,but also not for the Events List View as well.-I even tried to see if we can ... Bjorn Cannot add users as EmployeesClosed   Amelia   Updated October 4, 2022 at 1:08pm   4 Most recent comment from Uroš Jovanović:Hello Bjorn,Thank you for clearing that up.The employee in Amelia can only be connected to the WordPress user with the "Amelia employee" role with the same email as the employee in Amelia. When one em ... Gianni HELP please: I lost all my appointmentsClosed   Amelia   Updated October 4, 2022 at 12:50pm   7 Most recent comment from Miloš Jovanović:Hi, Gianni  I am truly sorry for the response times. I understand that your hosting provides 24/7 support, but we are not able to provide such coverage, we work from 8 AM until 7 PM on Belgrade, Se ... Mathias Schunke Master-details not shown on pageClosed   Master-Detail Tables for wpDataTables   Updated October 4, 2022 at 12:39pm   13 Most recent comment from Miloš Jovanović:Hi, Mathias That sounds like a good plan.We agree, if you could use any other page builder for the time being, or Classic Editor, just for the Master-Detail Template Page,until our developers inve ... Arianne .G Stripe MobileClosed   Amelia   Updated October 4, 2022 at 11:33am   2 Most recent comment from Marko Davidović:Hello Arianne, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. With Stripe you can only pay via credit card in Amelia.I'll kindly ask you to add ...