We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peter Front-end editClosed   wpDataTables   Updated October 26, 2022 at 5:33pm   3 Most recent comment from Miloš Jovanović:Hi, Peter Thanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to creat ... Aline Translation ameliaClosed   Amelia   Updated October 26, 2022 at 5:27pm   2 Most recent comment from Miloš Jovanović:Hi, Aline Sorry for the delayWe can see that the correct locale is being "triggered" on the page https://asbestattest.ecca.be/fr/planifiez/as french Belgium, so it is strange if Amelia does not pul ... Damien O\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'Regan Fuzzy Searching / Ecommerce / Date PickerClosed   wpDataTables   Updated October 26, 2022 at 3:46pm   4 Most recent comment from Miloš Jovanović:Hi, Damien No problem at all.Thank you for the suggestions, i will bring them to our devs attention and they will do their best to make solutions as soon as possible.I have been advised by our deve ... Frank C Fang Employees section missingClosed Pre-purchase questions for Amelia   Updated October 26, 2022 at 2:00pm   6 Most recent comment from Marko Davidović:Hello Frank,You are most welcome. We wish you all the best and have a nice day also.  Dimitris Vayenas ChartsClosed   wpDataTables   Updated October 26, 2022 at 12:56pm   4 Most recent comment from Miloš Jovanović:Hi, Dimitris Thank you for your patience, and for this update.I can see what you mean on the related page,yes - that should work for the time being,  with the possibility of hiding the table compl ... Wilco Heijkants SMS notificationClosed   Amelia   Updated October 26, 2022 at 12:01pm   6 Most recent comment from Marko Davidović:Hello Wilco, You are most welcome, and we are glad to hear that everything is working. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the ... Renen Jose Navalta Amelia "Extras" LabelClosed   Amelia   Updated October 26, 2022 at 11:28am   6 Most recent comment from Marko Davidović:Hello Renen Jose Navalta, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you ... Daniel Badanjak Ability to change the order of service selectionClosed   Amelia   Updated October 26, 2022 at 9:56am   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is not possible to achieve due to Amelia's logic and functioning. If you hav ... Leonardo Vasconcelos Lima upgrade de softwareClosed Pre-purchase questions for Amelia   Updated October 26, 2022 at 8:43am   2 Most recent comment from Uroš Jovanović:Hello Leonardo,Thank you for expressing interest in the Amelia plugin.When you upgrade licenses, you will have to pay the difference between the two licenses. When the upgrade is done, you simply re ... Anne Aho How to change the number of additional persons to three instead of oneClosed   Amelia   Updated October 26, 2022 at 8:00am   2 Most recent comment from Marko Davidović:Hello Anne, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Branquet Corentin Generate Google calendar EventClosed Pre-purchase questions for Amelia   Updated October 27, 2022 at 1:38pm   17 Most recent comment from Marko Davidović:Hello again Branquet,We just got the feedback from our colleagues and they have sent some examplesExample of $appointmntData array array (  'id' => 924,  'bookings' =>   array ... Landry Package customersClosed   Amelia   Updated October 26, 2022 at 7:34am   2 Most recent comment from Marko Davidović:Hello Landry, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But this is a good suggestion I'll kindly ask you to add it as a feature suggesti ... Christina Anderson Booking 2.0Closed   Amelia   Updated October 26, 2022 at 7:16am   2 Most recent comment from Marko Davidović:Hello Christina, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. At this time it is not possible to turn that off. This is part of Amelia's desi ... Victor Reyes CRON task not workingClosed   Amelia   Updated October 26, 2022 at 6:44am   3 Most recent comment from Marko Davidović:Hello Victor, Thank you for reaching out to us. Cron is not Amelia's feature cron is a WordPress feature. You can use cron with Amelia, but setting cron is not part of Amelia's support becau ... frederic employee bugClosed   Amelia   Updated October 26, 2022 at 6:26am   2 Most recent comment from Marko Davidović:Hello Frederic, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ...