We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

JDuttlinger PHP VersionClosed   Amelia   Updated October 29, 2022 at 1:32pm   3 Most recent comment from Miloš Jovanović:Hi, JDuttlinger  Amelia supports PHP 8.1 and our developers have optimized it for that version, but we have done a lot of testing with different configurations of WordPress,   and generally speakin ... TONTALE Gap between the time of the chosen appointment and the scheduleClosed   Amelia   Updated October 28, 2022 at 9:57pm   2 Most recent comment from Stanislav Snagovskiy:Hello Tontale, Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inher ... Mauricio Adolfo Ayala Aguirre MERCADO PAGOClosed Pre-purchase questions for Amelia   Updated October 28, 2022 at 5:52pm   2 Most recent comment from Uroš Jovanović:Hello Mauricio,Thank you for expressing interest in the Amelia plugin.Unfortunately, there is currently integration with Mercado pago with Amelia's built-in features. You can suggest that featu ... Fore Custom Email TemplateClosed   Amelia   Updated October 28, 2022 at 2:00pm   3 Most recent comment from Uroš Jovanović:Hello Fore,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Alexandre Azra Resend invitation notificationClosed   Amelia   Updated October 28, 2022 at 12:18pm   2 Most recent comment from Uroš Jovanović:Hello Alexandre,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Franck Time required before bookingClosed   Amelia   Updated October 28, 2022 at 10:36am   2 Most recent comment from Marko Davidović:Hello Franck, Thank you for reaching out to us.This is how Amelia works and it is designed so that it counts days not just working days. I'll kindly ask you to add it as a feature suggestion on ... Yuri How much is Amelia Basic's renewal fee?Closed   Amelia   Updated October 28, 2022 at 10:32am   2 Most recent comment from Marko Davidović:Hello Yuri, Thank you for reaching out to us.We have checked in the system and your price for the renewal will be JP¥6,980.If you have any more questions please open another ticket and we will gladl ... Hans-Peter Wellke EventsClosed Pre-purchase questions for Amelia   Updated October 28, 2022 at 6:47am   2 Most recent comment from Marko Davidović:Hello Hans-Peter, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can only have one at a time. The integration works this way, and it doesn' ... Jin How can I add in the Amelia registration widget and select a course by default?Closed   Amelia   Updated October 27, 2022 at 8:47pm   9 Most recent comment from Stanislav Snagovskiy:Dear Jin,As I wrote to you below, unfortunately, this cannot be done, You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully follow suggestions from our cu ... Jonas Höglund packages not showing in DiviClosed   Amelia   Updated October 27, 2022 at 8:23pm   4 Most recent comment from Stanislav Snagovskiy:Dear Jonas,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.You can suggest ... Brian Milnes Adding large number of rows to a very large TableClosed   wpDataTables   Updated October 27, 2022 at 7:34pm   6 Most recent comment from Miloš Jovanović:Hi, Brian  I can see what you mean. Yes, that was kind of an idea in the moment, to try to think of an "alternate way"  that might work for SQL tables, but now when I think more about it, it woul ... Mee Auto cache different timesClosed   wpDataTables   Updated October 27, 2022 at 5:45pm   5 Most recent comment from Miloš Jovanović:Hi, Mee No problem at all.Anything else that we could assist with, please don't hesitate to create new tickets. Kind regards. Mike Receiving "some" Email NotificationsClosed   Amelia   Updated October 27, 2022 at 3:27pm   10 Most recent comment from Uroš Jovanović:Hello Mike,Here is a video showing how to add an email to the "Send all notifications to additional addresses" field.Hope this helps you.Please let me know if you have any other questions. Anni Toivakainen The employee descriptions - how client can see themClosed   Amelia   Updated October 27, 2022 at 1:16pm   17 Most recent comment from Marko Davidović:Hello again Anni,You are most welcome. Not at all, we are here to help in any way we can. We wish you a good holiday. Have a great time.  Evolcan Services per locationClosed   Amelia   Updated October 27, 2022 at 12:35pm   2 Most recent comment from Uroš Jovanović:Hello Evolcan,Thank you for reaching out to us.Service per location can be set up in the Employee working hours settings, where you can select specifically for a specific location at a specific time ...