We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Vaibhav Want some clarity about the product functionalityClosed Pre-purchase questions for Amelia   Updated December 19, 2022 at 2:29pm   4 Most recent comment from Marko Davidović:Hello Vaibhav,Yes of course. You can read more about it on this link https://wpamelia.com/google-meet/.We wish you all the best. Have a nice day. Brett Stocker Data SecurityClosed   wpDataTables   Updated December 19, 2022 at 2:07pm   4 Most recent comment from Miloš Jovanović:Hi, Brett My apologies again for the waiting time.-I am sorry to disappoint you, but currently, it is not possible in any way to programmatically make any automated way to generate multiple tables a ... Brett Stocker Number Range Slider BrokenClosed   wpDataTables   Updated December 19, 2022 at 1:56pm   3 Most recent comment from Miloš Jovanović:Hi, Brett Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Kristin SMS NoificationsClosed   Amelia   Updated December 19, 2022 at 12:40pm   7 Most recent comment from Miloš Jovanović:Hi Kristin, and Tamara, it seems that you are both having the same issue, if you try to Log in existing Amelia SMS account, or try to Sign Up for a new Amelia SMS account - do you just get a "spinnin ... Karen Adding tax based on the custom field inputted by the userClosed   Amelia   Updated December 19, 2022 at 12:35pm   2 Most recent comment from Uroš Jovanović:Hello Karen,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Evan Employees filterClosed   Amelia   Updated December 19, 2022 at 11:10am   5 Most recent comment from Uroš Jovanović:Hello Evan,Glad to be able to assist you.Please let us know if you have any other questions. Barbara Thieme Service: Custom Duration is not adjusted in cartClosed   Amelia   Updated December 27, 2022 at 12:21pm   5 Most recent comment from Marko Davidović:Hello Barbara,We just got the feedback from our colleagues and they have told us that they managed to isolate the issue, and this will be fixed in one of the future updates.We wish you all the best. H ... Barbara Thieme Classes vs. recurring eventsClosed   Amelia   Updated December 19, 2022 at 9:19am   8 Most recent comment from Marko Davidović:Hello again Barbara,You are most welcome. If you have any more questions please open a new ticket for each question and we will gladly help you there. We wish you all the best. Have a nice day. Barbara Thieme Event List FrontendClosed   Amelia   Updated December 19, 2022 at 9:18am   4 Most recent comment from Marko Davidović:Hello Barbara,You are most welcome. If you have any more questions please open a new ticket for each question and we will gladly help you there. We wish you all the best. Have a nice day.  Michael Date and Time FeaturesClosed   Amelia   Updated December 19, 2022 at 9:13am   4 Most recent comment from Marko Davidović:Hello Michael, You are most welcome, and we are glad that we were able to help you. Hopefully, you will manage to achieve what you need. If you have any more questions please open another ticket and ... Camilo Reset password links gives a 404Closed   Amelia   Updated December 19, 2022 at 8:53am   4 Most recent comment from Marko Davidović:Hello Camilo, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Fisioklinic prenotazioniClosed   Amelia   Updated December 19, 2022 at 8:08am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.For Automatically create Amelia Customer user  – If this option is enabled every time a new customer makes an appointment they will automatically get a Word ... ryan remove "number of people" optionClosed Pre-purchase questions for Amelia   Updated December 19, 2022 at 8:05am   2 Most recent comment from Marko Davidović:Hello Ryan, Thank you for reaching out to us.If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. Becau ... Vena Set a service for sevrals usersClosed   Amelia   Updated December 19, 2022 at 8:00am   2 Most recent comment from Marko Davidović:Hello Vena, I'm afraid we didn't quite get exactly what the issues are. Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the best.  Darly Sebastian Cant accept appointment and process paymentClosed   Amelia   Updated December 19, 2022 at 7:46am   4 Most recent comment from Marko Davidović:Hello Darly,Did you check your keys? Can you please let us know if everything is working now? Looking forward to your reply.