As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Moe Hide PAckages from servicesClosed   Amelia   Updated December 30, 2022 at 3:01pm   2 Most recent comment from Uroš Jovanović:Hello Moe,Thank you for reaching out to us.At the moment, it is only possible to display both packages and services, services-only and packages-only.Please let me know if that helped you.Let me know ... kim wiil Don't show data on SQL table after replacing the entire Admin tableClosed   wpDataTables   Updated December 30, 2022 at 1:38pm   6 Most recent comment from Miloš Jovanović:Hi, kim 1. Thank you for clarifying, i understand now what you mean.You are correct, at the moment it is like this,if you enable the Popover Editing, then the  New/Edit/Delete row buttons from the ... kim wiil Data Chart - Minimum count of this chart is 2Closed   wpDataTables   Updated December 30, 2022 at 1:18pm   2 Most recent comment from Miloš Jovanović:Hi, kim Can you please tell me, what type of chart are you trying to make, and what is the chart engine?And which types of columns are you picking?If possible, it is best to show me some screenshots ... Ashley Hart upgrade plugin on siteClosed   wpDataTables   Updated December 30, 2022 at 1:09pm   2 Most recent comment from Miloš Jovanović:Hi Ashley Thanks for reaching out to usIf you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed. - Please follow the steps expl ... Paul 15min appointment times?Closed Pre-purchase questions for Amelia   Updated December 30, 2022 at 1:08pm   2 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for expressing interest in the Amelia plugin.For that purpose, you need to set the "Default time slot step" value on the Amelia/Settings/General page to 15 minutes.Please let me ... Patrick McCormick moving Amelia data to different WP databaseClosed   Amelia   Updated December 30, 2022 at 11:56am   18 Most recent comment from Marko Davidović:Hello Patrick,As far as I can see, the ticket was assigned to my colleague and he replied to you today. Please continue further conversation with him on that ticket and he will gladly help.If you have ... Patrick McCormick Errors after transferring dataClosed   Amelia   Updated December 30, 2022 at 11:19am   6 Most recent comment from Uroš Jovanović:Hello Patrick,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Alexander Backend - Create an AppointmentClosed   Amelia   Updated December 30, 2022 at 10:25am   4 Most recent comment from Marko Davidović:Hello Alexander,Thank you for the screenshots we understand what you mean now. Unfortunately, currently, this feature is not built-in in Amelia. This is how Amelia is designed. I will forward your su ... Moe Login with mobile numberClosed   Amelia   Updated December 30, 2022 at 8:49am   2 Most recent comment from Marko Davidović:Hello Moe, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of more screenshots? We wish you all the ... Amandine same service different durationsClosed   Amelia   Updated December 30, 2022 at 8:40am   2 Most recent comment from Marko Davidović:Hello Amandine, Thank you for reaching out to us.We will try to help you as best we can. The service's working hours depend on the employee's working hours. So you ned to set that in employ ... Alexander Book multiple services at onceClosed   Amelia   Updated December 30, 2022 at 7:19am   2 Most recent comment from Marko Davidović:Hello Alexander, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://featu ... John Master Details, Button Format, and HTML Links in a TableClosed   Master-Detail Tables for wpDataTables   Updated January 13, 2023 at 8:26pm   7 Most recent comment from Miloš Jovanović:Hi, John Firstly my sincerest apologies for all the waiting time. We have been advised by our 2nd level Team on a possible workaround to achieve what you need. - There is a way to use the SQL CONCAT ... Artyom Employee listClosed Pre-purchase questions for Amelia   Updated December 29, 2022 at 4:15pm   2 Most recent comment from Uroš Jovanović:Hello Artyom,Thank you for reaching out to us.At the moment, we only have an employee panel, but we do not have a rating and feedback system integrated, but it will be available in the future, but the ... Caps PreSale questionsClosed Pre-purchase questions for Amelia   Updated December 29, 2022 at 3:00pm   2 Most recent comment from Uroš Jovanović:Hello Caps,Thank you for expressing interest in the Amelia plugin.1. There are two different types of appointments each of which is based on the maximum capacity of the service that is delivered ... Edwin van Halem Locations strictly bound to employeeClosed   Amelia   Updated December 29, 2022 at 12:47pm   4 Most recent comment from Marko Davidović:Hello Edwin, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ...