As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

FRANKLIN SHEPS event bookingClosed Pre-purchase questions for Amelia   Updated December 28, 2022 at 7:59am   4 Most recent comment from Marko Davidović:Hello Franklin,You can manage an event and during that event you can add attendees. But there are 2 options, you can either display the entire list of events together with recurring or you can display ... John featureClosed Pre-purchase questions for Amelia   Updated December 28, 2022 at 7:33am   8 Most recent comment from Uroš Jovanović:Hello John,Thank you for the update.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s ... Kessy Juma Mrisho PDF in report builder shouldClosed   Report Builder for wpDataTables   Updated December 27, 2022 at 9:12pm   2 Most recent comment from Miloš Jovanović:Hi, Kessy You are correct,  i agree with you.We have a plan to work on adding a PDF export to Report Builder soon, but i can't promise an ETA on it.Please feel free to search on our suggestio ... David Amelia conflicts with Hide My WP GhostClosed   Amelia   Updated December 27, 2022 at 4:25pm   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.Thank you for providing us with this information, I will have this forwarded to our developers and hope that the conflict will be resolved soon.Please let ... Mike Simmons problem with calendar in iOS phonesClosed   Amelia   Updated December 27, 2022 at 3:09pm   9 Most recent comment from Uroš Jovanović:Helo Mike,For that purpose, you need to increase the working periods of the employee to match the duration of that service (4h). For example, instead of 16:00-18:00, set it to 16:00-20:00.Please let m ... Francesca Kendall User rolesClosed   Amelia   Updated December 27, 2022 at 2:02pm   8 Most recent comment from Uroš Jovanović:Hello Francesca,This is the one that gives permission to the user to create customers:amelia_write_customersPlease let me know if you have any other questions. BOUKHENNOUS CHERIF Fichier jointClosed   Amelia   Updated December 27, 2022 at 1:59pm   4 Most recent comment from Uroš Jovanović:Hello Cherif,Thank you for reaching back out to us.For that purpose, you need to add the corresponding custom field to the employee notification template.Hope this helps you.Please let me know if you ... Thomas Strobl Label Translation (employee, service)Closed   Amelia   Updated December 27, 2022 at 1:06pm   4 Most recent comment from Uroš Jovanović:Hello Thomas,Glad to hear that you managed to resolve this.Please let me know if you have any other questions. kris Waiting for Payment after purchase of an eventClosed   Amelia   Updated December 27, 2022 at 1:05pm   6 Most recent comment from Uroš Jovanović:Hello Kris,Thank you for that.I tested it out with the sandbox credentials and I was able to book the event via PayPal.Can you check if the live client ID and live secret values are correct and also ... Alejandro Ramírez On site cleaning servicesClosed   Amelia   Updated December 27, 2022 at 11:42am   2 Most recent comment from Uroš Jovanović:Hello Alejandro,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ... [deleted] timeZone DB ValueClosed   Amelia   Updated December 27, 2022 at 11:32am   7 Most recent comment from Uroš Jovanović:Hello Kory,Thank you for reaching back out to us.Unfortunately, there is currently no such option, the customer would need to book the appointment from the front end for the time zone to be updated t ... SANTIAGO not showing propperly on mobilesClosed   Amelia   Updated December 27, 2022 at 11:14am   2 Most recent comment from Uroš Jovanović:Hello Santiago,Thank you for reaching out to us.Can you please let me know if this does not work only for a specific mobile device or is there an issue with every device?Looking forward to your reply. Michael Auto renewed on a monthly basisClosed   Amelia   Updated December 27, 2022 at 10:55am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Pablo Cron doubtClosed   Amelia   Updated December 27, 2022 at 10:54am   4 Most recent comment from Uroš Jovanović:Hello Pablo,Glad to be able to assist you.Please let me know if you have any other qeustions. Rodrigo Cartagena Armijo AppointmentsClosed Pre-purchase questions for Amelia   Updated December 27, 2022 at 10:37am   6 Most recent comment from Uroš Jovanović:Hello Rodrigo,Glad to be able to assist you.Merry Christmas!