We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rodolfo Hidden item in selectbox filterClosed   wpDataTables   Updated December 14, 2022 at 6:09pm   6 Most recent comment from Miloš Jovanović:Hi, Rodolfo You're welcome, i am delighted to see that this has resolved the conflict with the styles.As i mentioned before - this CSS is going to stay as it is even when you update the plugin, ... Kudor Tiberiu Adrian placeholdersClosed   wpDataTables   Updated December 14, 2022 at 5:31pm   2 Most recent comment from Miloš Jovanović:Hi, Kudor Thanks for reaching out to usIf i understood, you wish to manually define which values should come up as available choices for filtering, right?If that is the case, you can do it like this ... Frederick Discount per user roleClosed Pre-purchase questions for Amelia   Updated December 14, 2022 at 4:52pm   2 Most recent comment from Uroš Jovanović:Hello Frederick,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Francesca Kendall Certain people depositClosed   Amelia   Updated December 14, 2022 at 4:46pm   2 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching out to us.At the moment, there is no option to set a deposit only for certain customers, but there is an option to set a deposit per service.Please let me know ... renae Stevens booking issueClosed   Amelia   Updated December 14, 2022 at 4:42pm   2 Most recent comment from Uroš Jovanović:Hello Renae,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Nicole Binder Language SettingsClosed   Amelia   Updated December 14, 2022 at 4:42pm   2 Most recent comment from Uroš Jovanović:Hello Nicole,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. I ... Jennefer Events & PackagesClosed   Amelia   Updated December 14, 2022 at 4:36pm   2 Most recent comment from Uroš Jovanović:Hello Jennefer,Thank you for reaching out to us.Unfortunately, there is currently no option to create packages for services but we have the plan to include this feature in one of the future updates, ... Abhi Rao I want to make a row in the table clickableClosed   wpDataTables   Updated December 14, 2022 at 4:15pm   6 Most recent comment from Miloš Jovanović:Hi, Abhi You're welcome, i am happy to advise. Anything else that we could assist with, please don't hesitate to create new tickets.Thank you Michael Stuart MYSQL Add column to table breaks data tableClosed   wpDataTables   Updated December 14, 2022 at 3:23pm   3 Most recent comment from Miloš Jovanović:Hi, Michael Sorry for replying so lateI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ... Jacob S Scheduling ServicesClosed   Amelia   Updated December 14, 2022 at 3:08pm   2 Most recent comment from Uroš Jovanović:Hello Jacob,Thank you for reaching out to us.For that purpose, you can set different working periods to be applied to specific services.Please let me know if you have any other questions. Pablo Double appointment optionClosed   Amelia   Updated December 14, 2022 at 2:21pm   10 Most recent comment from Marko Davidović:Hello Pablo,Thank you for this. Hopefully, this suggestion will have plenty of votes.If you have any more questions please open a new ticket for each question and we will gladly help you there. We wi ... Evgeniia Booking multiple servicesClosed Pre-purchase questions for Amelia   Updated December 14, 2022 at 2:20pm   6 Most recent comment from Marko Davidović:Hello Evgeniia,No, unfortunately, currently, this feature is not built-in in Amelia. They can only book this with the same employee. What you want to achieve as far as we can see from your picture is ... Arijit Ghosh wpDataTablesClosed   wpDataTables   Updated December 14, 2022 at 2:18pm   2 Most recent comment from Miloš Jovanović:Hi, Arijit I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3186904/ For future reference, please don't ope ... Kalimah IT AM & PM makes my clients confusedClosed   Amelia   Updated December 14, 2022 at 1:44pm   6 Most recent comment from Marko Davidović:Hello Kalimah,Hopefully, then they will be added in time.If you have any more questions please open a new ticket for each question and we will gladly help you there. We wish you all the best. Have a ... Jacob S Cancelling EventsClosed   Amelia   Updated December 14, 2022 at 1:42pm   6 Most recent comment from Uroš Jovanović:Hello Jacob,Unfortunately, that is how this works as the multi-day event is treated as one event with multiple dates.Hope this helps you.Please let me know if you have any other questions.