Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #3379492
Group reservation
Closed

Comments

  •  1
    Ludovic started the conversation

    Hi,

    I'm setting Amelia up for a customer and I've met a problem.

    My customer wants to sell group sessions to which people can individually take part.

    As I understand the current way the plugin works for group reservations, it is made to allow the reservation to people who already know each other and who want to take part as a group - like a couple, a family, a group of friends. So it's not at all the same use case.

    On the reservation form of a service available to groups, the first step asks the customer about how many other people will come. Which is not appropriate for the use case of my customer, who organizes group classes of individuals who didn't know each other before.

    Is there a way to make it work differently? And to remove the step of choosing the number of people, to make it 1?

    (I could modify the plugin code and make a child-plugin, if you would give me for example a function to disable this step.)

    ___

    And second question, related to the first one.

    In a group reservation, if the minimum quantity of attendees is not reached, what happens? 

    The reservation should be automatically canceled, a certain time before the date, but is it actually the case?

    Also, a cancel notification should be automatically sent. Is it the case?

    And finally, a payment refund should be automatically started, with Stripe, Paypal or else, but I've searched in this forum and it seems Amelia can't do that for the moment?

    Thanks in advance.

    Regards

    Ludovic

  •  2,498
    Aleksandar replied

    Hi again Ludovic

    When you're editing a service, navigate to the "Duration & Pricing" tab, and disable the "Bringing anyone with you" option if you don't want to allow people to bring additional people when booking an appointment for that service. You can also limit the number of additional people using the other slider above.

    8491274649.png

    If you want the customers to be able to book separately until the maximum capacity of a service is reached, please navigate to Settings/Appointments and enable the "Allow booking below minimum capacity". This will allow people to book appointments until the maximum capacity is reached. If you turn off this option, as soon as someone books above minimum capacity, the time slot will close.

    1416598629.png

    If the minimum capacity is not reached, the appointment will remain in the "Pending" status. There are no options that will automatically cancel the appointment if the minimum is not reached, but we'll be working on that in the future. For the time being, the employee assigned to the service should manually cancel the appointment and in that case, the "Appointment Canceled" notification will be sent.

    Our developers are currently working on automatic refunds, so this will be included in the near future, but at this time, you would need to access the payment provider's panel and manually refund any deposits or full payments related to that appointment.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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