We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

yoni garnier arborescenceClosed   Amelia   Updated May 10, 2023 at 6:16am   2 Most recent comment from Marko Davidović:Hello yoni, Thank you for reaching out to us. In order to change the general colours of the Customer/Employee Panels as well as the text colour; at the moment we don't have a separate setup that ... Ken 'Number Attending' Box Display ErrorClosed   Amelia   Updated May 10, 2023 at 6:10am   2 Most recent comment from Marko Davidović:Hello Ken, Thank you for reaching out to us. Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Paula Text editor customization or shortcode in html modeClosed   Amelia   Updated May 10, 2023 at 6:11am   5 Most recent comment from Marko Davidović:Hello Paula, We just got the feedback from our colleagues and they have told us that, unfortunately, currently, this is not possible at this time. You can only use this editor that is built in in Ame ... Fermí Garriga Font size on wpDataCharts very smallClosed   wpDataTables   Updated May 9, 2023 at 8:05pm   4 Most recent comment from Miloš Jovanović:Hi, Fermí. I am happy to see that the CSS helped. The CSS will not be affected by any plugin updates, so it will be safe to update without the need to apply any custom CSS again. Let us know if yo ... Martin Štecher Table migratingClosed   wpDataTables   Updated May 9, 2023 at 6:57pm   2 Most recent comment from Miloš Jovanović:Hi, Martin.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Chris WorkaroundClosed   wpDataTables   Updated May 9, 2023 at 6:54pm   2 Most recent comment from Miloš Jovanović:Hi, Chris.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Viktor pricing table demo #2Closed   wpDataTables   Updated May 9, 2023 at 6:34pm   5 Most recent comment from Miloš Jovanović:Hi, Viktor.Thank you for your patience and understanding,once again our apologies, we have been extremely busy in this time period.-We mentioned on the private ticket, but it is not a problem at all, ... Paul Sullivan SUM and GROUP BY not workingClosed   wpDataTables   Updated May 9, 2023 at 6:31pm   3 Most recent comment from Miloš Jovanović:Hi, Paul.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Antonino foreign key table selectClosed   wpDataTables   Updated May 9, 2023 at 6:30pm   3 Most recent comment from Miloš Jovanović:Hi, Antonino.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Sven Margref How to change the Icon from responsiveExpanderClosed   wpDataTables   Updated May 9, 2023 at 5:27pm   6 Most recent comment from Miloš Jovanović:Hi, Sven.I am delighted to hear that this has been resolved. We will also do our best to add an option in one of the future updates that would allow to change the icon completely,but for now, until ... Richard Ludbrook Ludbrook Left, Right padding in cellsClosed   wpDataTables   Updated May 9, 2023 at 2:53pm   2 Most recent comment from Miloš Jovanović:Hi, Richard.1. In regards to CSS for adjusting the padding in the Table cells, you can use this CSS selector : .wpDataTablesWrapper table.wpDataTable td {    padding: 17px 20px;    padding-top: ... Charmaine Taylor PricingClosed   Amelia   Updated May 9, 2023 at 12:33pm   2 Most recent comment from Uroš Jovanović:Hello Charmaine,Thank you for reaching out to us.Can you please check if there are different prices set up for the individual employees?Looking forward to your reply. Dane Kreisman Catalog/Booking System not showing up on webpageClosed   Amelia   Updated May 9, 2023 at 11:56am   2 Most recent comment from Marko Davidović:Hello Dane, Thank you for reaching out to us.Can you please see if the booking form appears to you when you are logged in as an admin?Looking forward to your reply.  Nino Follow upClosed   Amelia   Updated May 9, 2023 at 11:37am   4 Most recent comment from Uroš Jovanović:Hello Nino,Glad to be able to assist you.Please let me know if you have any other questions. Mohammad Pre-Sales QuestionsClosed Pre-purchase questions for Amelia   Updated May 9, 2023 at 11:35am   2 Most recent comment from Marko Davidović:Hello Mohammad, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is a bring someone with you option but this is for the same appointment. But wi ...