As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Damian Search Function on iOS/SafariClosed   Amelia   Updated May 25, 2023 at 2:32pm   9 Most recent comment from Uroš Jovanović:Hello Damian,Thank you for understanding and for your patience.There is no ETA on this, but I hope that it will be soon.In regards to your last question, you can set the "Default phone country code" ... Ricardo Missaba I need to know how to do an specific filterClosed Pre-purchase questions for wpDataTables   Updated May 25, 2023 at 1:48pm   3 Most recent comment from Miloš Jovanović:Hi, Ricardo. I just forgot to add one important point , in regards to which rows from the table will load on the Chart. The charts are being created based on tables. If the table is server-side enab ... Douglas Castro creating a database instanceClosed Pre-purchase questions for wpDataTables   Updated May 25, 2023 at 12:51pm   4 Most recent comment from Miloš Jovanović:Hi, Douglas.No problem, i am happy to advise.Please don't hesitate to reach out to us if you have any further questions on this subject.Or if you have unrelated questions, you can make new ticke ... Randall Nakamura Dropdown Menu on TablesClosed   wpDataTables   Updated May 25, 2023 at 12:30pm   2 Most recent comment from Miloš Jovanović:Hi, Randall.If you mean this filter dropdown for the Symbol column,you can easily make this. Go in your Column settings, in the Filtering Tab,set Filter Type as Selectbox or Multiselectbox :You can l ... Marco Amelia Events Not showing in the back-end after update, mail booking notifications not workingClosed   Amelia   Updated May 25, 2023 at 12:06pm   3 Most recent comment from Marko Davidović:Hello Marco, Thank you for reaching out to us.We are glad to hear that everything is fine now.If you have any more questions please open a new separate ticket for each question and we will gladly hel ... Franziska Profil picutre SizeClosed   Amelia   Updated May 25, 2023 at 11:58am   3 Most recent comment from Franziska:OK, Thank you! You can close that task then.  Damian Redirect Page for Google AdsClosed   Amelia   Updated May 25, 2023 at 11:49am   4 Most recent comment from Marko Davidović:Hello Damian,If this doesn't work then at this time this is not possible to achieve this this option is not built in in Amelia at this time. So your customers must click on the finish for now.I&# ... Matthew Bambrick Events & Empty CartClosed   Amelia   Updated May 25, 2023 at 11:23am   5 Most recent comment from Marko Davidović:Hello Matthew,Can you please chek if you have connected Amelia's appointments to products in WooCommerce?We will explain how the logic between Amelia bookings and WooCommerce Products works: - On ... Mark Harris Customise Customer PanelClosed   Amelia   Updated May 25, 2023 at 10:39am   10 Most recent comment from Uroš Jovanović:Hello Mark,Yes, you can those two on one page. Just make sure that you have both shortcodes on one page.Please let me know if you have any other questions. Tuija Möttönen Customer panelClosed   Amelia   Updated May 25, 2023 at 9:36am   5 Most recent comment from Uroš Jovanović:Hello Tuija,Thank you very much for your suggestion and feedback. That would indeed be a great option. I will have this passed on to our management for it to be implemented in the future.This would ta ... yongci Huang featuresClosed Pre-purchase questions for Amelia   Updated May 25, 2023 at 9:02am   2 Most recent comment from Marko Davidović:Hello Huang, Thank you for reaching out to us.We don't have gift vouchers but we have an option for creating discount codes. These codes can be set and sent automatically in our notifications aft ... Tuija Möttönen Notifications / Problems with customer serviceClosed   Amelia   Updated May 25, 2023 at 8:59am   22 Most recent comment from Uroš Jovanović:Hello Tuija,We have noted the issues that you mentioned and our developers will work on resolving this in the near future, in the meantime, please let me know if you have any other questions. AGARTA SARL Buffer time after apointmentClosed   Amelia   Updated May 25, 2023 at 7:11am   2 Most recent comment from Marko Davidović:Hello Fred, Thank you for your interest in our product.You can do that easily. Just go to general settings and set ti time slot to 5 minutes and that is it like thisHope this helps.  Ignacio user panelClosed   Amelia   Updated May 25, 2023 at 6:42am   24 Most recent comment from Marko Davidović:Hello again Ignacio,We will close this ticket for you.We wish you all the best. Have a nice day.  Walter BookingClosed Pre-purchase questions for Amelia   Updated May 25, 2023 at 5:56am   2 Most recent comment from Marko Davidović:Hello Walter, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that t ...